Welcome to the Debt Recovery and Prosecutions Unit (DRPU). If you are reading this page then it is likely you are seeking advice in relation to a fare dispute.
Arriva Rail North Limited (Northern) is required by the terms of its franchise to ensure that it protects revenue from ticket sales. This is a sensible requirement designed to ensure that fare paying passengers and tax payers in general do not have to subsidise the cost of travel for those who do not pay their fare. To do this we employ dedicated revenue officers to apprehend fare evaders, we have also invested in revenue protection measures such as automatic ticket barriers. In addition Northern is working tirelessly to improve upon existing retailing opportunities on the network. We take every offence of travelling without a ticket very seriously and we are also committed to preventing anti-social behaviour both on board trains and at stations to ensure our customers enjoy a safe and comfortable experience.
In order to protect its revenue and therefore provide the best possible value for money to its customers the DRPU utilise the provisions of the Regulation of Railways Act 1889 and the Railway Byelaws pursuant to the Transport Act 2000.
I would like to reassure you that Northern is committed to applying this legislation in a fair and consistent manner. However it is important to realise that as with any legal process early engagement is imperative to facilitate a satisfactory outcome for all.
The vast majority of matters the DRPU deal with could be resolved before the need for prosecution arises and my message is a simple one. Should you find yourself in a fare dispute, do not ignore it and contact the DRPU to resolve the matter at the earliest opportunity. After all, a disagreement or a difference of opinion may not amount to a defence in respect of impending criminal proceedings.
Debt Recovery and Prosecutions Unit Manager
1.1 Northern is required by the terms of its franchise to ensure that it protects revenue from ticket sales. This is a sensible requirement designed to ensure that fare paying passengers and tax payers in general do not have to subsidise the cost of travel for those who do not pay their fare. Northern also protects revenue from its car parks as well as making sure that important safety access routes are kept clear, and that bad parking does not reduce the number of available parking spaces. Northern is also committed to preventing anti-social behaviour both on-board trains and at stations by pursuing those alleged to have behaved in any way that is unacceptable to passengers and employees.
1.2 Through its DRPU Northern actively pursues those who choose to ignore the laws and byelaws that govern rail travel, railway stations and station car parks. The vast majority of infringements are dealt with by the DRPU. In addition the DRPU works closely with the British Transport Police (BTP), Police and Crown Prosecution Service (CPS) to pursue those who breach the wider criminal law whilst travelling by train or whilst on railway property in order to ensure the safety of passengers and employees alike.
1.3 The DRPU recognises that the decision to prosecute any individual is a serious one. Before making any such decision the individual circumstances of each case are considered and an evidential and public interest test is applied both objectively and robustly.
1.4 The National Rail Conditions of Travel set out the legal contract you have with us when you purchase a ticket and travel with Northern. You can view the Conditions of Travel here. You can also download them from nationalrail.co.uk.
2. General Principles
2.1 Northern prosecutes those alleged to have committed offences contrary to the Regulation of Railways Act 1889 and/or the Railway Byelaws made pursuant to the Transport Act 2000.
2.2 These cases are heard in the Magistrates Court. Appeals in respect of sentence and/or conviction are heard before the Crown Court.
2.3 Offences relate to fare evasion, anti-social behaviour, breach of car park regulations (station car parks are regulated by the Railway Byelaws) but not usually acts of physical violence known as assaults. (See 3.1 below).
2.4 DRPU will cooperate with the BTP in respect of allegations of assault on passengers and employees. In the event that Northern are dissatisfied with a charging decision of the BTP and/or the CPS in respect of an allegation of assault upon an employee it reserves the right to seek to bring a private prosecution by way of the DRPU. (The CPS has agreed that an allegation of assault of a railway employee is not suitable for disposal by way of caution).
3. Category of Offences
3.1 Northern will prosecute the following type of offences using the provisions of the Regulation of Railways Act 1889 and the Railway Byelaws.
Failing to purchase before travel
Intending to avoid payment
Travelling beyond valid destination/requesting a short fare
Providing false details
Refusing to provide details
Refusing to produce a valid ticket on request
Abusive language/ behaviour
Smoking including e-cigarettes
Not displaying ticket
Causing an obstruction
Non rail user
Unauthorised use of disabled bay
Use of non-designated area
This is not an exhaustive list but provides an understanding of typical types of case undertaken.
