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Darlington facilities
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Ticket office
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Ticket Office
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Prepurchase CollectionTicket Office: Yes
Ticket Machine: Yes -
Ticket Machine
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Smartcard Issued
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Smartcard TopupTicket Office: Yes
Ticket Machine: Yes -
Smartcard Validator
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Penalty FaresPenalty fares apply for TP
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Opening hoursMon-Fri 06:00 to 19:00
Sat 07:00 to 19:00
Sun 08:00 to 18:00
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Facilities
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Car Park
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First Class Lounge
Located
Platform 1
Assistance dogs and other well behaved dogs on leads will be permitted in all London North Eastern Railway First Class Lounges
Tickets Accepted
- Fully inter-available First Class Season Ticket (i.e. tickets not specific to one train company)
- Any First Class Anytime ticket valid for travel on the East Coast route
- Any London North Eastern Railway First Class packages
- London North Eastern Railway First Advance (routed LNER/LNER& Connections)
- London North Eastern Railway First Class Reader Offer (routed LNER/LNER & Connections)
- London North Eastern Railway First Class Flat Fare (routed LNER/LNER & Connections)
- London North Eastern Railway Rewards First Class Leisure Single(routed LNER/LNER & Connections)
- London North Eastern Railway Self Print First Class Upgrade voucher (routed LNER/LNER & Connections)
- Inclusive Tour Tickets (Superbreak etc.)
- Weekend First
Tickets Not Accepted
- All First Class tickets valid only on other train operators, including Caledonian Sleepers
Facilities
Toilets, TV, newspapers
Refreshments
Complimentary: water/ biscuits
Wi-Fi
Yes
Showers
No
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Seated Area
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Waiting Room
This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms
Waiting Room opening hours
Monday to Saturday - 06:00 - 22:45
Sunday 09:00 - 22:45
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Trolleys
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Station BuffetCoffee shop, WHSmiths and Café available for refreshments
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ToiletsThe toilets are located on the Main Concourse; these toilets can be accessed from all platforms. The National key toilets are adjacent to Platform 2; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Reception on Platform 1 upon request. Toilet opening hours are at all times that the station is open.
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Accessible toilets
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Baby Change
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TelephonesUsage Type: Cards And Coins
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Wi Fi
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Web Kiosk
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Post Box
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Tourist Information
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Atm Machine
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Bureau De Change
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Shops
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Rail replacement locations
Replacement coach services depart from the station entrance
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CCTV
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Toilets
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Available
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LocationThe toilets are located on the Main Concourse; these toilets can be accessed from all platforms. The National key toilets are adjacent to Platform 2; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Reception on Platform 1 upon request. Toilet opening hours are at all times that the station is open.
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Accessible toilets
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Staffing and customer services
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Staffing LevelFull time
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Lost property
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Contact Details
Url: https://www.nationalrail.co.uk/01302 362175 -
Passenger Information SystemsDeparture Screens
Announcements
Arrival Screens -
Customer Help Points
Adjacent to turning circle, main entrance, a phone is provided for a link to SMC
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Ticket gates
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Parking
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Car Park 1
Notes
Friday - Monday long weekend parking - £12.00, purchase tickets on the day
Operator Name: London North Eastern Railway
Name: Station Car Park
Spaces: 382
Number Accessible Spaces: 8
Accessible Spaces Note: Parking is free for customers parking in disabled spaces displaying a valid International Blue Badge
Accessible Car Park Equipment: Yes
Accessible Car Park Equipment Note:The large car park at Garbutt Square does not have ramp access. Please use designated bays in main station
Cctv: NoWebsite
https://www.nationalrail.co.uk/Com_Open
ArrayCharges
Off-peak: £6.25
Daily: £12.50
Weekly: £50.00
Annual: £1375.00
Saturday: £6.25
Sunday: £6.25
Note:Going away for a long weekend? Park from 10:00 on Friday until 14:00 on Monday for just £12.
Simply purchase your ticket at the car park on the day.
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Car Park 2
Notes
Operator Name: London North Eastern Railway
Name: Short stay
Cctv: NoWebsite
https://www.nationalrail.co.uk/Charges
Per Hour: £2.00
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Car Park 3
Notes
Cctv: NoWebsite
https://www.nationalrail.co.uk/Charges
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Bicycle Facilities
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Spaces152
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ShelteredYes
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Cctv
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Locationstations front
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Annotation
All racks are covered by Council CCTV and there are security patrols every two hours.
