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Customer Information - 
Industrial action 1-9 December
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Information for stakeholders 

We’re helping people of the North to go do their thing - connecting tens of thousands of people to work, leisure, education and more every day. 

This is the stakeholder hub, where you’ll find key information about who we are and what we do. You may be a councillor, a member of parliament, an officer or community group. We want to make it easy for you to find the information you need, and we’ll be adding more content in the future. So, get in touch if you’d like to share feedback with us, so we can make it as useful as possible.  


Listening to our stakeholders

We believe there’s great value in listening to our stakeholders and we hold a number of events and surveys throughout the year to do just that.

Find out more and access presentation materials. 


The value we bring

Find out about the economic and social value we bring to the North and the wider UK. 

The value we bring

How we’re run 

We’re one of more than 30 train operating companies in the UK. Our network covers approximately 3,000 km and our services stop at more than 500 stations. This makes us the largest operator by track length and number of stations.  

Train operating companies run passenger services and generally apply for what are called ‘franchises’ to run specific routes from the Department for Transport. 

Our franchise is managed by Rail North Partnership on behalf of the Department for Transport and Transport for the North.


About DOHL/Northern Trains Limited 

Northern is owned by Northern Trains Ltd, a subsidiary of the Department for Transport’s public sector owning group, ‘DOHL.’ DOHL has responsibility for three rail companies, LNER, Northern Trains Limited, SE Trains ('Southeastern') and Transpennine Express. 


Stakeholder newsletters

Find out more about our work in our stakeholder newsletter: 

April 2022 stakeholder newsletter

September 2022 stakeholder newsletter

December 2022 stakeholder newsletter 

February 2023 stakeholder newsletter

May 2023 stakeholder newsletter

August 2023 stakeholder newsletter

November 2023 stakeholder newsletter

Our leadership team

What we do

Our timetables

Our work with communities and the environment

Our partners

Latest news

Northern App

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Northern App

Streamline your journey and get tickets straight to your phone. Making your journey contact-free.