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Newcastle facilities
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Ticket office
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Ticket Office
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Prepurchase CollectionTicket Office: Yes
Ticket Machine: Yes -
Ticket Machine
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Smartcard Issued
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Smartcard TopupTicket Office: Yes
Ticket Machine: Yes -
Smartcard Validator
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Penalty Fares
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Opening hoursMon-Fri 06:00 to 19:00
Sat 07:00 to 19:00
Sun 07:30 to 19:00
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Facilities
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Car Park
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First Class Lounge
Located
South end of Platform 3
Assistance dogs and other well behaved dogs on leads will be permitted in all London North Eastern Railway First Class Lounges
Tickets Accepted
- Any First Class ticket valid on LNER EG not XC Only or TPE only
Restricted tickets
- All First Class tickets valid only on other train operator
Facilities
Toilets / Meeting rooms, TV, newspapers
Refreshments
Refreshments are currently suspended
Wi-Fi
Yes
Showers
No
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Seated Area
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Waiting Room
This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms
Waiting Room opening hours are at all times that the station is open
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Trolleys
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Station BuffetCoffee shop Food vending machine Public House/Bar Food outlet (Seating available)
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ToiletsThe toilets are located on Platform 3, Platform 4 and Platform 12. The National key toilets are located on Platforms 3 and 4, and a changing places toilet is available on Platform 12; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Information Point (located on the Main Concourse), Station Management Centre (located on the Main Concourse) or from station staff on Platform 3/4. Toilet opening hours are at all times that the station is open.
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Accessible toiletsThe National key toilets are located on Platforms 3 and 4, and a changing places toilet is available on Platform 12; these toilets are operated by a radar key. A radar key is available from the Customer Information Point (located on the Main Concourse), Station Management Centre (located on the Main Concourse) or from station staff on Platforms 3/4.
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Baby Change
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TelephonesUsage Type: Cards And Coins
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Wi Fi
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Web Kiosk
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Post BoxOutside the station
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Tourist Information
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Atm Machine
In the Main Square next to Boots
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Bureau De Change
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Shops
WH Smith, Boots, Sainsbury, Costa, Cafe Nero, Pumpkin Cafe, AMT Coffee,.Greggs, Centurion,Destination 1850 and M&S
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Rail replacement locations
Rail Replacement Coaches leave from the front of the station.
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CCTV
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Toilets
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Available
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LocationThe toilets are located on Platform 3, Platform 4 and Platform 12. The National key toilets are located on Platforms 3 and 4, and a changing places toilet is available on Platform 12; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Information Point (located on the Main Concourse), Station Management Centre (located on the Main Concourse) or from station staff on Platform 3/4. Toilet opening hours are at all times that the station is open.
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Accessible toiletsThe National key toilets are located on Platforms 3 and 4, and a changing places toilet is available on Platform 12; these toilets are operated by a radar key. A radar key is available from the Customer Information Point (located on the Main Concourse), Station Management Centre (located on the Main Concourse) or from station staff on Platforms 3/4.
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Wifi
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Annotation
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Available
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Staffing and customer services
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Staffing LevelFull time
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Lost property
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Contact Details
Url: https://www.nationalrail.co.uk/01163663587 -
Information Available From StaffYes - from information point
Yes - from ticket office -
Information Services OpenInformation available from Travel Centre at these times .
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Passenger Information SystemsDeparture Screens
Announcements
Arrival Screens -
Customer Help Points
Customer Information Point on Main Concourse. Open 08:30 till 18:30 Monday to Saturday, 09:30 till 18:30 Sunday
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Ticket gates
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Parking
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Car Park 1
Notes
Operator Name: London North Eastern Railway
Name: Long Stay Car Park
Spaces: 454
Number Accessible Spaces: 17
Accessible Spaces Note: Parking is chargeable for all vehicles. Weekday Off Peak rates are applied from 10:00.
Accessible Car Park Equipment: Yes
Cctv: YesWebsite
https://www.nationalrail.co.uk/Com_Open
ArrayCharges
Off-peak: £7.00
Daily: £17.50
Weekly: £70.00
Annual: £1925.00
Saturday: £7.00
Sunday: £7.00
Note:Going away for a long weekend? Park from 10:00 on Friday until 14:00 on Monday for just £12.
Simply purchase your ticket at the car park on the day.
