Currently there are 14 route disruptions and 56 station updates
Routes
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Train cancellations (1)
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Last Updated 17/05/2025 21:55
22:17 Manchester Airport to Blackpool North due 23:53 will be cancelled. This is due to a member of train crew being unavailable.
Further Info
We apologise for the cancellation of this service today.
If the train you have a ticket for is cancelled, you can travel on any Northern, TransPennine Express or LNER service within 2 hours before or after your cancelled service was due to depart.
If you require any connecting services, please check information screens, visit www.nationalrail.co.uk/journey-planner or speak to a member of staff where available. You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.
If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay.
Other train service updates (1)
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Last Updated 17/05/2025 20:10
23:17 Manchester Airport to Blackpool North due 00:51 will be terminated at Manchester Oxford Road. It will no longer call at Deansgate, Wigan North Western, Leyland, Preston, Kirkham & Wesham, Poulton-Le-Fylde and Blackpool North. This is due to a member of train crew being unavailable.
Additional Info
Replacement Road Transport will run as follows - 1 x full sized bus will depart Manchester Piccadilly at 23:45 calling at all stations to Wigan North Western then as required to Blackpool North. Operated by Atlantic Travel 1 x full sized bus will depart Manchester Oxford Road at 23:55 calling at all stations to Wigan North Western then as required to Blackpool North. Operated by KTs.
Further Info
We apologise for the cancellation of this service today.
If the train you have a ticket for is cancelled, you can travel on any Northern, TransPennine Express or LNER service within 2 hours before or after your cancelled service was due to depart.
If you require any connecting services, please check information screens, visit www.nationalrail.co.uk/journey-planner or speak to a member of staff where available. You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.
If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay.
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Train cancellations (1)
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Last Updated 17/05/2025 20:12
22:57 Buxton to Manchester Piccadilly due 23:58 will be cancelled. This is due to a member of train crew being unavailable.
Additional Info
1 x full sized bus will depart Buxton at 23:00 calling at all stations to Davenport then as required to Manchester Piccadilly. Operated by S Line.
Further Info
We apologise for the cancellation of this service today.
If the train you have a ticket for is cancelled, you can travel on any Northern, TransPennine Express or LNER service within 2 hours before or after your cancelled service was due to depart.
If you require any connecting services, please check information screens, visit www.nationalrail.co.uk/journey-planner or speak to a member of staff where available. You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.
If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay.
Formation alerts (1)
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Last Updated 17/05/2025 07:03
Facilities on the 22:13 Buxton to Manchester Piccadilly due 23:17. Will be formed of 2 coaches instead of 4.
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Other train service updates (1)
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Last Updated 17/05/2025 20:09
22:17 Blackpool North to Liverpool Lime Street due 23:53 will be starting late from Blackpool North and is expected to be 15 minutes late. This is due to train crew being delayed.
Further Info
We apologise for the delay to your train service today.
If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay.
You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.
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Train cancellations (1)
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Last Updated 17/05/2025 14:36
22:30 Leeds to Sheffield due 23:41 will be cancelled. This is due to a member of train crew being unavailable.
Further Info
We apologise for the cancellation of this service today.
If the train you have a ticket for is cancelled, you can travel on any Northern, TransPennine Express or LNER service within 2 hours before or after your cancelled service was due to depart.
If you require any connecting services, please check information screens, visit https://www.nationalrail.co.uk/journey-planner/ or speak to a member of staff where available.
You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.
If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay
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Train cancellations (1)
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Last Updated 17/05/2025 21:57
22:32 Doncaster to Leeds due 23:19 will be cancelled. This is due to passengers causing a disturbance on a train earlier today.
Further Info
We apologise for the cancellation of this service today.
If the train you have a ticket for is cancelled, you can travel on any Northern, TransPennine Express or LNER service within 2 hours before or after your cancelled service was due to depart.
If you require any connecting services, please check information screens, visit www.nationalrail.co.uk/journey-planner or speak to a member of staff where available. You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.
If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay.