3.2 The provisions of the Regulations of Railways Act 1889 and the Railway Byelaws made pursuant to the Transport Act 2000 can be found at www.legislation.gov.uk/ukpga/Vict/52-53/57/contents and www.gov.uk/government/publications/railway-byelaws.
4. Decision to Prosecute
4.1 The DRPU applies the same principles as the CPS when deciding whether or not to prosecute.
4.2 Each case is individually assessed to establish whether there is sufficient admissible evidence to make a conviction more likely than not. This is the evidential test. We will not prosecute a case that fails the evidential test.
4.3 If a case passes the evidential test we then apply a public interest test. We do this by assessing whether or not it is in the public interest to prosecute a case. (An example of a case that would fail the public interest test is where the individual concerned acted due to an emergency). If the case fails the public interest test we will not prosecute that case even if it has passed the evidential test.
4.4 In applying the public interest test our approach differs from that of the CPS in one important regard. A large number of the cases prosecuted by the DRPU involve relatively small amounts of money. This reflects the fares charged for travel on the network operated by Northern. However, these small amounts add up to a large sum and comprise the revenue that Northern is committed to protect. Because of this the DRPU will not regard a case as failing the public interest test just because the sum in dispute is relatively small.
Likewise in assessing allegations due to parking we remain aware of the particular issues relating to safety and access that can arise at a station car park.
4.5 If a case is judged to meet both limbs of the test and a prosecution commences that case will be assessed again should further information come to light.
5.1 We will disclose all aspects of our case ahead of trial.
5.2 If we have material in our possession that may undermine our case or assist the defence (unused material) we will disclose that material in good time ahead of trial.
5.3 Our prosecutors undertake regular training from independent senior prosecutors in all aspects of disclosure of unused material.
6. Juvenile Offenders
6.1 Where appropriate Northern will seek to divert young people away from the Criminal Justice System. However in applying this policy we will not compromise on the safety of our passengers and our employees. This aspect of a case involving a young person will form part of our consideration when applying the public interest test.
6.2 Even if we decide not to prosecute a particular case we may still provide details of the allegation to the police.
6.3 If the BTP ask for assistance in relation to the prosecution of a young person Northern will provide such assistance.
6.4 If requested Northern will attend Referral Panel Order Hearings.
7. Our Prosecutors
7.1 The DRPU has a team of experienced lay-prosecutors who undertake regular training provided by experienced independent counsel.
7.2 If an individual faces additional prosecution by other agencies (such as the CPS) DRPU prosecutors will work alongside the representatives of that agency.
7.3 In certain circumstances the DRPU will instruct independent counsel to prosecute on behalf of Northern.
8. Alternatives to Prosecution
8.1 The police may of their own motion or at the direction of the CPS offer to dispose of a criminal case by way of caution or conditional caution. That process will result in a criminal record number. Northern is not under an obligation to replicate that process and does not do so.
8.2 Northern may offer to resolve a case by way of a Fixed Penalty Notice. Resolution by this method does not result in a criminal conviction.
8.3 Northern regards court proceedings as a last resort and so reserves the right to offer to resolve matters through the use of a Fixed Penalty Notice where the circumstances of the offence and the offender are appropriate.
8.4 In order to ensure that all disposals are consistent with the franchise obligation of revenue protection Northern may seek to recover the administrative costs associated with any form of disposal.
9. Costs after Trial
9.1 In accordance with its franchise obligation to protect revenue Northern will usually seek to recover the costs of any court proceedings that result in a conviction. In cases in which counsel has been instructed an application for costs will include counsel's fee.
9.2 An indication of costs and the extent to which they will increase if proceedings are contested will be notified to a defendant in the course of the progression of the case.
10. Banning Orders
10.1 Northern may impose Banning Orders against all persons whose behaviour has caused or is likely to cause harassment, alarm or distress to any passenger or employee.
10.2 We will provide information in support of applications by our partner agencies to obtain injunctive orders to prevent anti-social behaviour.
11. Appeals against conviction and/or sentence
11.1 In the event of an accused person seeking to appeal against his conviction and/or sentence DRPU will be represented at the Crown Court by counsel. Any application for costs in the event of an appeal being dismissed will reflect this.
11.2 Once an appeal is lodged Northern will consider any new material supplied by the appellant and will forward the same to counsel instructed. Counsel will be asked to advise on the merits of the appeal as lodged.
12. Policy Ownership
12.1 Queries in relation to this policy should be made in writing to the DRPU Manager, Arriva Rail North Limited, FREEPOST NEA 3188, Bradford BD1 1BR.
