Currently there are 14 route disruptions and 46 station updates
Routes
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Line updates (1)
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Last Updated 09/01/2025 10:05
Due to urgent repairs to a bridge at South Bank:
How does it affect your service:
Train services running through this station will be running non stop between Middlesbrough and Redcar Central. South Bank will not be served. Disruption is expected until 16:00 30/06.
Our advice to our customers:
Services between Middlesbrough and Saltburn are currently being disrupted due to an unsafe footbridge at South Bank.
Effect on service:
Middlesbrough to Saltburn services will not call at South Bank, in this direction only.
Road Transport details.
To assist customers to complete their journey, a shuttle bus has been provided between Middlesbrough, South Bank & Redcar Central. This will be operated by E-Travel.
Customers at South Bank travelling towards Saltburn should board the shuttle service and then connect at Redcar Central for Northern services towards Saltburn.
Journey times will be extended by 10 minutes whilst travelling by road transport.
Please see station information posters for the bus pick up points.
Other places to get more information:
For customers on station platforms, please listen for announcements or consult Customer Information Screens for up to date train running information.
For live real time journey updates, please visit journeycheck.com/northern or X (tweet) our team @northernassist
To re-plan your journey please visit nationalrail.co.uk
If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delayrepay #NorthernUpdates
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Other train service updates (1)
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Last Updated 14/01/2025 04:25
07:08 Chathill to Carlisle due 10:01 will be terminated at Newcastle. It will no longer call at Metrocentre, Blaydon, Wylam, Prudhoe, Stocksfield, Riding Mill, Corbridge, Hexham, Haydon Bridge, Bardon Mill, Haltwhistle, Wetheral and Carlisle. This is due to a member of train crew being unavailable.
Additional Info
We apologise for the cancellation of this train service today. Please travel on the next available service.
Further Info
For live information, please visit northernrailway.co.uk/stations and select the station you are travelling from or X (tweet) our team @northernassist If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delayrepay #NorthernUpdates
Improvement works
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Line updates (1)
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Last Updated 09/01/2025 10:05
Due to urgent repairs to a bridge at South Bank:
How does it affect your service:
Train services running through this station will be running non stop between Middlesbrough and Redcar Central. South Bank will not be served. Disruption is expected until 16:00 30/06.
Our advice to our customers:
Services between Middlesbrough and Saltburn are currently being disrupted due to an unsafe footbridge at South Bank.
Effect on service:
Middlesbrough to Saltburn services will not call at South Bank, in this direction only.
Road Transport details.
To assist customers to complete their journey, a shuttle bus has been provided between Middlesbrough, South Bank & Redcar Central. This will be operated by E-Travel.
Customers at South Bank travelling towards Saltburn should board the shuttle service and then connect at Redcar Central for Northern services towards Saltburn.
Journey times will be extended by 10 minutes whilst travelling by road transport.
Please see station information posters for the bus pick up points.
Other places to get more information:
For customers on station platforms, please listen for announcements or consult Customer Information Screens for up to date train running information.
For live real time journey updates, please visit journeycheck.com/northern or X (tweet) our team @northernassist
To re-plan your journey please visit nationalrail.co.uk
If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delayrepay #NorthernUpdates
Train cancellations (2)
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Last Updated 14/01/2025 04:27
06:20 Newcastle to Carlisle due 07:57 will be cancelled. This is due to more trains than usual needing repairs at the same time.
Additional Info
We apologise for the cancellation of this train service today. Please travel on the next available service.
Further Info
For live information, please visit northernrailway.co.uk/stations and select the station you are travelling from or X (tweet) our team @northernassist If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delayrepay #NorthernUpdates
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Last Updated 14/01/2025 04:27
08:20 Carlisle to Newcastle due 09:54 will be cancelled. This is due to more trains than usual needing repairs at the same time.
Additional Info
We apologise for the cancellation of this train service today. Please travel on the next available service.
