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Customer Information -
New timetables and planned disruption

We want to provide a quality product that you, our customers should receive each and every day. To do this we audit our trains and stations through the eyes of our customers.

We will do this for the duration of our franchise and aim to meet the below benchmarks for both stations and trains. These benchmarks are based on what our customers say are important to them.

SQ Station Results

Service quality station results

last updated 01.04.2022

SQ Station Results - last updated 01.04.2022

SQ Station Results - last updated 01.04.2022

SQ Train Results

Service quality train results

last updated 01.04.2022

SQ Train Results - last updated 01.04.2022

SQ Train Results - last updated 01.04.2022

Northern App

Streamline your journey and get tickets straight to your phone. Making your journey contact-free.

Northern App

Streamline your journey and get tickets straight to your phone. Making your journey contact-free.