Currently there are 18 route disruptions and 41 station updates
Routes
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Train cancellations (1)
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Last Updated 20/05/2025 16:58
22:57 Buxton to Manchester Piccadilly due 23:58 will be cancelled. This is due to a member of train crew being unavailable.
Additional Info
To assist customers to complete their journey, replacement road transport has been provided and will run as follows: 1 x bus will depart Buxton at 23:05 calling at all stations to Davenport and then as required to Manchester Piccadilly. Operated by Oceans Travel.
Further Info
We apologise for the cancellation of this service today.
If the train you have a ticket for is cancelled, you can travel on any Northern, TransPennine Express or LNER service within 2 hours before or after your cancelled service was due to depart.
If you require any connecting services, please check information screens, visit www.nationalrail.co.uk/journey-planner or speak to a member of staff where available. You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.
If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay.
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Formation alerts (2)
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Last Updated 20/05/2025 06:19
Facilities on the 22:49 Wigan Wallgate to Rochdale due 23:57. Will be formed of 2 coaches instead of 4.
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Last Updated 20/05/2025 20:02
22:20 Blackburn to Wigan Wallgate due 00:23 will be terminated at Manchester Victoria. It will no longer call at Salford Crescent, Swinton, Moorside, Walkden, Atherton, Hag Fold, Daisy Hill, Hindley and Wigan Wallgate. This is due to a member of train crew being unavailable. Will be formed of 2 coaches instead of 4.
Additional Info
To assist customers to complete their journey, replacement road transport has been provided and will run as follows: 1 x bus will depart Manchester Victoria at 23:55 calling at all stations to Wigan Wallgate. Operated by Bestway Travel.
Further Info
We apologise for the cancellation of this service today.
If the train you have a ticket for is cancelled, you can travel on any Northern, TransPennine Express or LNER service within 2 hours before or after your cancelled service was due to depart.
If you require any connecting services, please check information screens, visit www.nationalrail.co.uk/journey-planner or speak to a member of staff where available. You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.
If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay.
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Train cancellations (1)
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Last Updated 20/05/2025 18:32
22:09 Lancaster to Barrow-In-Furness due 23:13 will be cancelled. This is due to a member of train crew being unavailable.
Further Info
We apologise for the cancellation of this service today.
If the train you have a ticket for is cancelled, you can travel on any Northern, TransPennine Express or LNER service within 2 hours before or after your cancelled service was due to depart.
If you require any connecting services, please check information screens, visit www.nationalrail.co.uk/journey-planner or speak to a member of staff where available. You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.
If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay.
Engineering works (1)
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Last Updated 12/05/2025 06:00
Planned engineering work will take place between Blackrod and Preston/Salford Crescent on Monday, Tuesday, Wednesday and Thursday, from 23:25, Monday 19 May 2025 to 05:30, Friday 23 May 2025.
Some lines will be blocked.
Some services will be diverted.
Monday 19th to Friday 23rd of May:
The 0448 (Not Monday) Manchester Airport to Blackpool North service will be diverted via (but not call at) Wigan North Western, and will not call at Salford Crescent, Bolton, Horwich Parkway, Chorley and Buckshaw Parkway. Customers should use the next available service.
The 2248 (Not Friday) Manchester Airport to Blackpool North service will be diverted via (but not call at) Wigan North Western, not calling at Salford Crescent, Bolton, Horwich Parkway, Chorley and Buckshaw Parkway. A bus will be provided between Manchester Oxford Road and Preston.
The 2317 (Not Friday) Manchester Airport to Blackpool North service will be diverted via (but not call at) Wigan North Western, not calling at Salford Crescent, Bolton, Horwich Parkway, Chorley and Buckshaw Parkway. A bus will be provided between Manchester Oxford Road and Preston.
The 2322 (Not Friday) Blackpool North to Manchester Airport service will be diverted via (but not call at) Wigan North Western, and will not call at Buckshaw Parkway, Chorley, Adlington, Blackrod, Horwich Parkway, Lostock, Bolton and Salford Crescent. A bus will be provided between Preston and Manchester Airport.