12.2 Arriva Rail North Limited and DRPU reserve the right to update and amend this policy.
12.3 This policy document will be published on the website of Arriva Rail North Limited.
If you are travelling from a station that has the facility to purchase tickets it is a legal requirement that a ticket is purchased prior to travel. Railway Byelaw 18(1).
The DRPU deal with people accused of failing to pay their fare. The DRPU has a number of ways of dealing with passengers who have travelled without buying a ticket. The particular method will depend on the circumstances of each individual case. If you are suspected of fare evasion and an authorised member of Northern’s Revenue Enforcement Team stops you and issues a notice to you it will be one of the following:
13. Unpaid Fare Notice
This is a request that payment of the unpaid fare is made within 21 days of the date of the notice. It may be issued when someone has travelled from a station without having bought a ticket and is genuinely unable to do so. Failure to respond to the notice within 21 days will result in the case being referred for prosecution.
14. Failure to Purchase Notice
This is a notice issued to people who travel from a station at which it is possible to buy a ticket but did not purchase a ticket before travelling. It is a legal requirement that tickets be bought before travel if they are available for purchase. The fare must be paid within 21 days of the date of the notice. Failure to pay will result in the matter being referred for prosecution. Receipt of two or more Failure to Purchase Notices in a two year period will result in the matter being referred for prosecution
15. Penalty Fares Notice
A Penalty Fare Notice may be issued if a passenger gets on a train without a ticket or Promise to Pay Notice at a station where ticket buying facilities are available. The Penalty is the greater of £20 or twice the full single fare from the station where they got on the train to the next station at which the train stops. If the passenger wants to travel beyond the next station they must also pay the relevant fare from that station to their final destination.
How to Pay
We accept all major credit and debit cards. Online payments can be made at www.northernrailway.co.uk/paymynotice
Automated telephone payments can be made by calling 0844 409 2717. Calls to this number cost 5p per minute plus your network access charge.
The Penalty Fare Notice may also be paid by Postal Order (please quote your reference number on the reverse of the Postal Order) made payable to Arriva Rail North Limited and sent to the following address:
Arriva Rail North Limited
Debt Recovery & Prosecutions Unit
FREEPOST NEA 3188
Bradford, BD1 1BR
Appealing against the Penalty Fare Notice
If you believe we have made a mistake you may wish to appeal against the issue of the Penalty Fare Notice. To appeal you should visit www.appealservice.co.uk or write to the Appeals Service at:
PO Box 267
For further information regarding Penalty Fares please follow the below link https://www.northernrailway.co.uk/penalty-fares
If the employee who stops you does not issue a notice but takes your details for an incident report we will consider that report and then write to you. If we are proceeding with the incident we will offer to deal with the matter in one of the following ways. Either, a letter requesting the payment of the outstanding fare; a letter requesting an explanation or a fixed penalty. In the case of a fixed penalty you must respond within 14 days of our letter. If you do not reply within the appropriate timescale the case will be referred for prosecution.
We may also decide to offer to deal with the case by way of a fixed penalty after a case has been referred for prosecution. In any case involving a fixed penalty it allows the matter to be disposed of by the payment of a fixed amount of £90 providing the payment together with any outstanding fare is paid within 14 days of the date of our letter. Failure to respond to the offer of a fixed penalty is likely to result in the case being taken to court. Whether we choose to offer the option of a fixed penalty will depend on the circumstances of the incident.
Prosecutions in relation to fares, anti-social behaviour and car parking are brought in accordance with the provisions of the Regulation of Railways Act 1889 and the Railway Byelaws that were made pursuant to the Transport Act 2000.
17. Car Parking
Northern also protects revenue from its car parks as well as making sure that important safety access routes are kept clear, and that inappropriate parking does not reduce the number of available parking spaces.
Drivers who do not park in accordance with the rules displayed in our car parks will be issued with a Penalty Parking Notice. The penalty is £50 and this must be paid within 14 days of the date of the Notice. If we do not receive a response within 14 days the amount outstanding will increase to £80, if this amount is not settled the case will be referred for prosecution. In those circumstances the details of the registered keeper of the vehicle will be obtained from the DVLA.
Arriva Rail North Limited has an objective disputes and appeal process that will consider any aspect of an individual case. We will consider any matter arising in a case up to and including the day of trial. We will also consider any additional matter raised as part of an appeal post-conviction be it in relation to conviction or sentence. So that we can consider things properly anything that you would like us to consider must be sent to us in writing. We cannot consider representations over the telephone.