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Train cancellations (1)
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Last Updated 17/05/2025 14:36
22:30 Leeds to Sheffield due 23:41 will be cancelled. This is due to a member of train crew being unavailable.
Further Info
We apologise for the cancellation of this service today.
If the train you have a ticket for is cancelled, you can travel on any Northern, TransPennine Express or LNER service within 2 hours before or after your cancelled service was due to depart.
If you require any connecting services, please check information screens, visit https://www.nationalrail.co.uk/journey-planner/ or speak to a member of staff where available.
You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.
If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay
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Train cancellations (1)
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Last Updated 17/05/2025 21:55
22:33 Manchester Piccadilly to Hadfield due 23:13 will be cancelled. This is due to a member of train crew being unavailable.
Further Info
We apologise for the cancellation of this service today.
If the train you have a ticket for is cancelled, you can travel on any Northern, TransPennine Express or LNER service within 2 hours before or after your cancelled service was due to depart.
If you require any connecting services, please check information screens, visit www.nationalrail.co.uk/journey-planner or speak to a member of staff where available. You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.
If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay.
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Train cancellations (1)
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Last Updated 17/05/2025 20:40
21:46 Barrow-In-Furness to Preston due 23:10 will be cancelled. This is due to a member of train crew being unavailable.
Additional Info
Replacement Road Transport will run as follows - 1 x full sized bus will depart Barrow in Furness at 21:55 calling at all stations (except Kents Bank, Arnside and Silverdale) to Preston. Operated by KTs 1 x 16 seater minibus will depart Barrow in Furness at 21:55 calling at all stations to Preston. Operated by RSZ.
Further Info
We apologise for the cancellation of this service today.
If you require any connecting services, please check information screens, visit www.nationalrail.co.uk/journey-planner or speak to a member of staff where available. You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.
If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay.
Engineering works (2)
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Last Updated 10/05/2025 06:00
Planned engineering work will take place between Manchester Victoria and Bolton, and between Salford Crescent and Walkden from 00:40, Saturday 17 May 2025 to 02:00, Monday 19 May 2025.
Some lines will be blocked.
All services will be revised.
Saturday 17th and Sunday 18th of May:
Preston (and beyond) Manchester Airport (in both directions): Trains will run to an amended timetable, will be diverted via an alternative route, and will not call stations via Chorley and Bolton (in both directions). An hourly train service will be provided between Blackpool North/Preston and Bolton (in both directions).
Leeds Wigan Wallgate: Trains will terminate at Manchester Victoria.
Wigan Wallgate Leeds: Trains will start from Manchester Victoria.
Stalybridge Wigan/Southport/Headbolt Lane (in both directions): Shuttle train services will be provided between:
Stalybridge and Manchester Victoria in both directions)
Wigan Wallgate and Headbolt Lane (in both directions)
Bolton and Southport (in both directions).
Manchester Victoria Clitheroe: Trains will start from Bolton.
Clitheroe Manchester Victoria: Trains will terminate at Bolton.
Buses will be provided between Manchester Piccadilly and Bolton (in both directions), between Manchester Victoria and Bolton (in both directions) calling at all intermediate stations, and between Manchester and Wigan Wallgate via Atherton (in both directions).
Customer Advice:
Normal journey times are extended by approximately 45 minutes. Please allow extra time for your journey.
Please check station information posters or online for the location of the bus pick up points.
For customers requiring mobility travel assistance please call us on 0800 138 5560 (Text Relay 18001 0800 138 5560). -
Last Updated 10/05/2025 06:00
Planned engineering work will take place between Manchester Airport/Preston and Barrow-In-Furness/Windermere from 10:15, Saturday 17 May 2025 to 10:15, Sunday 18 May 2025.
Some lines will be blocked.
All services will be replaced by buses between Preston and Lancaster.
Saturday 17th and Sunday 18th of May:
Manchester Airport/Preston Barrow-in-Furness/Windermere: Trains will run between Manchester Airport and Preston, and between Lancaster and Barrow-in-Furness/Windermere.
Windermere/Barrow-in-Furness Preston/Manchester Airport: Trains will run between Windermere/Barrow-in-Furness and Lancaster, and between Preston and Manchester Airport.
