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Customer Information -
Industrial Action - Do Not Travel - 18 & 20 August
Customer Information -
Short notice cancellations North West and major events

    Routes

  • Line updates (1)

    • Last Updated 17/08/2022 17:39

      Due to a fault with the signalling system at Hammerton trains have to run at reduced speed on some lines.
      How does it affect your service:
      Train services running through this station will be cancelled or delayed by up to 20 minutes. Disruption is expected until 19:30 17/08.
      Our advice to our customers:
      Services between York and Leeds via Harrogate are currently being disrupted due to a signalling failure in the Hammerton area.
      Network Rail are aware and we are awaiting an estimate on when they will arrive.
      Effect on service:
      As a result services will be delayed or cancelled on the following routes whilst Network Rail engineers are conducting their investigations into the cause of the signalling failure:
      York to Leeds via Harrogate in both directions of travel.
      Services from York towards Leeds via Harrogate may start at Harrogate.
      Services from Leeds to York via Harrogate may terminate at Harrogate.
      First services affected:
      16:59 Leeds to York was delayed and terminated at Harrogate.
      Other places to get more information:
      For live information, please visit northernrailway.co.uk/stations and select the station you are travelling from or Tweet us @northernassist
      If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delayrepay

    Other train service updates (3)

    • Last Updated 17/08/2022 17:32

      16:59 Leeds to York due 18:12 will be terminated at Harrogate. It will no longer call at Starbeck, Knaresborough, Cattal, Hammerton, Poppleton and York. It has been delayed at Leeds and is now 9 minutes late. This is due to a fault with the signalling system.

      Additional Info

      We apologise for the cancellation of this service today. Please travel on the next available Northern service.

      Further Info

      For live information, please visit northernrailway.co.uk/stations and select the station you are travelling from or tweet us @northernassist
      If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delayrepay

    • Last Updated 17/08/2022 17:28

      17:12 York to Leeds due 18:23 is being delayed at Poppleton. This is due to a fault with the signalling system.

      Further Info

      For live information, please visit northernrailway.co.uk/stations and select the station you are travelling from or tweet us @northernassist If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delayrepay

    • Last Updated 17/08/2022 17:32

      18:42 York to Leeds due 19:52 will be started from Harrogate. It will no longer call at York, Poppleton, Hammerton, Cattal, Knaresborough and Starbeck. This is due to a fault with the signalling system.

      Additional Info

      We apologise for the cancellation of this service today. Please travel on the next available Northern service.

      Further Info

      For live information, please visit northernrailway.co.uk/stations and select the station you are travelling from or tweet us @northernassist
      If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delayrepay

  • Other train service updates (1)

    • Last Updated 17/08/2022 16:00

      17:17 Nottingham to Leeds due 19:17 will no longer call at Nottingham, Ilkeston, Langley Mill, Alfreton, Chesterfield and Dronfield. This is due to a member of train crew being unavailable.

      Additional Info

      We apologise for the cancellation of this train service today, please travel on the next available service.

      Further Info

      For live information, please visit northernrailway.co.uk/stations and select the station you are travelling from or tweet us @northernassist If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delayrepay

    Improvement works

    • Improvement work timetable
      15 August
      -
      18 August 2022
      Download timetable PDF
    • Improvement work timetable
      04 September
      -
      04 September 2022
      Download timetable PDF
  • Train cancellations (1)

    • Last Updated 17/08/2022 16:59

      17:51 Huddersfield to Sheffield due 19:19 will be cancelled. This is due to a member of train crew being unavailable.

      Additional Info

      We apologise for the cancellation of this train service today, please travel on the next available service.

      Further Info

      For live information, please visit northernrailway.co.uk/stations and select the station you are travelling from or tweet us @northernassist If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delayrepay

  • Train cancellations (2)

    • Last Updated 17/08/2022 11:39

      17:12 Manchester Piccadilly to Stoke-On-Trent due 18:09 will be cancelled. This is due to a member of train crew being unavailable.

      Additional Info

      We apologise for the cancellation of this train service today, please travel on the next available service.

      Further Info

      For live information, please visit northernrailway.co.uk/stations and select the station you are travelling from or tweet us @northernassist If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delayrepay

    • Last Updated 17/08/2022 17:13

      22:18 Manchester Piccadilly to Stoke-On-Trent due 23:15 will be cancelled. This is due to a member of train crew being unavailable.

