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Station Message
In the interest of reducing anti-social behaviour and ensuring passenger safety, the gate at Platform 1 at Lancaster station will remain closed until further notice. Customers are advised to use the nearby alternative entrance.
Buses replace trains between Whitehaven and Workington on 30 and 31 October 2021. Please check before you travel. For assistance, please speak to a member of station staff or contact Passenger Assist on 0800 138 5560.
Lancaster facilities
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Ticket office
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Ticket Office
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Prepurchase Collection
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Ticket Machine
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Smartcard Issued
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Smartcard TopupTicket Office: Yes
Ticket Machine: Yes -
Smartcard Validator
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Penalty FaresPenalty fares apply for TP
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Opening hoursMon-Sat 05:15 to 19:45
Sun 09:30 to 20:00
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Facilities
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Car Park
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First Class Lounge
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Seated Area
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Waiting RoomYes, located platform 4/5 and platform 3
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Trolleys
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Station Buffet
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Toilets
The accessible toilets are located on Platforms 3 and 4; these toilets are operated by a RADAR key.
Toilets are open while the station is open.
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Accessible toilets
The accessible toilets are located on Platforms 3 and 4; these toilets are operated by a RADAR key.
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Baby Change
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TelephonesUsage Type: Cards And Coins
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Wi Fi
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Web Kiosk
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Post Box
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Tourist Information
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Atm MachineLocated on concourse Located by the ticket office
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Bureau De Change
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ShopsNews agent
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Rail replacement locationsPick Up / Drop Off at the bus stop outside the station rear entrance adjacent to platform 3.
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CCTV
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Toilets
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Available
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Location
The accessible toilets are located on Platforms 3 and 4; these toilets are operated by a RADAR key.
Toilets are open while the station is open.
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Accessible toilets
The accessible toilets are located on Platforms 3 and 4; these toilets are operated by a RADAR key.
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Staffing and customer services
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Staffing LevelFull time
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Lost property
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Contact Detailshttps://www.nationalrail.co.uk/
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Available
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Operator Name
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Information Available From StaffYes - from help point
Yes - from information point
Yes - from ticket office -
Passenger Information SystemsDeparture Screens
Announcements
Arrival Screens -
Customer Help Points
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Ticket gates
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Parking
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Contact Details
For information on how to get to the car park, plus work out the cost of your stay visit the Avanti West Coast website.
Different rates apply to non rail users, please speak to a member of staff.
Url: https://www.nationalrail.co.uk/LA1 5NW -
Operator NameAvanti West Coast
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NameStation Car Park
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Spaces165
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ChargesOff-peak: N/A
Per Hour: N/A
Daily: £12.00
Weekly: N/A
Monthly: £166.00
Three Monthly: £374.00
Six Monthly: N/A
Annual: £1200.00
Saturday: £4.00
Sunday: £4.00
Note:For information on how to get to the car park, plus work out the cost of your stay visit the Avanti West Coast Website.
Different rates apply to non rail users, please speak to a member of staff.
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Number Accessible Spaces6
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Cctv
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Bicycle Facilities
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Spaces188
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ShelteredYes
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Cctv
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LocationPlatform 1 (south end)120 Stands
Platform 3 (middle) 16
Platform 4 (North End), 12 Stands
Platform 5, 40 Stands
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Annotation120 stands by platform 1 (120 spaces) 8 hoops on platfrom 3 (2 x cycles per hoop = 16 spaces) 6 hoops on platform 4 (2 x cycles per hoop = 12 spaces) 20 hoops on platform 5 (2 x cycles per hoop = 40 spaces)
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TypeStands
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Accessibility
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Helpline08000 158 123 (08000 158 124 Textphone)https://www.nationalrail.co.uk/
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Staff Help Available
Passenger Assist meeting point is the ticket office. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.
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Staff help available opening hoursMon-Sat 04:50 to 23:30
Sun 08:00 to 22:45 -
Induction Loop
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Accessible Ticket Machines
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Height Adjusted Ticket Office Counter
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Ramp For Train Access
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Accessible toilets
The accessible toilets are located on Platforms 3 and 4; these toilets are operated by a RADAR key.
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Step Free Access
Category A - This station has step-free access to all platforms
Lifts to All Platforms, accessible via taking the right hand entrance to the over bridge from the ticket office.
Coverage: whole Station -
Impaired Mobility Set Down
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Wheelchairs Available
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Journeys from this station
Timetable for the routes on which Lancaster station is located
Pages
Northern App
Streamline your journey and get tickets straight to your phone. Making your journey contact-free.
Northern App
Streamline your journey and get tickets straight to your phone. Making your journey contact-free.