The 2346 (Not Friday) Manchester Airport to Blackpool North service will be diverted via (but not call at) Wigan North Western, not calling at Salford Crescent, Bolton, Horwich Parkway, Chorley and Buckshaw Parkway. A bus will be provided between Manchester Piccadilly and Preston
Customer Advice:
Normal journey times are extended by approximately 45 minutes. Please allow extra time for your journey.
Please check station information posters or online for the location of the bus pick up points.
For customers requiring mobility travel assistance please call us on 0800 138 5560 (Text Relay 18001 0800 138 5560).
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Other train service updates (1)
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Last Updated 20/05/2025 16:02
21:46 Manchester Oxford Road to Liverpool Lime Street due 22:56 will call additionally at Widnes. This is due to a points failure.
Further Info
We apologise for the delay to your train service today.
If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay.
You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.
Engineering works (1)
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Last Updated 12/05/2025 06:00
Planned engineering work will take place between Manchester Oxford Road/Manchester Piccadilly and Liverpool Lime Street/Warrington Central on Monday, Tuesday, Wednesday and Thursday, from 23:10, Monday 19 May 2025 to 06:05, Friday 23 May 2025.
All lines will be blocked.
Some services will be revised.
Monday 19th to Friday 23rd of May:
The 2247 (Not Friday) Manchester Oxford Road to Liverpool Lime Street service will start from Warrington Central. A bus will be provided from Manchester Oxford Road to Liverpool Lime Street.
The 2249 (Not Friday) Warrington Central to Manchester Oxford Road service will be bus replaced throughout.
The 2328 (Not Friday) Manchester Oxford Road to Liverpool Lime Street service will be bus replaced throughout.
The 2336 (Not Friday) Liverpool Lime Street to Manchester Piccadilly service will be bus replaced throughout.
Customer Advice:
Normal journey times are extended by approximately 45 minutes. Please allow extra time for your journey.
Please check station information posters or online for the location of the bus pick up points.
For customers requiring mobility travel assistance please call us on 0800 138 5560 (Text Relay 18001 0800 138 5560).
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Formation alerts (2)
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Last Updated 20/05/2025 06:21
Facilities on the 23:22 Blackpool North to Manchester Airport due 01:02. Will be formed of 4 coaches instead of 6.
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Last Updated 20/05/2025 06:21
Facilities on the 21:17 Manchester Airport to Blackpool North due 22:53. Will be formed of 4 coaches instead of 6.
Engineering works (1)
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Last Updated 12/05/2025 06:00
Planned engineering work will take place between Blackrod and Preston/Salford Crescent on Monday, Tuesday, Wednesday and Thursday, from 23:25, Monday 19 May 2025 to 05:30, Friday 23 May 2025.
Some lines will be blocked.
Some services will be diverted.
Monday 19th to Friday 23rd of May:
The 0448 (Not Monday) Manchester Airport to Blackpool North service will be diverted via (but not call at) Wigan North Western, and will not call at Salford Crescent, Bolton, Horwich Parkway, Chorley and Buckshaw Parkway. Customers should use the next available service.
The 2248 (Not Friday) Manchester Airport to Blackpool North service will be diverted via (but not call at) Wigan North Western, not calling at Salford Crescent, Bolton, Horwich Parkway, Chorley and Buckshaw Parkway. A bus will be provided between Manchester Oxford Road and Preston.
The 2317 (Not Friday) Manchester Airport to Blackpool North service will be diverted via (but not call at) Wigan North Western, not calling at Salford Crescent, Bolton, Horwich Parkway, Chorley and Buckshaw Parkway. A bus will be provided between Manchester Oxford Road and Preston.
The 2322 (Not Friday) Blackpool North to Manchester Airport service will be diverted via (but not call at) Wigan North Western, and will not call at Buckshaw Parkway, Chorley, Adlington, Blackrod, Horwich Parkway, Lostock, Bolton and Salford Crescent. A bus will be provided between Preston and Manchester Airport.
The 2346 (Not Friday) Manchester Airport to Blackpool North service will be diverted via (but not call at) Wigan North Western, not calling at Salford Crescent, Bolton, Horwich Parkway, Chorley and Buckshaw Parkway. A bus will be provided between Manchester Piccadilly and Preston
Customer Advice:
Normal journey times are extended by approximately 45 minutes. Please allow extra time for your journey.