Further Info
For live information, please visit northernrailway.co.uk/stations and select the station you are travelling from or X (tweet) our team @northernassist If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delayrepay #NorthernUpdates
Other train service updates (3)
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Last Updated 14/01/2025 04:25
07:08 Chathill to Carlisle due 10:01 will be terminated at Newcastle. It will no longer call at Metrocentre, Blaydon, Wylam, Prudhoe, Stocksfield, Riding Mill, Corbridge, Hexham, Haydon Bridge, Bardon Mill, Haltwhistle, Wetheral and Carlisle. This is due to a member of train crew being unavailable.
Additional Info
We apologise for the cancellation of this train service today. Please travel on the next available service.
Further Info
For live information, please visit northernrailway.co.uk/stations and select the station you are travelling from or X (tweet) our team @northernassist If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delayrepay #NorthernUpdates
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Last Updated 14/01/2025 04:27
05:57 Carlisle to Nunthorpe due 09:13 will be started from Newcastle. It will no longer call at Carlisle, Wetheral, Brampton Cumbria, Haltwhistle, Bardon Mill, Haydon Bridge, Hexham, Corbridge, Riding Mill, Stocksfield, Prudhoe, Wylam, Blaydon, Metrocentre and Dunston. This is due to a member of train crew being unavailable.
Additional Info
We apologise for the cancellation of this train service today. Please travel on the next available service.
Further Info
For live information, please visit northernrailway.co.uk/stations and select the station you are travelling from or X (tweet) our team @northernassist If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delayrepay #NorthernUpdates
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Last Updated 14/01/2025 04:25
10:23 Carlisle to Morpeth due 12:18 will be started from Newcastle. It will no longer call at Carlisle, Wetheral, Haltwhistle, Bardon Mill, Haydon Bridge, Hexham, Prudhoe and Metrocentre. This is due to a member of train crew being unavailable.
Additional Info
We apologise for the cancellation of this train service today. Please travel on the next available service.
Further Info
For live information, please visit northernrailway.co.uk/stations and select the station you are travelling from or X (tweet) our team @northernassist If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delayrepay #NorthernUpdates
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Train cancellations (1)
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Last Updated 14/01/2025 06:30
06:46 Ormskirk to Preston due 07:15 will be cancelled. This is due to a fault with the signalling system.
Further Info
We apologise for the cancellation of this service today.
If the train you have a ticket for is cancelled, you can travel on any Northern, TransPennine Express or LNER service within 2 hours before or after your cancelled service was due to depart.
If you require any connecting services, please check information screens, visit www.nationalrail.co.uk/journey-planner/ or speak to a member of staff where available. You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.
If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay
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Line updates (1)
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Last Updated 09/01/2025 10:05
Due to urgent repairs to a bridge at South Bank:
How does it affect your service:
Train services running through this station will be running non stop between Middlesbrough and Redcar Central. South Bank will not be served. Disruption is expected until 16:00 30/06.
Our advice to our customers:
Services between Middlesbrough and Saltburn are currently being disrupted due to an unsafe footbridge at South Bank.
Effect on service:
Middlesbrough to Saltburn services will not call at South Bank, in this direction only.
Road Transport details.
To assist customers to complete their journey, a shuttle bus has been provided between Middlesbrough, South Bank & Redcar Central. This will be operated by E-Travel.
Customers at South Bank travelling towards Saltburn should board the shuttle service and then connect at Redcar Central for Northern services towards Saltburn.
Journey times will be extended by 10 minutes whilst travelling by road transport.
Please see station information posters for the bus pick up points.
Other places to get more information:
For customers on station platforms, please listen for announcements or consult Customer Information Screens for up to date train running information.