Buses will be provided between Preston and Lancaster (in both directions).
Customer Advice:
Normal journey times are extended by approximately 45 minutes. Please allow extra time for your journey.
Please check station information posters or online for the location of the bus pick up points.
For customers requiring mobility travel assistance please call us on 0800 138 5560 (Text Relay 18001 0800 138 5560).
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Line updates (1)
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Last Updated 11/05/2025 19:36
Due to urgent repairs to a bridge at South Bank:
How does it affect your service:
Train services running through this station will be running non stop between Middlesbrough and Redcar Central. South Bank will not be served. Disruption is expected until 16:00 31/12.
Our advice to our customers:
Services between Middlesbrough and Saltburn are currently being disrupted due to an unsafe footbridge at South Bank.
Effect on service:
Middlesbrough to Saltburn services will not call at South Bank, in this direction only.
Road Transport details.
To assist customers to complete their journey, a shuttle bus has been provided between Middlesbrough, South Bank & Redcar Central. This will be operated by E-Travel.
Customers at South Bank travelling towards Saltburn should board the shuttle service and then connect at Redcar Central for Northern services towards Saltburn.
Journey times will be extended by 10 minutes whilst travelling by road transport.
Please see station information posters for the bus pick up points.
Other places to get more information:
For customers on station platforms, please listen for announcements or consult Customer Information Screens for up to date train running information.
For live real time journey updates, please visit journeycheck.com/northern or X (tweet) our team @northernassist
To re-plan your journey please visit nationalrail.co.uk
If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delayrepay #NorthernUpdates
Train cancellations (2)
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Last Updated 17/05/2025 22:52
22:45 Manchester Piccadilly to Macclesfield due 23:18 has been cancelled. This is due to a member of train crew being unavailable.
Further Info
We apologise for the cancellation of this service today.
If the train you have a ticket for is cancelled, you can travel on any Northern, TransPennine Express or LNER service within 2 hours before or after your cancelled service was due to depart.
If you require any connecting services, please check information screens, visit www.nationalrail.co.uk/journey-planner or speak to a member of staff where available. You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.
If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay. -
Last Updated 17/05/2025 22:10
23:14 Doncaster to Goole due 23:39 will be cancelled. This is due to passengers causing a disturbance on a train earlier today.
Further Info
We apologise for the cancellation of this service today.
If the train you have a ticket for is cancelled, you can travel on any Northern, TransPennine Express or LNER service within 2 hours before or after your cancelled service was due to depart.
If you require any connecting services, please check information screens, visit www.nationalrail.co.uk/journey-planner or speak to a member of staff where available. You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.
If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay.
Formation alerts (4)
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Last Updated 17/05/2025 06:57
Facilities on the 22:26 Southport to Bolton due 23:26. Will be formed of 2 coaches instead of 4.
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Last Updated 17/05/2025 07:08
Facilities on the 22:52 Rochdale to Manchester Victoria due 23:12. Will be formed of 2 coaches instead of 4.
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Last Updated 17/05/2025 07:08
Facilities on the 23:18 Manchester Victoria to Stalybridge due 23:31. Will be formed of 2 coaches instead of 4.
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Last Updated 17/05/2025 06:57
Facilities on the 23:40 Bolton to Wigan North Western due 23:59. Will be formed of 2 coaches instead of 4.
Other train service updates (7)
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Last Updated 17/05/2025 20:11
20:23 York to Blackpool North due 23:05 will be delayed at Leeds and is expected to be 20 minutes late. This is due to trespassers on the railway earlier today.
Further Info
If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay
You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates. -
Last Updated 17/05/2025 20:09
21:23 York to Blackpool North due 00:04 will be started from Leeds. It will no longer call at York, Church Fenton and Garforth. This is due to trespassers on the railway.
Further Info
We apologise for the cancellation of this service today.
If the train you have a ticket for is cancelled, you can travel on any Northern, TransPennine Express or LNER service within 2 hours before or after your cancelled service was due to depart.