      Additional Info

      Road Replacement Transport has been requested, more details will follow when operators and departure times are confirmed.

      Further Info

      For live information, please visit northernrailway.co.uk/stations and select the station you are travelling from or tweet us @northernassist If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delayrepay

    Improvement works

    • Improvement work timetable
      27 August
      -
      29 August 2022
      Download timetable PDF
  • Other train service updates (2)

    • Last Updated 17/08/2022 15:38

      20:52 Wigan North Western to Liverpool Lime Street due 21:40 will be starting late from Wigan North Western and is expected to be 10 minutes late. This is due to train crew being delayed.

      Further Info

      For live information, please visit northernrailway.co.uk/stations and select the station you are travelling from or tweet us @northernassist If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delayrepay

    • Last Updated 17/08/2022 16:52

      17:45 Liverpool Lime Street to Wigan North Western due 18:31 will be starting late from Liverpool Lime Street and is expected to be 20 minutes late. This is due to train crew being delayed.

      Further Info

      For live information, please visit northernrailway.co.uk/stations and select the station you are travelling from or tweet us @northernassist If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delayrepay

    Improvement works

    • Improvement work timetable
      05 September
      -
      08 September 2022
      Download timetable PDF
  • Train cancellations (2)

    • Last Updated 17/08/2022 15:15

      19:45 Barrow-In-Furness to Manchester Airport due 22:03 will be cancelled. This is due to a member of train crew being unavailable.

      Further Info

      For live information, please visit northernrailway.co.uk/stations and select the station you are travelling from or tweet us @northernassist If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delayrepay

    • Last Updated 17/08/2022 15:16

      22:10 Manchester Airport to Barrow-In-Furness due 00:33 will be cancelled. This is due to a member of train crew being unavailable.

      Additional Info

      Road Replacement Transport has been requested, more details will follow when operators and departure times are confirmed.

      Further Info

      For live information, please visit northernrailway.co.uk/stations and select the station you are travelling from or tweet us @northernassist If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delayrepay

  • Train cancellations (1)

    • Last Updated 17/08/2022 15:27

      22:07 Sheffield to Adwick due 22:55 will be cancelled. This is due to a member of train crew being unavailable.

      Further Info

      For live information, please visit northernrailway.co.uk/stations and select the station you are travelling from or tweet us @northernassist If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delayrepay

    Other train service updates (1)

    • Last Updated 17/08/2022 17:20

      17:22 Leeds to Doncaster due 18:07 will be starting late from Leeds and is expected to be 7 minutes late. This is due to congestion caused by earlier delays.

      Further Info

      For live information, please visit northernrailway.co.uk/stations and select the station you are travelling from or tweet us @northernassist If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delayrepay

    Improvement works

    • Improvement work timetable
      10 August
      -
      22 August 2022
      Download timetable PDF
    • Improvement work timetable
      15 August
      -
      18 August 2022
      Download timetable PDF
    • Improvement work timetable
      04 September
      -
      04 September 2022
      Download timetable PDF
  • Train cancellations (1)

    • Last Updated 17/08/2022 17:41

      21:29 Lincoln to Sheffield due 22:48 will be cancelled. This is due to a member of train crew being unavailable.

      Additional Info

      We apologise for the cancellation of this train service today, please travel on the next available service.

      Further Info

      For live information, please visit northernrailway.co.uk/stations and select the station you are travelling from or tweet us @northernassist If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delayrepay

    Other train service updates (2)

    • Last Updated 17/08/2022 16:15

      15:38 Leeds to Lincoln due 17:58 is being delayed between Wakefield Kirkgate and Barnsley and is now expected to be 15 minutes late. This is due to a safety inspection on a train.

      Further Info

      For live information, please visit northernrailway.co.uk/stations and select the station you are travelling from or tweet us @northernassist If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delayrepay

    • Last Updated 17/08/2022 17:40

      18:38 Leeds to Lincoln due 20:57 will be terminated at Sheffield. It will no longer call at Darnall, Woodhouse, Kiveton Bridge, Kiveton Park, Shireoaks, Worksop, Retford Low Level, Gainsborough Lea Road, Saxilby and Lincoln. This is due to a member of train crew being unavailable.