For live real time journey updates, please visit journeycheck.com/northern or X (tweet) our team @northernassist
To re-plan your journey please visit nationalrail.co.uk
If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delayrepay #NorthernUpdates
Other train service updates (1)
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Last Updated 14/01/2025 04:27
05:57 Carlisle to Nunthorpe due 09:13 will be started from Newcastle. It will no longer call at Carlisle, Wetheral, Brampton Cumbria, Haltwhistle, Bardon Mill, Haydon Bridge, Hexham, Corbridge, Riding Mill, Stocksfield, Prudhoe, Wylam, Blaydon, Metrocentre and Dunston. This is due to a member of train crew being unavailable.
Additional Info
We apologise for the cancellation of this train service today. Please travel on the next available service.
Further Info
For live information, please visit northernrailway.co.uk/stations and select the station you are travelling from or X (tweet) our team @northernassist If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delayrepay #NorthernUpdates
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Formation alerts (5)
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Last Updated 14/01/2025 02:10
Facilities on the 19:49 Wigan Wallgate to Leeds due 22:06. Will be formed of 3 coaches instead of 4.
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Last Updated 14/01/2025 02:10
Facilities on the 10:17 Leeds to Wigan Wallgate due 12:40. Will be formed of 3 coaches instead of 4.
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Last Updated 14/01/2025 02:10
Facilities on the 13:49 Wigan Wallgate to Leeds due 16:04. Will be formed of 3 coaches instead of 4.
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Last Updated 14/01/2025 02:10
Facilities on the 16:17 Leeds to Wigan Wallgate due 18:40. Will be formed of 3 coaches instead of 4.
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Last Updated 14/01/2025 02:10
Facilities on the 07:48 Wigan North Western to Leeds due 10:04. Will be formed of 3 coaches instead of 4.
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Train cancellations (2)
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Last Updated 14/01/2025 06:53
06:30 Manchester Victoria to Leeds due 07:59 has been cancelled. This is due to a fault on this train.
Further Info
We apologise for the cancellation of this service today.
If the train you have a ticket for is cancelled, you can travel on any Northern, TransPennine Express or LNER service within 2 hours before or after your cancelled service was due to depart.
If you require any connecting services, please check information screens, visit www.nationalrail.co.uk/journey-planner/ or speak to a member of staff where available. You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.
If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay -
Last Updated 14/01/2025 07:00
08:12 Leeds to Manchester Victoria due 09:29 will be cancelled. This is due to a fault on this train.
Further Info
We apologise for the cancellation of this service today.
If the train you have a ticket for is cancelled, you can travel on any Northern, TransPennine Express or LNER service within 2 hours before or after your cancelled service was due to depart.
If you require any connecting services, please check information screens, visit https://www.nationalrail.co.uk/journey-planner/ or speak to a member of staff where available.
You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.
If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay
Formation alerts (5)
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Last Updated 14/01/2025 02:10
Facilities on the 16:17 Leeds to Wigan Wallgate due 18:40. Will be formed of 3 coaches instead of 4.
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Last Updated 14/01/2025 02:10
Facilities on the 10:17 Leeds to Wigan Wallgate due 12:40. Will be formed of 3 coaches instead of 4.
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Last Updated 14/01/2025 02:10
Facilities on the 19:49 Wigan Wallgate to Leeds due 22:06. Will be formed of 3 coaches instead of 4.
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Last Updated 14/01/2025 02:10
Facilities on the 13:49 Wigan Wallgate to Leeds due 16:04. Will be formed of 3 coaches instead of 4.
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Last Updated 14/01/2025 02:10
Facilities on the 07:48 Wigan North Western to Leeds due 10:04. Will be formed of 3 coaches instead of 4.
Engineering works (1)
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Last Updated 24/10/2024 09:32
Planned engineering work will take place between Preston and Blackburn on Monday, Tuesday, Wednesday and Thursday, from 00:05, Monday 13 January 2025 to 05:45, Friday 17 January 2025.
All lines will be blocked.
Some services will be replaced by buses between Preston and Blackburn. Engineering work will be taking place between Preston and Blackburn from 00:05 until 05:45 each night (finish 05:45 Friday).