Please check station information posters or online for the location of the bus pick up points.
For customers requiring mobility travel assistance please call us on 0800 138 5560 (Text Relay 18001 0800 138 5560).
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Formation alerts (1)
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Last Updated 20/05/2025 14:13
Facilities on the 22:26 Leeds to Skipton due 23:13. Will be formed of 4 coaches instead of 3.
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Formation alerts (1)
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Last Updated 20/05/2025 06:36
Facilities on the 22:30 Leeds to Sheffield due 23:42. Will be formed of 2 coaches instead of 4.
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Formation alerts (1)
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Last Updated 20/05/2025 08:03
Facilities on the 22:38 Sheffield to Huddersfield due 23:57. Will be formed of 2 coaches instead of 3.
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Formation alerts (1)
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Last Updated 20/05/2025 06:36
Facilities on the 22:30 Leeds to Sheffield due 23:42. Will be formed of 2 coaches instead of 4.
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Line updates (1)
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Last Updated 11/05/2025 19:36
Due to urgent repairs to a bridge at South Bank:
How does it affect your service:
Train services running through this station will be running non stop between Middlesbrough and Redcar Central. South Bank will not be served. Disruption is expected until 16:00 31/12.
Our advice to our customers:
Services between Middlesbrough and Saltburn are currently being disrupted due to an unsafe footbridge at South Bank.
Effect on service:
Middlesbrough to Saltburn services will not call at South Bank, in this direction only.
Road Transport details.
To assist customers to complete their journey, a shuttle bus has been provided between Middlesbrough, South Bank & Redcar Central. This will be operated by E-Travel.
Customers at South Bank travelling towards Saltburn should board the shuttle service and then connect at Redcar Central for Northern services towards Saltburn.
Journey times will be extended by 10 minutes whilst travelling by road transport.
Please see station information posters for the bus pick up points.
Other places to get more information:
For customers on station platforms, please listen for announcements or consult Customer Information Screens for up to date train running information.
For live real time journey updates, please visit journeycheck.com/northern or X (tweet) our team @northernassist
To re-plan your journey please visit nationalrail.co.uk
If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delayrepay #NorthernUpdates
Train cancellations (1)
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Last Updated 20/05/2025 16:57
23:16 Manchester Piccadilly to Macclesfield due 23:48 will be cancelled. This is due to a member of train crew being unavailable.
Additional Info
To assist customers to complete their journey, replacement road transport has been provided and will run as follows: 1 x bus will depart Manchester Piccadilly at 23:16 calling at all stations to Macclesfield. Operated by Oceans Travel.
Further Info
We apologise for the cancellation of this service today.
If the train you have a ticket for is cancelled, you can travel on any Northern, TransPennine Express or LNER service within 2 hours before or after your cancelled service was due to depart.
If you require any connecting services, please check information screens, visit www.nationalrail.co.uk/journey-planner or speak to a member of staff where available. You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.
If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay.
Formation alerts (6)
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Last Updated 20/05/2025 07:50
Facilities on the 20:56 Sheffield to Bridlington due 23:01. Will be formed of 2 coaches instead of 3.
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Last Updated 20/05/2025 07:53
Facilities on the 22:31 Hull to Selby due 23:06. Will be formed of 2 coaches instead of 3.
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Last Updated 20/05/2025 06:14
Facilities on the 22:52 Rochdale to Blackburn due 00:03. Will be formed of 2 coaches instead of 4.
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Last Updated 20/05/2025 07:47
Facilities on the 23:00 Sheffield to Hull due 00:18. Will be formed of 2 coaches instead of 3.
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Last Updated 20/05/2025 07:50
Facilities on the 23:06 Bridlington to Hull due 23:51. Will be formed of 2 coaches instead of 3.
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Last Updated 20/05/2025 07:53
Facilities on the 23:32 Selby to Hull due 00:10. Will be formed of 2 coaches instead of 3.