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TypeCompound
Stands
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Accessibility
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Helpline03457 225 225 or 18001 03457 225 225 (Text relay service)https://www.nationalrail.co.uk/
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Staff Help AvailableWhen arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point on platform 4. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.
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Staff help available opening hoursMon-Fri 24h
Sat 06:00 to 23:59
Sun 24h -
Induction Loop
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Accessible Ticket Machines
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Height Adjusted Ticket Office Counter
Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window
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Ramp For Train Access
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Accessible Taxis
Generally available but advance booking recommended
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Accessible Public Telephones
text phones are available and staff are on hand to assist as required due to no low level phones
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Accessible toilets
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Step Free Access
This station has step free access to all platforms.
This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.
Darlington has a RNIB 'Map for All' located at the main entrance, adjacent to the taxi rank and accessible parking. Access to the platforms via the Victoria Road entrance is via a steep ramp.
Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.
Coverage: whole Station -
Ticket Gates
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Impaired Mobility Set Down
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Wheelchairs Available
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First Class lounge
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Details
Located
Platform 1
Assistance dogs and other well behaved dogs on leads will be permitted in all London North Eastern Railway First Class Lounges
Tickets Accepted
- Fully inter-available First Class Season Ticket (i.e. tickets not specific to one train company)
- Any First Class Anytime ticket valid for travel on the East Coast route
- Any London North Eastern Railway First Class packages
- London North Eastern Railway First Advance (routed LNER/LNER& Connections)
- London North Eastern Railway First Class Reader Offer (routed LNER/LNER & Connections)
- London North Eastern Railway First Class Flat Fare (routed LNER/LNER & Connections)
- London North Eastern Railway Rewards First Class Leisure Single(routed LNER/LNER & Connections)
- London North Eastern Railway Self Print First Class Upgrade voucher (routed LNER/LNER & Connections)
- Inclusive Tour Tickets (Superbreak etc.)
- Weekend First
Tickets Not Accepted
- All First Class tickets valid only on other train operators, including Caledonian Sleepers
Facilities
Toilets, TV, newspapers
Refreshments
Complimentary: water/ biscuits
Wi-Fi
Yes
Showers
No
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Journeys from this station
The County Durham market town of Darlington is served by the richly decorated Victorian station, enjoying the impressive sight across the sprawling town to the much-loved River Skerne.
Growing in size during the second half of the 19th century, the town became important for its railway manufacturing, and the Hopetown Carriage Works was the main employer in the area. With three large railworks, the town achieved world recognition by sending Darlington-made railway bridges around the world - crossing the River Nile, the Amazon, and Sydney Harbour.
The station itself serves nearly two and a half million passengers every year and is on the East Coast Main Line - the 400 miles of track running between London and Edinburgh. The curved glass roof allows the platforms to receive a good amount of natural light while rising above, the iconic Victorian clock tower can be enjoyed throughout the town.
With an active business centre, if this is your reason for travelling to Darlington, Northern have a range of cut-price tickets to make train travel the easy choice, including our Corporate Season Tickets for regular trips
How far is Darlington Station from Teesside International Airport?
Trains from Darlington Station take approximately 35 minutes to get to Teesside International Airport.
How long does the walk between Darlington Station and the town centre take?
Walking via Victoria Road and Beaumont Street, it takes around ten minutes to get from the station and the town centre.
What car parking facilities does Darlington Station have?
There are 380 car park spaces at Darlington Station, including blue badge spaces.
Are there secure bike storage facilities at Darlington Station?
Darlington Station has 150 secured bike spaces with CCTV and plenty of shelter.
Where is Darlington Station?
Darlington station is located on the East Coast Main Line in the town of Darlington in County Durham.
How many platforms does Darlington Station have?
There are 4 platforms at Darlington Station.
What facilities are available at Darlington Station?
- Toilets - including baby changing facilities
- Station Buffet
- Shops
- ATM
- Postbox
- Telephones - coins and card
- Disabled Access - the whole station is step-free, and there are wheelchairs, ramps and Induction Loops available
What popular destinations are available from Darlington Station?
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Streamline your journey and get tickets straight to your phone. Making your journey contact-free.