If you require any connecting services, please check information screens, visit www.nationalrail.co.uk/journey-planner or speak to a member of staff where available. You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.
If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay.
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Last Updated 17/05/2025 20:03
21:56 Blackpool North to Manchester Piccadilly due 23:11 will be terminated at Wigan North Western. It will no longer call at Deansgate, Manchester Oxford Road and Manchester Piccadilly. This is due to a member of train crew being unavailable.
Further Info
We apologise for the cancellation of this service today.
If the train you have a ticket for is cancelled, you can travel on any Northern, TransPennine Express or LNER service within 2 hours before or after your cancelled service was due to depart.
If you require any connecting services, please check information screens, visit www.nationalrail.co.uk/journey-planner or speak to a member of staff where available. You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.
If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay. -
Last Updated 17/05/2025 22:13
22:19 York to Blackburn due 00:16 will be starting late from York and is expected to be 13 minutes late. This is due to a fault on this train which is now fixed.
Further Info
If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay
You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates. -
Last Updated 17/05/2025 22:26
22:23 Newcastle to Darlington due 23:03 is being delayed at Newcastle and is now expected to be 14 minutes late. This is due to a passenger being taken ill at a station.
Further Info
If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay
You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates. -
Last Updated 17/05/2025 22:12
23:00 Sheffield to Hull due 00:16 will call additionally at Kirk Sandall, Hatfield & Stainforth and Thorne North. This is due to the train making extra stops because a train was cancelled.
Further Info
If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay
You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates. -
Last Updated 17/05/2025 20:10
An additional train service has been planned to operate as shown 18/05/25 00:06 Wigan North Western to Blackpool North due 00:51.
Additional Info
Replacement Road Transport will run as follows - 1 x full sized bus will depart Manchester Piccadilly at 23:45 calling at all stations to Wigan North Western then as required to Blackpool North. Operated by Atlantic Travel 1 x full sized bus will depart Manchester Oxford Road at 23:55 calling at all stations to Wigan North Western then as required to Blackpool North. Operated by KTs.
Further Info
We apologise for the cancellation of this service today.
If the train you have a ticket for is cancelled, you can travel on any Northern, TransPennine Express or LNER service within 2 hours before or after your cancelled service was due to depart.
If you require any connecting services, please check information screens, visit www.nationalrail.co.uk/journey-planner or speak to a member of staff where available. You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.
If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay.
Engineering works (3)
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Last Updated 10/05/2025 06:00
Planned engineering work will take place between Leeds and Manchester Victoria/Wigan Wallgate via Dewsbury, and between Leeds and York via Garforth from 00:30, Saturday 17 May 2025 to 04:30, Monday 19 May 2025.
Some lines will be blocked.
Some services will be revised.
Saturday 17th and Sunday 18th of May:
Leeds Manchester Victoria/Wigan Wallgate via Dewsbury: Trains will be diverted via Bradford Interchange and Halifax and will not call at stations via Dewsbury and Brighouse. These services are further affected by engineering work taking place between Manchester Victoria and Wigan
Wigan Wallgate/Manchester Victoria Leeds via Dewsbury: Trains will be diverted via Halifax and Bradford Interchange and will not call at stations via Brighouse and Dewsbury. There services are further affected by engineering work taking place between Wigan and Manchester Victoria
Additional trains will be provided between Bradford Interchange and Huddersfield (and vv) via Brighouse.
Leeds York via Garforth (in both directions): Northerns local stopping services will not run. Additional services will be provided, operated by TransPennine Express.
Customer Advice:
Normal journey times are extended by approximately 45 minutes. Please allow extra time for your journey.
Please check station information posters or online for the location of the bus pick up points.
For customers requiring mobility travel assistance please call us on 0800 138 5560 (Text Relay 18001 0800 138 5560). -
Last Updated 10/05/2025 06:00
Planned engineering work will take place between Bishop Auckland and Saltburn from 00:40, Saturday 17 May 2025 to 04:40, Monday 19 May 2025.
Some lines will be blocked.
All services will be replaced by buses between Middlesbrough and Saltburn.