      Further Info

      For live information, please visit northernrailway.co.uk/stations and select the station you are travelling from or tweet us @northernassist If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delayrepay

  • Train cancellations (1)

    • Last Updated 17/08/2022 11:39

      20:48 Crewe to Manchester Piccadilly due 21:42 will be cancelled. This is due to a member of train crew being unavailable.

      Additional Info

      We apologise for the cancellation of this train service today, please travel on the next available service.

      Further Info

      For live information, please visit northernrailway.co.uk/stations and select the station you are travelling from or tweet us @northernassist If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delayrepay

    Improvement works

    • Improvement work timetable
      18 August
      -
      20 August 2022
      Download timetable PDF
    • Improvement work timetable
      22 August
      -
      26 August 2022
      Download timetable PDF
  • Line updates (1)

    • Last Updated 17/08/2022 14:22

      Due to urgent repairs to the railway between Ellesmere Port and Helsby the line is blocked.
      How does it affect your service:
      Train services running to and from these stations will be cancelled. Disruption is expected until 23:59 21/08.
      Our advice to our customers:
      Due to damage to an oil pipe, train services are unable to run between Ellesmere Port and Helsby, in both directions.
      Network Rail are looking into a solution but expect that the line will be closed until 23:59 Sunday 21st August.
      Effect on service:
      Train services between Helsby and Ellesmere Port will not run.
      The 05:10 Liverpool Lime Street to Ellesmere Port service will terminate at Helsby. A coach will depart Helsby at 06:05 calling at stations to Ellesmere Port.
      The 06:33 Ellesmere Port to Helsby will be cancelled. A coach will depart Ellesmere Port at 06:33 calling stations to Helsby.
      The 18:54 Helsby to Ellesmere Port service will be cancelled. A coach will depart Helsby at 18:54 calling stations to Ellesmere Port.
      The 19:10 Ellesmere Port to Liverpool Lime Street service will start from Helsby. A coach will depart Ellesmere Port at 19:20 and will call at stations to Ince & Elton then drop off customers at stations as required through to Liverpool Liverpool Lime Street.
      These coaches will be operated by The Big Coach Company.
      Other places to get more information:
      For live information, please visit northernrailway.co.uk/stations and select the station you are travelling from or Tweet us @northernassist
      If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delayrepay

      Further Info

      For live information, please visit northernrailway.co.uk/stations and select the station you are travelling from or tweet us @northernassist If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delayrepay

    Other train service updates (3)

    • Last Updated 17/08/2022 14:07

      16:50 Alderley Edge to Southport due 18:28 will be started from Wigan Wallgate. It will no longer call at Alderley Edge, Wilmslow, Handforth, Cheadle Hulme, Stockport, Manchester Piccadilly, Deansgate, Salford Crescent, Bolton, Westhoughton and Hindley. This is due to a member of train crew being unavailable.

      Additional Info

      We apologise for the cancellation of this train service today, please travel on the next available service.

      Further Info

      For live information, please visit northernrailway.co.uk/stations and select the station you are travelling from or tweet us @northernassist If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delayrepay

    • Last Updated 17/08/2022 14:24

      18:45 York to Bridlington due 20:46 will be started from Hull. It will no longer call at York, Church Fenton, Sherburn-In-Elmet, Selby, Howden, Gilberdyke and Brough. This is due to a member of train crew being unavailable.

      Further Info

      For live information, please visit northernrailway.co.uk/stations and select the station you are travelling from or tweet us @northernassist If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delayrepay

    • Last Updated 17/08/2022 14:25

      20:58 Bridlington to York due 22:55 will be started from Hull. It will no longer call at Bridlington, Nafferton, Driffield, Hutton Cranswick, Beverley and Cottingham. This is due to a member of train crew being unavailable.

      Further Info

      For live information, please visit northernrailway.co.uk/stations and select the station you are travelling from or tweet us @northernassist If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delayrepay

  • All other routes have a good service. For live updates see our journey check page.

Stations

  • Reduced access to platform 1 at Accrington station from Monday 9 May 2022.
    Customers with restricted mobility who require access to platform 1 via the ramp are advised to use Burnley Manchester Road or Blackburn stations, while improvement works are undertaken at Accrington station.
    For assistance, please speak to a member of station staff or contact Passenger Assist on 0800 138 5560

  • The lifts will be out of order from now until further notice at Barnsley station.

