Customer Information - 
Travelling in the North West this weekend? Trains are expected to be busy - check before you travel
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The route status and colour coding below relate only to the next hour of our services. For information beyond that timeframe, please visit National Rail Enquiries. 

Minor Disruption

  • Manchester Airport - St Helens Jn - Liverpool

  • Blackpool / Preston - Wigan - Liverpool

  • Carlisle - Hexham - Newcastle

    Reason: Urgent repairs to a bridge

    Impact: Train services running through this station will be running non stop between Middlesbrough and Redcar Central. South Bank will not be served. Disruption is expected until 16:00 31/12.

  • York - Moorthorpe - Sheffield

  • Newcastle - Middlesbrough/Nunthorpe

    Reason: Urgent repairs to a bridge

    Impact: Train services running through this station will be running non stop between Middlesbrough and Redcar Central. South Bank will not be served. Disruption is expected until 16:00 31/12.

  • Saltburn - Darlington - Bishop Auckland

    Reason: Urgent repairs to a bridge

    Impact: Train services running through this station will be running non stop between Middlesbrough and Redcar Central. South Bank will not be served. Disruption is expected until 16:00 31/12.

  • Leeds - Moorthorpe - Sheffield

  • Ilkley - Leeds

Good Service

  • Leeds - Dewsbury - Brighouse - Manchester Vic

  • Leeds - Hebden Bridge - Manchester Victoria

  • Manchester Vic - Atherton - Wigan

  • Manchester Vic - Bolton - Wigan

  • Sheffield - Hope Valley - Manchester Picc

  • Blackpool South - Preston

  • Carlisle - Settle - Leeds

  • Hull - Leeds

  • Leeds - Skipton

  • York - Knaresborough - Harrogate - Leeds

  • York - Leeds

  • Huddersfield - Denby Dale - Sheffield

  • Leeds - Barnsley - Sheffield - Nottingham

  • Leeds - Castleford - Barnsley - Sheffield

  • Sheffield - Lincoln/Cleethorpes via Retford and Gainsborough

  • Ilkley - Bradford Forster Square

  • Leeds - Knottingley

  • Other Updates

The Smarter Information programme

Customers across the rail industry tell us that this is an area we need to improve, which is why Northern has been working closely with other train operators, Network Rail and the Rail Delivery Group as part of the Smarter Information programme.

This programme aims to achieve a step change in customer experience through providing you with improved information, when and how you wish to receive it.

Across the rail industry, we have now agreed a set of pledges, which outline what you can expect, before, during and after your journey.

What do the Customer Information Pledges say?

The customer information pledges:

  • Show we care by listening to our customers and putting their needs first
  • Commit to a set of guiding principles that will bring real consistency to customers who choose to travel by train
  • Bring together best practices from across the rail industry and other industries to support you during disruption, enabling you to get to your destination as quickly as possible

You can view the Rail Delivery Group customer information pledges here

Institute of customer service accredited

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