Saturday 17th and Sunday 18th of May:
Bishop Auckland Saltburn: Trains will terminate at Middlesbrough.
Saltburn Bishop Auckland: Trains will start from Middlesbrough.
Buses will be provided between Middlesbrough and Saltburn (in both directions).
Customer Advice:
Normal journey times are extended by approximately 45 minutes. Please allow extra time for your journey.
Please check station information posters or online for the location of the bus pick up points.
For customers requiring mobility travel assistance please call us on 0800 138 5560 (Text Relay 18001 0800 138 5560). -
Last Updated 11/05/2025 06:00
Planned engineering work will take place between Leeds and Knottingley via Wakefield Westgate from 00:01, Sunday 18 May 2025 to 00:40, Monday 19 May 2025.
All lines will be blocked.
All services will be replaced by buses between Wakefield Westgate and Knottingley.
Sunday 18th of May:
Leeds Knottingley (in both directions) via Wakefield: Trains will not run.
Buses will be provided between Wakefield Westgate and Knottingley (in both directions). Alternative train services are available between Wakefield Westgate and Leeds (in both directions).
Customer Advice:
Normal journey times are extended by approximately 45 minutes. Please allow extra time for your journey.
Please check station information posters or online for the location of the bus pick up points.
For customers requiring mobility travel assistance please call us on 0800 138 5560 (Text Relay 18001 0800 138 5560).
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All other routes have a good service. For live updates see our journey check page.
Stations
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The ticket office will be closed from 17/05/2025 until 06:35 on 19/05/2025 at Adlington Lancashire station.
The ticket office will be closed from now until the end of the day at Appleby station.
Owing to uneven platforms passengers should take extra care at Ashburys station.
The ticket office will be closed from 18:20 on 17/05/2025 until the end of the day at Ashton-Under-Lyne station.
The ticket office will be closed :
From 17:45 on 19/05/2025 until the end of the day
From 18:00 on 20/05/2025 until the end of the day
From 18:00 on 21/05/2025 until the end of the day
From 18:00 on 22/05/2025 until the end of the day
From 12:45 on 23/05/2025 until the end of the day
From 12:45 on 24/05/2025 until the end of the day at Atherton station.The ticket office will be closed from 17:00 on 17/05/2025 until the end of the day at Barnsley station.
The ticket office will be closed from 17:30 on 17/05/2025 until the end of the day at Bridlington station.
At Broad Green station, the following issues have been reported:
The ticket office will be closed from 05:35 on 02/05/2025 until further notice.
The station is currently undergoing refurbishment work. However, the station is staffed from 06:30 until 21:00 each day to offer assistance to customers.Owing to uneven surfaces passengers should take extra care at Broad Green station.
The ticket office will be closed from 06:25 on 20/05/2025 until 13:40 on 20/05/2025 at Bromley Cross station.
There is no facility to provide ramp assistance at this station.
Customers who require step free access at this station should speak to a member of train crew staff, or contact the Northern Customer Experience Centre on 0800 200 6060 for further assistance.The ticket office will be closed :
From 15:00 on 20/05/2025 until 22:00 on 20/05/2025
From 15:00 on 21/05/2025 until 22:00 on 21/05/2025
From 06:20 on 23/05/2025 until 15:10 on 23/05/2025
From 06:20 on 24/05/2025 until 15:10 on 24/05/2025 at Burnley Manchester Road station.Bus pick up point change
Bus pick up point change: Due to current circumstances the pick up point for Buxton will now be the rail station bus stop on Station Road. What Three Words location; truly.whizzed.insulated
The lifts will be out of order between Platform 4 and the main station from now until further notice at Cheadle Hulme station.
The ticket office will be closed :
From 18:00 on 19/05/2025 until 19:45 on 19/05/2025
From 18:00 on 20/05/2025 until 19:45 on 20/05/2025
From 18:00 on 21/05/2025 until 19:45 on 21/05/2025
From 18:00 on 22/05/2025 until 19:45 on 22/05/2025
From 18:00 on 23/05/2025 until 19:45 on 23/05/2025
From 18:00 on 24/05/2025 until 19:45 on 24/05/2025 at Daisy Hill station.The ticket vending machines are out of order at Dalton station.