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Car Park 2
Notes
Operator Name: London North Eastern Railway
Name: Short stay
Spaces: 27
Number Accessible Spaces: 3
Accessible Spaces Note:The short stay car park has 20 normal spaces 3 accessible spaces 4 drop off/ pick up and 4 motorcycle spaces
Accessible Car Park Equipment Note:Short Stay Car Park, first twenty minutes free of charge.
Cctv: YesWebsite
https://www.nationalrail.co.uk/Charges
Per Hour: £2.00
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Bicycle Facilities
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Spaces122
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ShelteredYes
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Cctv
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LocationPlatform 12 at the south end of the station and outside the Station Management Centre at the north end of the station.
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Annotation
28 stands accommodating 56 cycles
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TypeStands
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Accessibility
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Helpline03457 225 225 or 18001 03457 225 225 (Text relay service)https://www.nationalrail.co.uk/
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Staff Help AvailableWhen arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point on the main concourse. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.
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Staff help available opening hoursMon-Fri 04:00 to 00:15
Sat 04:00 to 23:30
Sun 07:00 to 00:15 -
Induction Loop
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Accessible Ticket Machines
Accessible machine are located on the main concourse
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Height Adjusted Ticket Office Counter
Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window
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Ramp For Train Access
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Accessible Public Telephones
Platform 3
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Accessible toiletsThe National key toilets are located on Platforms 3 and 4, and a changing places toilet is available on Platform 12; these toilets are operated by a radar key. A radar key is available from the Customer Information Point (located on the Main Concourse), Station Management Centre (located on the Main Concourse) or from station staff on Platforms 3/4.
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Step Free Access
Please note that although this station is classified step-free, the bridge between the platforms is quite steep. Lifts are available using a subway but only to platforms 1-4 and platforms 9-12. Staff are available to assist using the footbridge.
This station is a category B2 station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.
Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.
Coverage: whole Station -
Ticket Gates
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Impaired Mobility Set Down
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Wheelchairs Available
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First Class lounge
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Details
Located
South end of Platform 3
Assistance dogs and other well behaved dogs on leads will be permitted in all London North Eastern Railway First Class Lounges
Tickets Accepted
- Any First Class ticket valid on LNER EG not XC Only or TPE only
Restricted tickets
- All First Class tickets valid only on other train operator
Facilities
Toilets / Meeting rooms, TV, newspapers
Refreshments
Refreshments are currently suspended
Wi-Fi
Yes
Showers
No
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Journeys from this station
The first covered train station in the world and made mention of by Simon Jenkins, in his book Britain's 100 Best Railway Stations, the Romano-Italian design Newcastle railway station is a Grade I Listed building - a building of outstanding national architectural or historic interest. On August 29, 1850, the station was inaugurated by Queen Victoria herself, and ever since that day has been a public holiday in Newcastle.
Today’s new look station, modernised within the last few years, is bright and airy, yet still with echoes to this building’s past glory. With sinuously curved arches and rigid pillars, the judicious use of glass lends an atmosphere of space to the station, allowing travellers to feel relaxed while waiting for their train.
Upon leaving the station, it’s just a short stroll to the city centre, where you’ll find museums, theatres, and numerous other attractions.
How far is Newcastle Station from Newcastle International Airport?
It takes about 25 minutes to reach Newcastle International airport by train, via Central Station, just outside Newcastle Station.
How far is the walk from Newcastle Station to Newcastle city centre?
Arriving at Newcastle Central Station, you can be in the city centre within a 10-minute stroll.
Does Newcastle Station have car park facilities?
Yes, there are a total number of 454 car park spaces, including blue badge spaces.
Are there secure bike storage facilities at Newcastle Station?
Yes, there are 116 bike storage spaces, including shelter and CCTV.
What facilities are available at Newcastle Station?
- Toilets, including baby changing facilities
- Station Buffet
- Wifi
- Shops
- ATM
- Postbox
- Telephones
- Disabled Access - step-free throughout, ramps and induction loop system available
- First Class Lounge
What popular destinations are available from Newcastle Station?
- Newcastle Station to Leeds
- Newcastle Station to Edinburgh
- Newcastle Station to Carlisle
- Newcastle Station to Sunderland
- Newcastle Station to York
- Newcastle Station to London Kings Cross
Inspired to find out more about Newcastle? We’ve put together the following guide outlining all the fantastic places you can visit while you’re there.
Timetable for the routes on which Newcastle station is located
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Streamline your journey and get tickets straight to your phone. Making your journey contact-free.