Accessibility Hub
Making your journey easier
Welcome to Northern’s accessibility hub
Join us on the journey to a more accessible North.
We believe train travel should be easier for everyone. That’s why we’re making some big improvements, working hard to make our stations, trains and communities more accessible based on your valuable feedback.
Look below for details about our latest improvements and innovations to help you along your journey – from lovely new loos to more mobility scooter passes.
And thank you for being part of our accessibility journey.
Plan and book ahead with our Passenger Assist team
If you are an accessibility user, you will be able to obtain a D34, D50, and D75 statutory discount through ticket offices and ticket machines only. They are not available when using Digital Pay as You Go.
Before You Travel
At Stations
Your Journey
I Have A Question
News
Customer improvements:
Lovely loos
83 fully accessible toilets are being installed
Ramp roll out
Brand new ramps to board your train
More mobility
179 stations are now mobility scooter friendly
Meet & greet
Up to 10 new passenger assist points at stations
Innovation:
Virtual reality simulation
Take your journey from the comfort of your own home
Braille tactile maps
New features will make access even easier
Visionary voices
Our focus group (NAUG) helps us do better
Improved app
Reduced assistance booking time to 2 hours before travel
Accessible formats
We are able to provide documents in a range of accessible formats upon request. To find out more or make a request please email [email protected]
Northern App
Streamline your journey and get tickets straight to your phone. Making your journey contact-free.
Northern App
Streamline your journey and get tickets straight to your phone. Making your journey contact-free.