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Looking for something?

Northern are thrilled to introduce a new, stress-free way to access live train information on the go with a live chat function on WhatsApp.

Get started in three simple steps:

  • Add this phone number to your WhatsApp contacts: 07870 606060
  • Send a WhatsApp message saying: “Hello” or “I need help
  • Select an option from the menu

With this feature, you can effortlessly get real-time train updates for your journey, including disruption information. You’ll also find contact details for onward connections, like local taxis. Plus there are answers to common frequently asked questions too.

WhatsApp utilises conversational AI to understand your requests related to live train and taxi information. It's designed to be user-friendly and efficient, making your travel experience even smoother.

Using WhatsApp

WhatsApp can assist you with the following:

  • Live train information - Get details of the next three single leg journeys within the next two hours, keeping you informed and up to date wherever you are
    • Try asking: When's the next train from Leeds to Manchester?
  • Taxi information - Discover taxi options available at Northern stations, with details about accessible taxis where applicable
    • Try asking: I need a taxi from Sheffield
  • Other support - Find links to help articles, covering common queries such as requesting Assistance, getting help, Delay Repay and more

To get started simply type, 'Hello' or 'I need help' and select an option from the menu.


Launch Whatsapp

Northern App

Streamline your journey and get tickets straight to your phone. Making your journey contact-free.

Northern App

Streamline your journey and get tickets straight to your phone. Making your journey contact-free.