- Representations regarding Unpaid Fare Notices and Failure to Purchase Notices must be made within 21 days of issue.
- Representations regarding a Fixed Penalty Notice must be made within 14 days of the date of our letter making the offer of a Fixed Penalty Notice. They must be made in writing but can be sent by post or email. Please make sure that you include your details and the reference number from the notice.
Post: DRPU, Arriva Rail North Limited, FREEPOST NEA 3188, Bradford BD1 1BR
- Representations regarding a Penalty Parking Notice must be made within 14 days of the date of the notice. They must be made in writing but can be sent by post or email. Please make sure that you include your details and the reference number from the notice.
Post: DRPU, Arriva Rail North Limited, FREEPOST NEA 3188, Bradford BD1 1BR.
To make a payment
- Automated payment number for Failure to Purchase (FTP) and Unpaid Fares Notice (UFN): 0844 409 2717
- Internet: www.northernrailway.co.uk/paymynotice
- Payment of parking notice: 0844 848 2571
- Internet for penalty parking notices: www.paynr.co.uk
Q. Why am I being taken to court?
A. Because it is alleged that you have committed the offence described on the summons and you have previously declined our offer to deal with the case without it having to go court or you have ignored correspondence from us about the matter.
Q. Do I have to attend court?
A. It depends. You can come to court to plead guilty but if you would prefer to plead guilty by post you can complete the form provided with the summons and return it to the court along with the form that asks for details of your financial circumstances.
If you are pleading not guilty you can fill in the form with the summons or attend. If you do not fill in the form or attend your view on things like the date of the trial will not be known. If you do not attend court for the trial itself the case may proceed without you and so the court will not hear your evidence.
Q. If I have a trial will I be able to challenge Northern's witnesses?
A. Yes. You will be able to put your questions to all of the witnesses.
Q. Can I just pay Northern's costs and have the case withdrawn?
A. No. The court has issued the summons and you should respond to the summons.
Q. If I attend court will I be able to get 'legal aid' for a lawyer to represent me?
A. Please contact the court for information about this.
Q. If I plead guilty or if I am convicted after a trial will I get a criminal record?
A. If you are convicted of an offence or if you plead guilty you may get a criminal record. As with most convictions it will eventually become 'spent'. How long it takes to become spent will depend on the nature of the sentence that is imposed by the court.
Q. “Why did I get fined at the barrier when I got off the train?”
A. Northern does not issue any fines instantaneously. Typically an Unpaid Fares Notice or a Failure to Purchase Notice will be issued granting the customer 21 days to remedy the payment of the fare only. In some instances an incident report will be created and further information will be requested before a final decision is made as to the outcome.
Q. “They won’t prosecute for a matter as small as my fare will they?”
A. It is estimated that fare evasion costs the rail industry over £200 million a year. A large number of the cases prosecuted by the DRPU involve relatively small amounts of money. This reflects the fares charged for travel on the network operated by Northern. However, these small amounts add up to a large sum and comprise the revenue that Northern is committed to protect. Because of this the DRPU will not regard a case as failing the public interest test just because the sum in dispute is relatively small.
Q. “Isn’t this a civil matter? I shouldn’t take too much notice!”
A. No, these are not civil matters. Northern prosecutes under the provisions of the Regulation of Railways Act 1889 and the Railway Byelaws made pursuant to the Transport Act 2000, these can be found at www.legislation.gov.uk/ukpga/Vict/52-53/57/contents and www.gov.uk/government/publications/railway-byelaws
Q. “Is it an offence to board a train without having first bought a ticket? I didn’t realise”
A. Yes, where there is an opportunity to do so, a ticket must be purchased prior to travel.
Railway Byelaw 18(1). This is known as an offence of strict liability, i.e. there is no need to prove intention beyond the act itself.
Q. “There’s not sufficient machines to buy tickets, they can’t prosecute can they?”
A. Northern is committed to improving the customer experience and is investing heavily in its future retailing strategy. Each case will turn on its own merits, however it is important to note that frustration or a difference of opinion may not amount to a defence where evidence of an offence exists.
Last updated: 22/05/2018
Arriva Rail North Ltd (”We”) are committed to protecting and respecting your privacy.
This policy (together with our Website Terms and Conditions and Conditions of Travel) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.northernrailway.co.uk/paymynotice or providing your information in the circumstances described below, you are accepting and consenting to the practices described in this policy.