The ticket office will be closed from 06:17 on 27/06/2024 until 30/06/2025 at Dinting station.
At Dinting station, the following issues have been reported:
Owing to uneven platforms passengers should take extra care.
Customers are advised to board and alight trains using the middle doors of the train at Dinting due to loose platform edge stones. Network Rail are aware of the issue and will repair the stones as quickly as possible.At Doncaster station, the following issues have been reported:
Step free access will be unavailable at the station between platforms 1 & 3 and the exit from now until the end of the day.
The lifts will be out of order between platforms 1 & 3 and the exit from now until the end of the day.Customers who require step free access at this station should speak to a member of staff, or contact the Northern Customer Experience Centre on 0800 200 6060 for further assistance.
The lifts will be out of order from now until further notice at Garforth station.
The ticket office will be closed from 07:50 on 18/05/2025 until 15:45 on 18/05/2025 at Garswood station.
Owing to uneven surfaces passengers should take extra care at Godley station.
The ticket office will be closed from 13:15 on 22/05/2025 until 20:00 on 22/05/2025 at Grange-Over-Sands station.
The ticket office will be closed from now until the end of the day at Guiseley station.
At Hadfield station, the following issues have been reported:
The ticket office will be closed from now until the end of the day.
Ticket Vending Machines are working correctly.Owing to uneven platforms passengers should take extra care at Hadfield station.
The lifts will be out of order between platform 1 and platform 2 from 09:52 on 12/05/2025 until further notice at Hazel Grove station.
Customers who require step free access at this station should speak to a member of staff, or contact the Northern Customer Experience Centre on 0800 200 6060 for further assistance.
Owing to uneven surface on platform 1 passengers should take extra care at Hoscar station.
Owing to uneven platforms passengers should take extra care at Kirkby-In-Furness station.
Please take care on platform 2, uneven surfaces
The lifts will be out of order between Platforms 1-3 and The Overbridge from now until 26/05/2025 at Lancaster station.
The lift on platform 3 will be out of use for planned maintenance work until 26th May 2025. Customers who require step free access at this station should speak to a member of staff, or contact the Northern Customer Experience Centre on 0800 200 6060 for further assistance.
The ticket office will be closed from 14:50 on 01/05/2025 until the end of the day at Lea Green station.
The ticket office will be closed from 14:50 on 17/04/2025 until the end of the day at Lea Green station.
The ticket office will be closed from 11:00 on 19/05/2025 until 18:00 on 19/05/2025 at Leyland station.
Owing to uneven platforms passengers should take extra care at Littleborough station.
The lifts will be out of order between platforms 13/14 and the main station from now until further notice at Manchester Piccadilly station.
Customers are advised to speak to station staff for the use of the station stair lift.
The ticket office will be closed from 17:30 on 17/05/2025 until the end of the day at Menston station.
The ticket office will be closed from 15:25 on 18/05/2025 until 23:25 on 18/05/2025 at Mossley Hill station.
The ticket office will be closed from 08:20 on 18/05/2025 until 16:20 on 18/05/2025 at Newton-Le-Willows station.
The ticket office will be closed from 09:02 on 28/06/2024 until 30/06/2025 at Northwich station.
Owing to uneven coping stone on platform 1 passengers should take extra care at Prescot station.
Due to a system fault, the booking office staff are currently unable to issue any tickets. The ticket vending machine is also currently out of order.
Customers who are wishing to pay for their tickets using cash are advised to collect a 'Promise To Pay' voucher from the ticket vending machine main menu & present this to the on train conductor who will be happy to issue the required ticket, alternatively customers can pay via the Northern App.At Rochdale station, the following issues have been reported:
The ticket office will be closed from 17:30 on 17/05/2025 until the end of the day.
Ticket Vending Machines are working correctly.Bus pick up point change
Bus pick up point change: Due to a temporary road closure the pick up point for Salford Central will now be the bus stop on Chapel Street. What Three Words location; Towards Manchester - note.famed.stone Towards Wigan - froth.blitz.bland
The ticket office will be closed from now until 06:15 on 19/05/2025 at Salford Central station.