The 05:21 Preston to Colne service (Tuesday to Thursday) will start from Blackburn. A bus will be provided from Preston to Blackburn, departing Preston at 04:31 to connect with the train at Blackburn.
Customer Advice:
Normal journey times are extended by approximately 45 minutes. Please allow extra time for your journey.
Please check station information posters or online for the location of the bus pick up points.
For customers requiring mobility travel assistance please call us on 0800 138 5560 (Text Relay 18001 0800 138 5560).
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Formation alerts (5)
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Last Updated 14/01/2025 02:10
Facilities on the 16:17 Leeds to Wigan Wallgate due 18:40. Will be formed of 3 coaches instead of 4.
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Last Updated 14/01/2025 02:10
Facilities on the 07:48 Wigan North Western to Leeds due 10:04. Will be formed of 3 coaches instead of 4.
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Last Updated 14/01/2025 02:10
Facilities on the 13:49 Wigan Wallgate to Leeds due 16:04. Will be formed of 3 coaches instead of 4.
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Last Updated 14/01/2025 02:10
Facilities on the 10:17 Leeds to Wigan Wallgate due 12:40. Will be formed of 3 coaches instead of 4.
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Last Updated 14/01/2025 02:10
Facilities on the 19:49 Wigan Wallgate to Leeds due 22:06. Will be formed of 3 coaches instead of 4.
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Formation alerts (1)
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Last Updated 14/01/2025 02:10
Facilities on the 07:48 Wigan North Western to Leeds due 10:04. Will be formed of 3 coaches instead of 4.
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Other train service updates (1)
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Last Updated 14/01/2025 06:31
06:36 Bradford Interchange to Huddersfield due 07:15 will be starting late from Bradford Interchange. This is due to this train being late from the depot.
Further Info
For live information, please visit northernrailway.co.uk/stations and select the station you are travelling from, or message us @northernassist on X (formerly Twitter).
If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting northernrailway.co.uk/delayrepay #NorthernUpdates
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Other train service updates (2)
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Last Updated 14/01/2025 06:24
06:40 Ilkley to Leeds due 07:09 will be starting late from Ilkley. This is due to a points failure.
Further Info
For live information, please visit northernrailway.co.uk/stations and select the station you are travelling from, or message us @northernassist on X (formerly Twitter).
If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting northernrailway.co.uk/delayrepay #NorthernUpdates -
Last Updated 14/01/2025 06:23
06:38 Leeds to Ilkley due 07:06 will be starting late from Leeds. This is due to a points failure.
Further Info
For live information, please visit northernrailway.co.uk/stations and select the station you are travelling from, or message us @northernassist on X (formerly Twitter).
If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting northernrailway.co.uk/delayrepay #NorthernUpdates
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Train cancellations (3)
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Last Updated 14/01/2025 04:26
06:39 Hartlepool to Hexham due 08:18 will be cancelled. This is due to more trains than usual needing repairs at the same time.
Additional Info
We apologise for the cancellation of this train service today. Please travel on the next available service.
Further Info
For live information, please visit northernrailway.co.uk/stations and select the station you are travelling from or X (tweet) our team @northernassist If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delayrepay #NorthernUpdates
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Last Updated 14/01/2025 04:23
07:05 Bridlington to Hull due 07:53 will be cancelled. This is due to more trains than usual needing repairs at the same time.
Additional Info
We apologise for the cancellation of this train service today. Please travel on the next available service.
Further Info
For live information, please visit northernrailway.co.uk/stations and select the station you are travelling from or X (tweet) our team @northernassist If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delayrepay #NorthernUpdates
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Last Updated 14/01/2025 04:26
08:26 Hexham to Newcastle due 09:04 will be cancelled. This is due to more trains than usual needing repairs at the same time.
Additional Info
We apologise for the cancellation of this train service today. Please travel on the next available service.