Other train service updates (1)
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Last Updated 20/05/2025 20:02
22:20 Blackburn to Wigan Wallgate due 00:23 will be terminated at Manchester Victoria. It will no longer call at Salford Crescent, Swinton, Moorside, Walkden, Atherton, Hag Fold, Daisy Hill, Hindley and Wigan Wallgate. This is due to a member of train crew being unavailable. Will be formed of 2 coaches instead of 4.
Additional Info
To assist customers to complete their journey, replacement road transport has been provided and will run as follows: 1 x bus will depart Manchester Victoria at 23:55 calling at all stations to Wigan Wallgate. Operated by Bestway Travel.
Further Info
We apologise for the cancellation of this service today.
If the train you have a ticket for is cancelled, you can travel on any Northern, TransPennine Express or LNER service within 2 hours before or after your cancelled service was due to depart.
If you require any connecting services, please check information screens, visit www.nationalrail.co.uk/journey-planner or speak to a member of staff where available. You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.
If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay.
Engineering works (3)
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Last Updated 12/05/2025 06:00
Planned engineering work will take place between Preston and Blackburn on Monday, Tuesday, Wednesday, Thursday and Friday, from 00:05, Monday 19 May 2025 to 05:45, Friday 23 May 2025.
Some lines will be blocked.
Some services will be revised.
Monday 19th to Friday 23rd of May:
The 0521 (Not Monday) Preston to Colne service will start from Blackburn. A bus will be provided from Preston to Blackburn, departing Preston at 0431 to connect with the train at Blackburn.
Customer Advice:
Normal journey times are extended by approximately 45 minutes. Please allow extra time for your journey.
Please check station information posters or online for the location of the bus pick up points.
For customers requiring mobility travel assistance please call us on 0800 138 5560 (Text Relay 18001 0800 138 5560). -
Last Updated 12/05/2025 06:00
Planned engineering work will take place between Leeds and Knottingley on Monday, Tuesday, Wednesday and Thursday, from 00:10, Monday 19 May 2025 to 05:30, Friday 23 May 2025.
Some lines will be blocked.
All services will be revised.
Monday 19th to Friday 23rd of May:
The 2250 (Not Friday) Leeds to Knottingley service will terminate at Wakefield Kirkgate. A bus will be provided from Wakefield Kirkgate to Knottingley.
Customer Advice:
Normal journey times are extended by approximately 45 minutes. Please allow extra time for your journey.
Please check station information posters or online for the location of the bus pick up points.
For customers requiring mobility travel assistance please call us on 0800 138 5560 (Text Relay 18001 0800 138 5560). -
Last Updated 12/05/2025 06:00
Planned engineering work will take place between Sheffield and Manchester Piccadilly on Monday, Tuesday, Wednesday and Thursday, from 23:45, Monday 19 May 2025 to 05:15, Friday 23 May 2025.
Some lines will be blocked.
Some services will be revised.
Monday 19th to Friday 23rd of May:
The 2020 (Not Friday) Manchester Piccadilly to Rose Hill Marple service will depart at 2036 and run later than normally advertised throughout.
The 2148 (Not Friday) Manchester Piccadilly to Sheffield service will terminate at New Mills Central. A bus will be provided from New Mills Central to Sheffield.
The 2328 (Not Friday) Sheffield to Manchester Piccadilly service will be bus replaced throughout.
Customer Advice:
Normal journey times are extended by approximately 45 minutes. Please allow extra time for your journey.
Please check station information posters or online for the location of the bus pick up points.
For customers requiring mobility travel assistance please call us on 0800 138 5560 (Text Relay 18001 0800 138 5560).
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All other routes have a good service. For live updates see our journey check page.
Stations
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Owing to uneven platforms passengers should take extra care at Ashburys station.
The ticket office will be closed :
From 17:45 on 19/05/2025 until the end of the day
From 18:00 on 20/05/2025 until the end of the day
From 18:00 on 21/05/2025 until the end of the day
From 18:00 on 22/05/2025 until the end of the day
From 12:45 on 23/05/2025 until the end of the day
From 12:45 on 24/05/2025 until the end of the day at Atherton station.The ticket office will be closed from 13:30 on 20/05/2025 until further notice at Birchwood station.
The lifts will be out of order between platforms 1/2 and the rest of the station from now until further notice at Blackburn station.