Owing to uneven surfaces passengers should take extra care at St Annes-On-The-Sea station.
The lifts will be out of order between platform 2 and the station entrance from 09:50 on 12/05/2025 until further notice at St Helens Central station.
Customers who require step free access at this station should speak to a member of staff, or contact the Northern Customer Experience Centre on 0800 200 6060 for further assistance.
The lifts will be out of order between platforms and the stations entrance from now until further notice at Stoke-On-Trent station.
The ticket office will be closed from 06:10 on 21/05/2025 until 13:10 on 21/05/2025 at Swinton station.
The ticket vending machines are out of order at Thurnscoe station.
The ticket office will be closed from 18:00 on 17/05/2025 until the end of the day at Todmorden station.
When the ticket office is closed, customers are advised to purchase their ticket from the ticket vending machines or from the Northern app prior to boarding the train. Customers wishing to pay using cash are advised to collect a 'Promise To Pay' voucher from the ticket vending machine main menu, and present this to the conductor on the train who will be happy to issue the required tickets. If this is not available, please approach the conductor on the train.
The ticket office will be closed :
From 06:00 on 21/05/2025 until 13:00 on 21/05/2025
From 06:00 on 22/05/2025 until 13:00 on 22/05/2025 at Walkden station.The ticket office will be closed :
From 08:06 on 18/05/2025 until 16:06 on 18/05/2025
From 05:50 on 20/05/2025 until 15:16 on 20/05/2025
From 14:57 on 22/05/2025 until the end of the day at Warrington West station.The ticket office will be closed from 14:40 on 19/05/2025 until the end of the day at West Allerton station.
Owing to uneven platforms passengers should take extra care at West Allerton station.
Due to a system fault, the booking office staff are currently unable to issue any tickets.
Customers wishing to purchase tickets can do so from the ticket vending machine at the station or via the Northern App.
Customers who are wishing to pay for their tickets using cash are advised to collect a 'Promise To Pay' voucher from the ticket vending machine main menu & present this to the on train conductor who will be happy to issue the required tickets.The ticket office will be closed :
From 17:45 on 19/05/2025 until 21:00 on 19/05/2025
From 17:45 on 20/05/2025 until 21:00 on 20/05/2025
From 17:45 on 21/05/2025 until 21:00 on 21/05/2025
From 17:45 on 22/05/2025 until 21:00 on 22/05/2025
From 17:45 on 23/05/2025 until 21:00 on 23/05/2025
From 17:45 on 24/05/2025 until 21:00 on 24/05/2025 at Windermere station.Passenger Information during Disruption
Feedback from customers consistently tells us that the flow of information about train services that are experiencing disruption is a priority for them and is an area we need to focus on more strongly. Whilst it is recognised the Northern have the responsibility for managing their relationship with their own customers, the interconnected nature of the rail industry dictates that a coordinated approach to the provision of passenger information during major delays/disruption is appropriate and important.
Customer information pledges
Whilst we always try our best to make your journey as simple as possible, we understand that, sometimes things don’t always go to plan when travelling by rail.
Customers across rail industry, tell us that this is an area, we need to improve, which is why Northern has been working closely with other train operators, Network Rail and the Rail Delivery group as part of the Smarter information programme.
The Smarter information programme
This programme aims to achieve a step change in customer experience through providing you with improved information, when and how you wish to receive it.
Across the rail industry, we have now agreed a set of pledges, which outline what you can expect, before, during and after your journey.
What do the Customer Information Pledges say?
The customer information pledges
- Show we care by listening to our customers and putting their needs first
- Commit to a set of guiding principles that will bring real consistency to customers who choose to travel by train
- Bring together best practice from across the rail industry and other industries, to support you during disruption, enabling you to get to your destination as quickly as possible
You can view the Rail Delivery Group customer information pledges here
Northern App
Streamline your journey and get tickets straight to your phone. Making your journey contact-free.
Northern App
Streamline your journey and get tickets straight to your phone. Making your journey contact-free.