For the purpose of the Data Protection Act 1998 (the “Act”), the data controller is Arriva Rail North Ltd and the data processors are PCI Telecoms Ltd, Raspberry Software Solutions Ltd, Carlisle Support Services Ltd and STM Security Group (UK) Ltd.
Individuals are advised that when using the “Website” those pages with a web address prefixed by www.northernrailway.co.uk these pages are managed by Northern as the data controller, (a company registered in England and Wales with registration number 04337712 and registered to 1 Admiral Way, Doxford International Business Park, Sunderland SR3 3XP).
Individuals who pay notices from Northern are advised that when using the “Pay My Notice” transactional pages prefixed by https://www.pcitelecom.uk/northernrailway/ - these pages are managed by PCI Telecoms Ltd as Northern’s data processor and processor of payments (a company registered in England and Wales with a registration number of 10310998 and registered to 35 Croft Road, Thame, Oxfordshire, OX9 3JF).
Individuals who provide personal information to Northern during fare dispute or enforcement action are advised that the electronic application used is managed by Raspberry Software Solutions Ltd as Northern’s data processor (a company registered in England and Wales with a registration number of 07979037 and registered to 9 Deben Mill Business Centre, Old Maltings Approach, Melton, Woodbridge, Suffolk, IP12 1BL).
Individuals who provide personal information to Northern during fare disputes or enforcement action are advised that personnel inputting this data are managed by either Carlisle Support Services as Northern’s data processor (a company registered in England and Wales with a registration number of 02654100 and registered to 800 The Boulevard, Capability Green, Luton, LU1 3BA), or STM Security Group (UK) Ltd (a company registered in England and Wales with a registration number of 05466873 and registered to Argyle House, 3rd Floor Northside, Joel Street, Northwood Hills, Middlesex, HA6 1NW).
References to “Northern”, “Northern Railway” “we” “us” or “our” and they can also refer to our data processor PCI telecoms Ltd who process payments and information on our behalf, Raspberry Software Solutions Ltd who manage the electronic application, Carlisle Support Services and STM Security Group (UK) Ltd who manage Loss Prevention Officers and Travel Safe Officers.
1. What personal data do we collect?
- Information provided by you. You may give us information about you by filling in forms on our site https://www.pcitelecom.uk/northernrailway/or by corresponding with us by phone, e-mail or otherwise. This includes information when you provide details to Authorised Officers. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, personal description and photograph, geographical location.
- Information we collect about you. With regard to each of your visits to our sites we may automatically collect the following information:
- Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform
- Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our sites (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
- Information we receive from other sources. We may receive information about you if you use any of the other websites we operate or the other services we provide. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.
- Sensitive personal data. We will not intentionally or systematically seek to collect, store or otherwise use information about you classed as ‘special categories of data' or 'sensitive data' (for example, information relating to any trade union membership, ethnic origin or health).
3. How do we use your personal data and what is the legal basis for such processing?
The collection of the personal data described above is usually mandatory and, if such personal data is not provided, we will not be able to provide the information, products and services to you. Where the collection of any personal data is not mandatory, we will inform you of this prior to collection, as well as the consequences of failing to provide the relevant personal data.
Our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it.
However, we will normally process your personal information only:
- where we have your consent to do so;
- where the processing is necessary to perform our contract with you; or
- where the processing is in our legitimate interests or those of a third party and such interests are not overridden by your data protection interests or fundamental rights and freedoms; and
- where we have a legal obligation to process your personal information.
Information provided by you. We use your personal information as follows:
Purpose of Processing
|Legal Basis for Processing|
|Processing personal information in regards to a fare dispute||Compliance with Legal Obligation|
|Receiving payment in regards to a fare dispute||Compliance with Legal Obligation|
|Processing personal information in regards to Anti-social behaviour dispute||Compliance with Legal Obligation|
|Processing personal information in regards to a parking dispute||Compliance with Legal Obligation|
|Receiving payment in regards to a parking dispute||Compliance with Legal Obligation|
Information we collect about you. We use your personal information as follows:
|Purpose of Processing||Legal Basis for Processing|
|Confirmation of details provided in the event of a fare dispute||Compliance with Legal Obligation|
|Confirmation of details provided in the event of an anti-social behaviour dispute||Compliance with Legal Obligation|
|Confirmation of details provided in the event of a parking dispute||Compliance with Legal Obligation|
|Confirmation of details provided by the DVLA in the event of non-payment of a penalty parking notice.||Compliance with Legal Obligation|
Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).
