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Customer Information -
Strike Action - Do Not Travel - 18 & 20 August
Customer Information -
Short notice cancellations North West and major events

Northern is adapting its current Service Quality Regime in line with other Train Operating Companies. This may result in a larger variation in results from Period 1 onwards.

We want to provide a quality product that you, our customers should receive each and every day. To do this we audit our trains and stations through the eyes of our customers.

We will do this for the duration of our franchise and aim to meet the below benchmarks for both stations and trains. These benchmarks are based on what our customers say are important to them.

SQ Station Results

Table showing results of service quality assessment

last updated 26.07.2022

SQ Station Results - last updated 01.04.2022

SQ Station Results - last updated 01.04.2022

SQ Train Results

Table showing service quality results for your trains

last updated 26.07.2022

SQ Train Results - last updated 01.04.2022

SQ Train Results - last updated 01.04.2022

Northern App

Streamline your journey and get tickets straight to your phone. Making your journey contact-free.

Northern App

Streamline your journey and get tickets straight to your phone. Making your journey contact-free.