Step free access continues to be available at the station with ramp access available to all platforms
Owing to uneven platforms passengers should take extra care at Blackpool South station.
At Bredbury station, the following issues have been reported:
The ticket office will be closed from now until the end of the day.
Customers wishing to purchase tickets can do so from the ticket vending machine at the station or via the Northern App.
Customers who are wishing to pay for their tickets using cash are advised to collect a 'Promise To Pay' voucher from the ticket vending machine main menu & present this to the on train conductor who will be happy to issue the required tickets.At Broad Green station, the following issues have been reported:
The ticket office will be closed from 05:35 on 02/05/2025 until further notice.
The station is currently undergoing refurbishment work. However, the station is staffed from 06:30 until 21:00 each day to offer assistance to customers.Owing to uneven surfaces passengers should take extra care at Broad Green station.
The ticket office will be closed :
From 15:00 on 20/05/2025 until 22:00 on 20/05/2025
From 15:00 on 21/05/2025 until 22:00 on 21/05/2025
From 06:20 on 23/05/2025 until 15:10 on 23/05/2025
From 06:20 on 24/05/2025 until 15:10 on 24/05/2025 at Burnley Manchester Road station.Bus pick up point change
Bus pick up point change: Due to current circumstances the pick up point for Buxton will now be the rail station bus stop on Station Road. What Three Words location; truly.whizzed.insulated
The ticket office will be closed :
From 18:00 on 19/05/2025 until 19:45 on 19/05/2025
From 18:00 on 20/05/2025 until 19:45 on 20/05/2025
From 18:00 on 21/05/2025 until 19:45 on 21/05/2025
From 18:00 on 22/05/2025 until 19:45 on 22/05/2025
From 18:00 on 23/05/2025 until 19:45 on 23/05/2025
From 18:00 on 24/05/2025 until 19:45 on 24/05/2025 at Daisy Hill station.The ticket vending machines are out of order at Dalton station.
The ticket office will be closed from 06:17 on 27/06/2024 until 30/06/2025 at Dinting station.
At Dinting station, the following issues have been reported:
Owing to uneven platforms passengers should take extra care.
Customers are advised to board and alight trains using the middle doors of the train at Dinting due to loose platform edge stones. Network Rail are aware of the issue and will repair the stones as quickly as possible.At Doncaster station, the following issues have been reported:
The ticket vending machines are out of order.
The customer information system is out of order.Due to a powercut, issues are ongoing with information screens not displaying correct information, and the ticket office is unable to issue tickets. LNER are working hard to rectify this.
The lifts will be out of order from 11:40 on 15/05/2025 until further notice at Garforth station.
Owing to uneven surfaces passengers should take extra care at Godley station.
The ticket office will be closed from 13:15 on 22/05/2025 until 20:00 on 22/05/2025 at Grange-Over-Sands station.
Owing to uneven platforms passengers should take extra care at Hadfield station.
The ticket office will be closed from now until the end of the day at Heald Green station.
Owing to uneven surface on platform 1 passengers should take extra care at Hoscar station.
Owing to uneven platforms passengers should take extra care at Kirkby-In-Furness station.
Please take care on platform 2, uneven surfaces
The lifts will be out of order from 18:22 on 14/05/2025 until further notice at Lancaster station.
Customers who require step free access at this station should speak to a member of staff, or contact the Northern Customer Experience Centre on 0800 200 6060 for further assistance.
The lifts will be out of order between Platforms 1-3 and The Overbridge from now until 26/05/2025 at Lancaster station.
The lift on platform 3 will be out of use for planned maintenance work until 26th May 2025. Customers who require step free access at this station should speak to a member of staff, or contact the Northern Customer Experience Centre on 0800 200 6060 for further assistance.
The ticket office will be closed from 14:50 on 17/04/2025 until the end of the day at Lea Green station.
Owing to uneven platforms passengers should take extra care at Littleborough station.
Step free access will be unavailable throughout the station between platforms 2 and 3 and the station entrance from now until further notice at Liverpool South Pw Hl station.
Customers who require step free access are advised to contact Northern's Customer Experience Centre on 0800 200 6060 for further assistance.
