Help Points are available on both platforms and adjacent to the Ticket Office to contact a member of our team in an emergency or for information when the ticket office is closed. When using the Help Point our CCTV will be monitoring your position for the duration of the call.
Accessible ticket machines
The self service ticket machine for purchasing tickets for travel today and collection of pre-paid tickets is located in the subway.
Accessible booking office counter
Ramp for train access
National key toilets
The National key toilets are located in the Station Building; these toilets are operated by a radar key.
Step free access
Step free access note
Step free access is available throughout the station, however customers should note that ramps are steep, and as such assistance cannot be provided for manual wheelchair users via the subway or to/from Platform 1. Station wheelchairs are not available at this location.
This station is partially staffed. The station staffing hours are:
Monday to Saturday: 05:15 - 19:45
Sunday: 09:00 - 19:45
This station is Category B2.
Station staff can provide assistance throughout the station (as per the exceptions outlined above), and with boarding and alighting the train.
Customers requiring assistance should make themselves known to station staff no less than 20 minutes prior to the departure time of their train.
Assistance can be requested in advance by contacting the TransPennine Express Assisted Travel Team on 0800 107 2149 (18001 prefix for TextRelay).
Outside of staffed station hours, assistance to board and alight the train can be provided by the Conductor. The conductor is usually positioned at the rear of the train.
Customers requiring assistance to navigate through the station when the station is unstaffed are requested to contact the TransPennine Express Assisted Travel Team on 0800 107 2149 (18001 prefix for TextRelay) to arrange alternative transport to the closest station where assistance can be provided.