Reporting an incident

Antisocial behaviour

The safety of our passengers and our staff is very important to us. This means that we won’t allow anti social behaviour such as:

Behaving aggressively
Acting in a disorderly, indecent or offensive way
Being drunk and disorderly
Being obviously drunk and therefore unsafe to travel, or trying to conceal alcohol, will lead to refusal of travel under the railway byelaws and potentially prosecution.

See it. Say it. Sorted

If you witness a crime at one of our stations or on one of our trains, contact the British Transport Police immediately on 0800 40 50 40 or text on 61016.

In an emergency, always call 999.

If you see something that doesn’t look right or see any antisocial behaviour you can speak to a member of staff or text the British Transport Police (BTP) on 61016 (or call 0800 40 50 40).

Reporting unwanted sexual behaviour

Sexual harassment will not be tolerated. The railway is for everyone, no one should be made to feel unsafe or uncomfortable whilst travelling.

Everyone should all be free to travel as and when they like without feeling unsafe, violated, or intimidated.

How to report unwanted sexual behaviour on the railway:

Report it to a member of our on board or in station team
Call the railway’s sexual harassment line powered by charity CrimeStoppers on 0800 783 0137
Discreetly text British Transport Police on 61016
You can remain anonymous during the process if you wish to.

Millions of customers travel on our trains each year and 99.99% of them never have an accident. However, if you do have an accident here’s what you should do:

Tell the conductor, a member of station staff, or our Customer Experience Centre
Give them full details of your journey as we may need to tell another train operator
If it happened on-board please tell us the train number (inside on a notice at the end of each carriage, and painted on the outside of each carriage).

Reporting an accident

Millions of customers travel on our trains each year and 99.99% of them never have an accident. However, if you do have an accident here’s what you should do:

Tell the conductor, a member of station staff, or our Customer Experience Centre
Give them full details of your journey as we may need to tell another train operator
If it happened on-board please tell us the train number (inside on a notice at the end of each carriage, and painted on the outside of each carriage).

Northern App

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Northern App

Streamline your journey and get tickets straight to your phone. Making your journey contact-free.