The lifts will be out of order between platforms 13/14 and the main station from 20:10 on 12/05/2025 until further notice at Manchester Piccadilly station.
Customers are advised to speak to station staff for the use of the station stair lift.
The ticket office will be closed from 18:00 on 20/05/2025 until further notice at Marple station.
The ticket office will be closed from 09:02 on 28/06/2024 until 30/06/2025 at Northwich station.
Owing to uneven coping stone on platform 1 passengers should take extra care at Prescot station.
Bus pick up point change
Bus pick up point change: Due to a temporary road closure the pick up point for Salford Central will now be the bus stop on Chapel Street. What Three Words location; Towards Manchester - note.famed.stone Towards Wigan - froth.blitz.bland
Owing to uneven surfaces passengers should take extra care at St Annes-On-The-Sea station.
The lifts will be out of order between platform 2 and the station entrance from 09:50 on 12/05/2025 until further notice at St Helens Central station.
Customers who require step free access at this station should speak to a member of staff, or contact the Northern Customer Experience Centre on 0800 200 6060 for further assistance.
The ticket office will be closed from 06:10 on 21/05/2025 until 13:10 on 21/05/2025 at Swinton station.
At Wakefield Westgate station, the following issues have been reported:
Step free access will be unavailable at the station between platform 2 and the rest of the station from now until further notice.
The lifts will be out of order between platform 2 and the rest of the station from now until further notice.Customers who require step free access at this station should speak to a member of staff, or contact the Northern Customer Experience Centre on 0800 200 6060 for further assistance.
The ticket office will be closed :
From 06:00 on 21/05/2025 until 13:00 on 21/05/2025
From 06:00 on 22/05/2025 until 13:00 on 22/05/2025 at Walkden station.The ticket office will be closed :
From 08:06 on 18/05/2025 until 16:06 on 18/05/2025
From 05:50 on 20/05/2025 until 15:16 on 20/05/2025
From 14:57 on 22/05/2025 until the end of the day at Warrington West station.Owing to uneven platforms passengers should take extra care at West Allerton station.
The ticket office will be closed :
From 17:45 on 19/05/2025 until 21:00 on 19/05/2025
From 17:45 on 20/05/2025 until 21:00 on 20/05/2025
From 17:45 on 21/05/2025 until 21:00 on 21/05/2025
From 17:45 on 22/05/2025 until 21:00 on 22/05/2025
From 17:45 on 23/05/2025 until 21:00 on 23/05/2025
From 17:45 on 24/05/2025 until 21:00 on 24/05/2025 at Windermere station.At Woodsmoor station, the following issues have been reported:
The ticket office is closed.
Ticket Vending Machines are out of order.Tickets are not able to be purchased at this Station until further notice.
Passenger Information during Disruption
Feedback from customers consistently tells us that the flow of information about train services that are experiencing disruption is a priority for them and is an area we need to focus on more strongly. Whilst it is recognised the Northern have the responsibility for managing their relationship with their own customers, the interconnected nature of the rail industry dictates that a coordinated approach to the provision of passenger information during major delays/disruption is appropriate and important.
Customer information pledges
Whilst we always try our best to make your journey as simple as possible, we understand that, sometimes things don’t always go to plan when travelling by rail.
Customers across rail industry, tell us that this is an area, we need to improve, which is why Northern has been working closely with other train operators, Network Rail and the Rail Delivery group as part of the Smarter information programme.
The Smarter information programme
This programme aims to achieve a step change in customer experience through providing you with improved information, when and how you wish to receive it.
Across the rail industry, we have now agreed a set of pledges, which outline what you can expect, before, during and after your journey.
What do the Customer Information Pledges say?
The customer information pledges
- Show we care by listening to our customers and putting their needs first
- Commit to a set of guiding principles that will bring real consistency to customers who choose to travel by train
- Bring together best practice from across the rail industry and other industries, to support you during disruption, enabling you to get to your destination as quickly as possible
You can view the Rail Delivery Group customer information pledges here
Northern App
Streamline your journey and get tickets straight to your phone. Making your journey contact-free.
Northern App
Streamline your journey and get tickets straight to your phone. Making your journey contact-free.