Further Info
For live information, please visit northernrailway.co.uk/stations and select the station you are travelling from or X (tweet) our team @northernassist If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delayrepay #NorthernUpdates
Other train service updates (2)
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Last Updated 14/01/2025 02:11
05:51 Rochdale to Blackburn due 07:03 will be started from Manchester Victoria. It will no longer call at Rochdale, Castleton, Mills Hill and Moston. This is due to a member of train crew being unavailable.
Further Info
We apologise for the cancellation of this service today.
If the train you have a ticket for is cancelled, you can travel on any Northern, TransPennine Express or LNER service within 2 hours before or after your cancelled service was due to depart.
If you require any connecting services, please check information screens, visit www.nationalrail.co.uk/journey-planner/ or speak to a member of staff where available. You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.
If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay -
Last Updated 14/01/2025 07:09
06:10 Leeds to Hull due 07:40 was started from Selby. It will no longer call at Leeds. This is due to a member of train crew being unavailable.
Further Info
We apologise for the cancellation of this service today.
If the train you have a ticket for is cancelled, you can travel on any Northern, TransPennine Express or LNER service within 2 hours before or after your cancelled service was due to depart.
If you require any connecting services, please check information screens, visit https://www.nationalrail.co.uk/journey-planner/ or speak to a member of staff where available.
You can message us on X.com, @northernassist (between 06:00 and 22:00) or search for #NorthernUpdates.
If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delay-repay
Engineering works (2)
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Last Updated 13/01/2025 05:57
Planned engineering work will take place between Deansgate and Hunts Cross on Monday, Tuesday, Wednesday and Thursday, from 23:10, Monday 13 January 2025 to 06:05, Friday 17 January 2025.
All lines will be blocked.
Some services will be terminating at Warrington Central and restarting from Warrington Central and replaced by buses throughout. Engineering work will be taking place between Deansgate and Warrington Central from 23:10 until 06:05 each night (finish 06:05 Friday) between Birchwood and Hunts Cross from 23:35 until 05:00 each night (finish 05:00 Friday).
The 22:47 Manchester Oxford Road to Liverpool Lime Street service (Monday to Thursday) will start from Warrington Central. A bus will be provided from Manchester Oxford Road to Liverpool Lime Street.
The 22:49 Warrington Central to Manchester Oxford Road service (Monday to Thursday) will be bus replaced throughout.
The 23:28 Manchester Oxford Road to Liverpool Lime Street service (Monday to Thursday) will be bus replaced throughout.
The 23:36 Liverpool Lime Street to Manchester Piccadilly service (Monday to Thursday) will be bus replaced throughout.
Customer Advice:
Normal journey times are extended by approximately 45 minutes. Please allow extra time for your journey.
Please check station information posters or online for the location of the bus pick up points.
For customers requiring mobility travel assistance please call us on 0800 138 5560 (Text Relay 18001 0800 138 5560). -
Last Updated 24/10/2024 09:22
Planned engineering work will take place between Salford Central and Preston from 23:25, Monday 13 January 2025 to 05:30, Friday 17 January 2025.
All lines will be blocked.
Some services will be diverted via Wigan North Western. Some stations between Salford Crescent and Wigan North Western will not be served.Engineering work will be taking place between Blackrod and Preston from 23:25 until 05:30 each night (finish 05:30 Friday) between Salford Crescent and Blackrod from 00:01 until 05:30 each night (finish 05:30 Friday).
The 04:48 Manchester Airport to Blackpool North service (Tuesday to Friday) will be diverted via (but not call at) Wigan North Western, and will not call at Salford Crescent, Bolton, Horwich Parkway, Chorley and Buckshaw Parkway. Customers should use the next available service.
The 22:48 Manchester Airport to Blackpool North service (Monday to Thursday) will be diverted via (but not call at) Wigan North Western, not calling at Salford Crescent, Bolton, Horwich Parkway, Chorley and Buckshaw Parkway. A bus will be provided between Manchester Oxford Road and Preston.
