Reporting an incident

The free Railway Guardian app is an all-in-one safety app from BTP. The app allows you to report crimes or concerns on the rail network, share your journeys with contacts, and get access to news, guides, or support.

Download Railway Guardian App

Reporting unwanted sexual behaviour

Sexual harassment will not be tolerated. The railway is for everyone, no one should be made to feel unsafe or uncomfortable whilst travelling.

Everyone should all be free to travel as and when they like without feeling unsafe, violated, or intimidated.

How to report unwanted sexual behaviour on the railway:

• Report it to a member of our on board or in station team
• Call the railway’s sexual harassment line powered by charity CrimeStoppers on 0800 783 0137
• Discreetly text British Transport Police on 61016
• You can remain anonymous during the process if you wish to.

Millions of customers travel on our trains each year and 99.99% of them never have an accident. However, if you do have an accident here’s what you should do:

• Tell the conductor, a member of station staff, or our Customer Experience Centre 
• Give them full details of your journey as we may need to tell another train operator 
• If it happened on-board please tell us the train number (inside on a notice at the end of each carriage, and painted on the outside of each carriage). 

Reporting an accident

Millions of customers travel on our trains each year and 99.99% of them never have an accident. However, if you do have an accident here’s what you should do: 

• Tell the conductor, a member of station staff, or our Customer Experience Centre 
• Give them full details of your journey as we may need to tell another train operator 
• If it happened on-board please tell us the train number (inside on a notice at the end of each carriage, and painted on the outside of each carriage). 

Antisocial behaviour 

The safety of our passengers and our staff is very important to us. This means that we won’t allow anti social behaviour such as:

• Behaving aggressively 
• Acting in a disorderly, indecent or offensive way 
• Being drunk and disorderly   
• Being obviously drunk and therefore unsafe to travel, or trying to conceal alcohol, will lead to refusal of travel under the railway byelaws and potentially prosecution.