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Carlisle facilities
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Ticket office
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Ticket Office
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Prepurchase Collection
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Ticket Machine
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Smartcard Issued
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Smartcard TopupTicket Office: Yes
Ticket Machine: Yes -
Smartcard Validator
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Smartcard CommentsValidators on gates only. Ticket machines and booking office for pre purchased collection and only ticket machines for purchase
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Penalty FaresPenalty fares apply for TP
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Opening hoursMon-Sat 05:00 to 20:00
Sun 09:00 to 20:00
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Facilities
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Car Park
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First Class Lounge
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Seated Area
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Waiting Room
Seating available on all platforms with waiting rooms throughout.
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Trolleys
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Station Buffet
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Toilets
The accessible toilets are located on Platforms 4/6; these toilets are operated by a RADAR key. A Changing Places toilet is available at this station. Toilets are open 24/7
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Accessible toilets
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Baby Change
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TelephonesUsage Type: Cards And Coins
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Wi Fi
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Web Kiosk
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Post Box
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Tourist Information
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Atm Machine
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Bureau De Change
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ShopsNewsagent
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Rail replacement locations
Rail replacement coach services can be found at the front of the station
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CCTV
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Toilets
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Available
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Location
The accessible toilets are located on Platforms 4/6; these toilets are operated by a RADAR key. A Changing Places toilet is available at this station. Toilets are open 24/7
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Accessible toilets
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Staffing and customer services
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Staffing LevelFull time
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Lost property
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Contact Detailshttps://www.nationalrail.co.uk/
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Available
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Operator Name
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Information Available From StaffYes - from help point
Yes - from information point
Yes - from ticket office -
Passenger Information SystemsDeparture Screens
Announcements
Arrival Screens -
Customer Help Points
Audio announcements are broadcast throughout the station giving information about train running, platforms, security and safety announcements.
Customer information screens are provided on the station concourse, displaying train running information, and on each platform showing the next train and service information.
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Ticket gates
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Parking
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Car Park 1
Notes
For information on how to get to the car park, plus work out the cost of your stay visit the Avanti West Coast website
Different rates apply to non rail users, please speak to a member of staff.
Operator Name: Avanti West Coast
Name: Station Car Park
Spaces: 160
Number Accessible Spaces: 10
Accessible Spaces Note:Eco friendly car hire available from this station. Click here for more information.
Accessible Car Park Equipment: Yes
Cctv: YesWebsite
https://www.nationalrail.co.uk/Com_Open
ArrayCharges
Daily: £12.00
Monthly: £166.00
Three Monthly: £374.00
Annual: £1200.00
Saturday: £5.00
Sunday: £5.00
Note:For information on how to get to the car park, plus work out the cost of your stay visit the Avanti West Coast Website
Different rates apply to non rail users, please speak to a member of staff.
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Car Park 2
Notes
For information on how to get to the car park, plus work out the cost of your stay, visit the Avanti West Coast website.
Different rates apply to non rail users, please speak to a member of staff
Operator Name: Avanti West Coast
Name: Station Car Park 2
Spaces: 79
Number Accessible Spaces: 4
Cctv: YesWebsite
https://www.nationalrail.co.uk/Com_Open
ArrayCharges
Daily: £12.00
Monthly: £166.00
Three Monthly: £374.00
Annual: £1200.00
Saturday: £5.00
Sunday: £5.00
Note:For information on how to get to the car park, plus work out the cost of your stay, visit the Avanti West Coast website.
Different rates apply to non rail users, please speak to a member of staff.
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Bicycle Facilities
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Spaces16
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ShelteredYes
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Cctv
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Location
Platform 8.
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Annotation
Space for 16 cycles on Platform 8.
8 x hoops on platform 8 (2 x cycles per hoop = 16 spaces)
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TypeWheel Racks
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Accessibility
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Helpline08000 158 123 (08000 158 124 Textphone)https://www.nationalrail.co.uk/
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Staff Help Available
Passenger Assist meeting point is the information kiosk in the booking hall. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.
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Staff help available opening hoursMon-Sun 24h
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Induction Loop
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Accessible Ticket Machines
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Height Adjusted Ticket Office Counter
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Ramp For Train Access
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Accessible toilets
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Step Free Access
Category A - This station has step-free access to all platforms / the platform
Lifts available to platforms via subway. Alternatively there is a ramped footbridge. Staff are available to assist on request.
Coverage: whole Station -
Impaired Mobility Set Down
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Wheelchairs Available
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Journeys from this station
Carlisle Station started its operations in 1847, before the construction was finished, and was designed by architect Sir William Tite, who also designed The Bank of England.
The station is in the Tudor Gothic style and is widely considered to be one of the most beautiful stations in the world. Allegedly haunted by the ghost of a veiled woman and headless man on Platform 8, the regular ghost tours can be joined by anyone fancying a thrill. The undercroft, or cellar is particularly frightening and many staff won’t even venture down this far!
Situated in the heart of the city, Carlisle Station is a stone’s throw from the museums, galleries and shops that make this city so popular with tourists.
How far is Carlisle Station from Carlisle Lake District Airport?
There is a convenient shuttle bus that takes passengers from Carlisle Station to Carlisle Lake District Airport running throughout the day.
How far is the walk from Carlisle Station to Carlisle Town Centre?
Walking from Carlisle Station takes a mere 2 minutes via Botchergate.
Does Carlisle Station have car park facilities?
Station Car Park has 163 spaces, including blue badge spaces, and is open 24 hours Monday to Sunday.
Are there secure bike storage facilities at Carlisle Station?
Yes, there's a bike facility with 20 spaces which you can find on Platform 8.
What facilities are available at Carlisle Station?
- Toilets, including baby changing facilities
- Station Buffet
- Shops
- ATM
- Postbox
- Telephones
- Disabled Access - step-free access throughout, ramps, induction loops, and wheelchairs are available
What popular destinations are available from Carlisle Station?
- Carlisle Station to London Euston
- Carlisle Station to Manchester Airport
- Carlisle Station to Leeds
- Carlisle Station to Newcastle
Planning to visit Carlisle? We’ve put together a helpful guide outlining all the great places you can visit on your day out.
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Streamline your journey and get tickets straight to your phone. Making your journey contact-free.