The 23:17 Manchester Airport to Blackpool North service (Monday to Thursday) will be diverted via (but not call at) Wigan North Western, not calling at Salford Crescent, Bolton, Horwich Parkway, Chorley and Buckshaw Parkway. A bus will be provided between Manchester Oxford Road and Preston.
The 23:22 Blackpool North to Manchester Airport service (Tuesday to Friday) will be diverted via (but not call at) Wigan North Western, and will not call at Buckshaw Parkway, Chorley, Adlington, Blackrod, Horwich Parkway, Lostock, Bolton and Salford Crescent. A bus will be provided between Preston and Manchester Airport.
The 23:46 Manchester Airport to Blackpool North service (Tuesday to Friday) will be diverted via (but not call at) Wigan North Western, not calling at Salford Crescent, Bolton, Horwich Parkway, Chorley and Buckshaw Parkway. A bus will be provided between Manchester Piccadilly and Preston
Customer Advice:
Normal journey times are extended by approximately 45 minutes. Please allow extra time for your journey.
Please check station information posters or online for the location of the bus pick up points.
For customers requiring mobility travel assistance please call us on 0800 138 5560 (Text Relay 18001 0800 138 5560).
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All other routes have a good service. For live updates see our journey check page.
Stations
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Owing to uneven platforms passengers should take extra care on platform 3 at Altrincham station.
At Altrincham station, the following issues have been reported:
Step free access will be unavailable at the station between platform 4 and the rest of the station from now until further notice.
The lifts will be out of order between platform 4 and the rest of the station from now until further notice.The ticket vending machines are out of order at Ashington station.
The lifts will be out of order from 06:01 on 09/01/2025 until further notice at Bolton station.
At Bolton station, the following issues have been reported:
Step free access will be unavailable at the station between Platforms 1 & 3 and the rest of the station from 07:30 on 10/01/2025 until further notice.
The lifts will be out of order between Platforms 1 & 3 and the rest of the station from 07:30 on 10/01/2025 until further notice.For passengers who need assistance please speak to a member of station staff or contact the Northern Passenger Assistance team on 0800 138 5560.
The ticket office will be closed from 06:20 on 14/01/2025 until the end of the day at Bramhall station.
Owing to damage to the edge of platform 2, passengers and staff should take extra care at Bredbury station.
All toilets are out of order at Bredbury station.
Owing to icy surfaces passengers should take extra care at Brighouse station.
Owing to uneven surfaces passengers should take extra care at Broad Green station.
At Broad Green station, the following issues have been reported:
The ticket office will be closed from 06:13 on 27/06/2024 until 31/03/2025.
Owing to uneven platforms passengers should take extra care.
The ticket vending machines are out of order.
The station is staffed from 06:30 until 18:30 each day to offer assistance to customers.
Due to station refurbishment works, the subway linking Platforms 1 and 2 is now closed until further notice.The ticket office is closed at Daisy Hill station.
Owing to icy platforms passengers should take extra care at Dalton station.
At Dinting station, the following issues have been reported:
Owing to uneven platforms passengers should take extra care.
Customers are advised to board and alight trains using the middle doors of the train at Dinting due to loose platform edge stones. Network Rail are aware of the issue and will repair the stones as quickly as possible.The ticket office will be closed from 06:17 on 27/06/2024 until 30/06/2025 at Dinting station.
There is no lighting at the station at Eccles station.
Customers are advised to take extra care when on the station as there is a reported fault with the station lighting.
Owing to uneven platform surfaces passengers should take extra care on platform 2 at Greenbank station.
Owing to uneven platforms passengers should take extra care at Hadfield station.
All toilets at the station are out of order at Halifax station.
The ticket vending machines are out of order at Harrogate station.
All toilets are out of order at Hazel Grove station.
Owing to icy platforms passengers should take extra care at Heald Green station.
The ticket office is unable to issue tickets due to a machine fault.
Station staff are on-site and able to offer assistance.Owing to uneven surface on platform 1 passengers should take extra care at Hoscar station.