    The lift is out of use only on Platform 2.

  • The customer information system at the station is out of order at Bingley station.

  • The ticket office is closed at Bolton station.

  • Various toilets platform 4 are out of order at Bolton station.

    The waiting room on platform 4 is closed.

  • Please be advised there is currently no step free access at the station and no car parking facilities until further notice. The car park has been closed to allow maintenance work to be carried out at a dangerous building in the vicinity.

  • Owing to uneven surfaces passengers should take extra care at Chapeltown station.

    Due to a vandalised drain cover, please take care on platform 1.

  • The lifts will be out of order between platform 2/3 and the overbridge from 16:13 on 03/08/2022 until further notice at Cheadle Hulme station.

  • The ticket vending machines are out of order at Cottingham station.

  • The ticket office is closed at Driffield station.

    Please purchase your ticket from the ticket machine, the Conductor on the train, or at your destination.

  • At Edge Hill station, the following issues have been reported:
    The ticket office will be closed from 13:06 on 06/07/2022 until 23:59 on 17/08/2022.
    Ticket Vending Machines are out of order.

    Due to refurbishment works, the ticket office at this station is currently closed. The ticket vending machine is currently out of order and is awaiting repair. Customers are advised to purchase their tickets from the onboard conductor.

  • The lifts will be out of order between Platform 3 and the rest of the station from now until further notice at Harrogate station.

  • The ticket office will be closed from now until the end of the day at Hartlepool station.

    There is a ticket vending machine at the station.

  • The ticket office will be closed from now until 05/09/2022 at Hattersley station.

  • There is no lighting on platform 2. Please take extra care around the station at Heaton Chapel station.

  • The ticket vending machines are out of order at Kearsley station.

  • Keighley station is single staffed.

  • The ticket vending machines are out of order at Kendal station.

  • Please be advised the lifts on platform 3 are currently out of order.

  • The ticket office at Littleborough is currently unable to sell any tickets to customers.
    There is a working TVM available.

  • At Liverpool South Pw Hl station, the following issues have been reported:
    The lifts will be out of order from now until further notice.
    All toilets are out of order.

  • The lifts will be out of order from now until further notice at Liverpool South Pw Hl station.

  • The lifts will be out of order between Platform 2 and the rest of the station from now until further notice at Middlesbrough station.

  • The ticket office will be closed from now until the end of the day at Mossley Grtr Manchester station.

  • The ticket vending machines are out of order at Mytholmroyd station.

  • At Preston station, the following issues have been reported:
    The lifts will be out of order from now until further notice.
    Please be advised the lifts on platforms 1 & 2 are currently out of order at this station.

  • Owing to uneven platforms passengers should take extra care at Smithy Bridge station.

    Due to platform 1 being uneven customers are advised to take extra care when using this station.

  • The ticket vending machines are out of order at Stocksfield station.

  • The lifts will be out of order from 06:15 on 11/08/2022 until further notice at Wigan Wallgate station.

    For passengers who need assistance please speak to a member of station staff or contact the Northern passenger assist team on 0800 138 5560.

  • At Worksop station, the following issues have been reported:
    The ticket office will be closed from now until further notice.
    The ticket vending machines are out of order.
    The customer information system at the station is out of order.

JourneyCheck gives you real-time updates on any disruption or issues affecting your route or train.

JourneyCheck provides:

  • a summary of any train service problems
  • detailed messages about any service disruption
  • station departure boards.

Click Here to Visit JourneyCheck

You can also personalise information and save your ‘preferred routes’.

We’re always looking to improve the quality of information we provide, particularly when things aren’t running as smoothly as we would like. We hope you find JourneyCheck useful, if you do have any feedback for us please don’t hesitate to get in touch.

Passenger Information during Disruption

Feedback from customers consistently tells us that the flow of information about train services that are experiencing disruption is a priority for them and is an area we need to focus on more strongly. Whilst it is recognised the Northern have the responsibility for managing their relationship with their own customers, the interconnected nature of the rail industry dictates that a coordinated approach to the provision of passenger information during major delays/disruption is appropriate and important.

Passenger Information during Disruption (PIDD) aims to help Railway Undertakings address these issues in a broadly consistent manner.

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