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York facilities
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Ticket office
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Ticket Office
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Prepurchase CollectionTicket Office: Yes
Ticket Machine: Yes -
Ticket Machine
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Smartcard Issued
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Smartcard TopupTicket Office: Yes
Ticket Machine: Yes -
Smartcard Validator
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Penalty FaresPenalty fares apply for TP
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Opening hoursMon-Sat 06:00 to 20:00
Sun 08:00 to 19:00
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Facilities
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Car Park
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First Class Lounge
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Seated Area
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Waiting Room
This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms
Waiting Room opening hours are at all times that the station is open
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Trolleys
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Station BuffetVarious coffee shops , food outlets, supermarkets and shops available for refreshments and shopping
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ToiletsThe Ladies toilets are located in the Main Concourse and in the Waiting Room between Platforms 7 and 9. The Gents toilet is adjacent to Platform 2 and between Platforms 8 and 9. The National key toilets are adjacent to Platform 2 and between Platforms 8 and 9; these toilets are operated by a RADAR key. A RADAR key is available from station staff. Toilet opening hours are at all times that the station is open.
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Accessible toiletsThe National key toilets are adjacent to Platform 2 and between Platforms 8 and 9; these toilets are operated by a radar key. A radar key is available from station staff.
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Baby Change
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Telephones
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Wi Fi
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Web Kiosk
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Post BoxOutside the station
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Tourist Information
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Atm MachineLocated on concourse
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Bureau De Change
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Shops
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Rail replacement locations
Pick Up / Drop Off at Bus Stand E outside the Principal Hotel
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CCTV
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Toilets
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Available
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LocationThe Ladies toilets are located in the Main Concourse and in the Waiting Room between Platforms 7 and 9. The Gents toilet is adjacent to Platform 2 and between Platforms 8 and 9. The National key toilets are adjacent to Platform 2 and between Platforms 8 and 9; these toilets are operated by a RADAR key. A RADAR key is available from station staff. Toilet opening hours are at all times that the station is open.
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Accessible toiletsThe National key toilets are adjacent to Platform 2 and between Platforms 8 and 9; these toilets are operated by a radar key. A radar key is available from station staff.
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Wifi
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Annotation
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Available
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Staffing and customer services
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Staffing LevelFull time
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Lost property
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Contact Details
Url: https://www.nationalrail.co.uk/03457 225333 -
Passenger Information SystemsDeparture Screens
Announcements
Arrival Screens -
Customer Help Points
Located at the front of the Station
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Ticket gates
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Parking
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Car Park 1
Notes
Operator Name: London North Eastern Railway
Name: Station Car Park
Spaces: 604
Number Accessible Spaces: 6
Accessible Spaces Note: Parking is chargeable for all vehicles
Accessible Car Park Equipment: Yes
Cctv: NoWebsite
https://www.nationalrail.co.uk/Com_Open
ArrayCharges
Off-peak: £6.75
Daily: £17.50
Weekly: £70.00
Annual: £1925.00
Saturday: £6.75
Sunday: £6.75
Note:Premier Spaces Annual Season Ticket £2625.00.
Going away for a long weekend? Park from 10:00 on Friday until 14:00 on Monday for just £12.
Simply purchase your ticket at the car park on the day.
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Car Park 2
Notes
Operator Name: London North Eastern Railway
Name: Station Short Stay Car Park
Spaces: 30
Number Accessible Spaces: 6
Accessible Spaces Note: Parking is chargeable for all vehicles. £2.00 for first hour, then £10.00 per hour.
Accessible Car Park Equipment: Yes
Cctv: NoWebsite
https://www.nationalrail.co.uk/Charges
Per Hour: £2.00
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Bicycle Facilities
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Spaces626
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ShelteredYes
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Cctv
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Location
Within station, within car park, and next to the ticket office
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Annotation
80 secure stands.
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TypeCompound
Stands
Wheel Racks
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Accessibility
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Helpline03457 225 225 or 18001 03457 225 225 (Text relay service)https://www.nationalrail.co.uk/
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Staff Help AvailableWhen arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point on the main concourse. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.
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Staff help available opening hoursMon-Sun 24h
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Induction Loop
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Accessible Ticket Machines
Accessible machines are available on the main concourse
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Height Adjusted Ticket Office Counter
Available during Travel Centre opening times
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Ramp For Train Access
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Accessible Taxis
No advance booking is required but it will reduce the waiting time for a wheelchair access Taxi
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Accessible toiletsThe National key toilets are adjacent to Platform 2 and between Platforms 8 and 9; these toilets are operated by a radar key. A radar key is available from station staff.
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Step Free Access
This station has step free access to all platforms.
This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.
Lifts and level access to all platforms. Lift available from station concourse (platform 3) to platforms 5 -11. Customer assistance available 'Call for Aid' button by taxi rank at front of station. No level access to National Rail Museum via platforms 10/11, exit at front of station and around Station Hotel.
Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.
Coverage: whole Station -
Impaired Mobility Set Down
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Wheelchairs Available
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Journeys from this station
A station has been on this site since 1839, only nine years after George Stephenson built the first inter-city line. Originally a wooden building, the impressive 13 platform stone station was opened in 1877 and was easily the largest in the world. Over the interim years, new platforms have been added, and although it suffered heavily in World War II, it’s been tastefully restored to its most iconic architectural period. The heavy glass and curling iron roof, so typical of the Victorian era as it headed into the splendor of Art Nouveau, still graces the ceilings of the concourse, earning the station Grade II listed status.
Close to shops, bars, and restaurants, there’s so much to see and do in York, and it’s all just a stone’s throw from the station.
How far is the walk from York station to York city centre?
To reach the city centre, it’s just a short ten-minute walk, through the ancient city walls and across the River Ouse.
Does York station have car park facilities?
Yes, there are 634 spaces in the 24-hour car park.
Are there secure bike storage facilities at York station?
Absolutely, there are 626 cycle storage spaces, including 80 secure stands and sheltered storage, all overlooked by CCTV.
What facilities are available at York station?
- Toilets and baby changing facilities
- Shops
- Station buffet
- Postbox
- Telephones
- ATM
- WiFi
Disabled access - Step-free throughout the whole station, ramps for train access, wheelchair and induction loop available
What popular destinations are available from York Station?
- York Station to Middlesbrough
- York Station to Aberystwyth
- York Station to Hartlepool
- York Station to Gloucester
- York Station to Skegness
- York Station to Truro
- York Station to Leicester
Want to know to more about York? We have the following guide outlining all the amazing places and activities to see or do while you’re there.
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Streamline your journey and get tickets straight to your phone. Making your journey contact-free.