All toilets are out of order at Huyton station.
The ticket office has now reopened at Huyton station.
Owing to icy platforms passengers should take extra care at Kirkham & Wesham station.
The ticket office will be closed from now until further notice at Lea Green station.
The lifts will be out of order between Platform 2 & 3 and the rest of the station from 05:30 on 14/01/2025 until 23:59 on 15/01/2025 at Leyland station.
Customers who require step free access are advised to contact Northern's Customer Experience Centre on 0800 200 6060 for further assistance.
The lifts will be out of order between Platform 4 and the rest of the station from 05:30 on 16/01/2025 until 23:59 on 17/01/2025 at Leyland station.
Customers who require step free access are advised to contact Northern's Customer Experience Centre on 0800 200 6060 for further assistance.
The lifts will be out of order between platform 2 & 3 and station entrance from now until further notice at Manchester Oxford Road station.
Owing to uneven platforms passengers should take extra care at New Mills Newtown station.
There is no lighting on the platforms at Newton For Hyde station.
Due to a fault with the lighting on the platforms, passengers should take extra care when using this station.
Owing to slippery platforms passengers should take extra care at Newton-Le-Willows station.
The ticket office will be closed from 09:02 on 28/06/2024 until 30/06/2025 at Northwich station.
The ticket office will be closed :
From now until the end of the day
From 06:20 on 17/01/2025 until the end of the day at Poynton station.Owing to an uneven coping stone on platform 1, passengers and staff should take extra care at Prescot station.
Owing to uneven surfaces on platform 2 passengers and staff should take extra care at Rufford station.
The ticket office will be closed :
From 14:15 on 13/01/2025 until the end of the day
From 14:15 on 14/01/2025 until the end of the day
From 14:15 on 18/01/2025 until the end of the day at Salford Central station.The ticket office will be closed :
From now until the end of the day
From 06:20 on 15/01/2025 until the end of the day at Sandbach station.The lifts will be out of order between both platforms and the station from now until further notice at Stoke-On-Trent station.
There is no lighting at the station at Walsden station.
Please take extra care when navigating the platforms.
The lifts will be out of order between Platform 1 and Station entrance from 18:24 on 09/12/2024 until further notice at Wavertree Technology Park station.
Owing to uneven surfaces near the edge of platform 1 passengers and staff should take extra care at Westhoughton station.
The ticket vending machines are out of order at Wetheral station.
Due to a fault, the ticket office is currently unable to issue tickets, please purchase a ticket from the ticket vending machines.
Passenger Information during Disruption
Feedback from customers consistently tells us that the flow of information about train services that are experiencing disruption is a priority for them and is an area we need to focus on more strongly. Whilst it is recognised the Northern have the responsibility for managing their relationship with their own customers, the interconnected nature of the rail industry dictates that a coordinated approach to the provision of passenger information during major delays/disruption is appropriate and important.
Customer information pledges
Whilst we always try our best to make your journey as simple as possible, we understand that, sometimes things don’t always go to plan when travelling by rail.
Customers across rail industry, tell us that this is an area, we need to improve, which is why Northern has been working closely with other train operators, Network Rail and the Rail Delivery group as part of the Smarter information programme.
The Smarter information programme
This programme aims to achieve a step change in customer experience through providing you with improved information, when and how you wish to receive it.
Across the rail industry, we have now agreed a set of pledges, which outline what you can expect, before, during and after your journey.
What do the Customer Information Pledges say?
The customer information pledges
- Show we care by listening to our customers and putting their needs first
- Commit to a set of guiding principles that will bring real consistency to customers who choose to travel by train
- Bring together best practice from across the rail industry and other industries, to support you during disruption, enabling you to get to your destination as quickly as possible
You can view the Rail Delivery Group customer information pledges here
Northern App
Streamline your journey and get tickets straight to your phone. Making your journey contact-free.
Northern App
Streamline your journey and get tickets straight to your phone. Making your journey contact-free.