If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us using the contact details provided under the “Questions about this Privacy Notice” heading below.
4. Sharing Your Information
We may disclose your personal data to the following categories of recipient for the purposes described in this Privacy Notice:
· PCI Telecoms Ltd , payment of notices
· Raspberry Software Solutions Ltd, processing fare disputes
· Carlisle Support Services Ltd, processing fare disputes
· STM Security Group (UK) Ltd, processing anti-social behaviour disputes
We may also disclose your personal data to any competent law enforcement body, regulator, government agency or other third party where we believe disclosure is necessary (i) as a matter of applicable law or regulation; (ii) to exercise, establish or defend or legal rights; or (iii) to protect your vital interests or those of any other person;
We may also transfer your personal data to a buyer or potential buyer (and its agents and advisers) in connection with any reorganisation, restructuring, merger or sale, or other transferring of assets provided that we inform any receiving party it must use your personal information only for the purposes disclosed in this Privacy Notice.
We operate the Northern franchise under arrangements with the Secretary of State for Transport and the franchise operations may pass to a successor operator. We may disclose your personal data to the relevant franchising authority and/or any successor operator and any successor operator must use your personal information only for the purposes disclosed in this Privacy Notice.
Finally, we may disclose your data to any other person to whom you request us to make disclosure or if you consent to such disclosure.
5. Data Retention
We will not retain your personal data for longer than is necessary to fulfil the purposes for which we collected that personal information, unless the law permits or requires that we retain it for longer.
The table below explains in more detail how long Northern will store different types of customer information for:
|Failure to Purchase Notices, Unpaid Fare Notices, Penalty Fare Notice, Penalty Parking Notices and reports for possible prosecution||For the duration of the processing of the Personal Data and up to 6 years thereafter|
|Name and address checking enquiries||Two (2) years|
|Passenger details (e.g., name, address of customer etc)
(i) Prospective passengers
(ii) Current passengers
(iii) Lapsed passengers
(ii)For the duration of the passenger's registration with the Customer and then for the period specified for lapsed passengers
(iii)For a period of 6 years following the end of the year in which the passenger last purchased the Customer's services
|Passenger data||For the duration of the passenger's registration with the Customer and then for a period of 6 years following the end of the year in which the passenger last purchased the Customer's services|
|Passenger consents to Customer terms and conditions||For the duration of the processing of the Personal Data and up to 6 years thereafter|
|Passenger service enquiries||3 years|
|Statistical reports/marketing data||Six (6) years|
|Register of complaints||Review after 10 years|
|Correspondence and papers including emails||Review after 6 years (or 10 years if the documents relate to a complaint or investigation)|
6. Information Security
We apply appropriate administrative, technical and organisational security measures to protect your personal data that is under our control from unauthorised access, collection, use, disclosure, copying, modification or disposal. All information you provide to us is stored on secure servers. We are part of the Arriva plc Group, which trains its employees regarding our data privacy policies and procedures and permit authorised employees to access personal data on a need to know basis, as required for their role. We also take steps to ensure that any service provider that we engage to process personal data on our behalf takes appropriate technical and organisational measures to safeguard such personal data.
7. Updates to this Privacy Notice
We may update this Privacy Notice from time to time in response to changing legal, technical or business developments. When we update our Privacy Notice, we will take appropriate measures to inform you, consistent with the significance of the changes we make. We will obtain your consent to any material Privacy Notice changes if and where this is required by applicable data protection laws.
You can see when this Privacy Notice was last updated by checking the “last updated” date displayed at the top of this Privacy Notice.
8. Your Data Protection Rights
You have the following data protection rights:
- If you wish to access, correct, update or request deletion of your personal information, you can do so at any time by contacting us at any time at Arriva Rail North Limited Customer Experience Centre
Address : FREEPOST Northern Railway
Phone: 0800 2006060
- In addition, you can object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information. Again, you can exercise these rights by contacting us Arriva Rail North Limited Customer Experience Centre
Address : FREEPOST Northern Railway
Phone: 0800 2006060
- If we have collected and processed your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.
9. Questions about this Privacy Notice
Arriva Rail North Ltd
1 Admiral Way
Doxford International Business Park
You have the right to complain to a data protection authority about our collection and use of your personal information. If you are based in the European Economic Area, please contact your local data protection authority. (Contact details for data protection authorities in the European Economic Area, Switzerland and certain non-European countries are available on the EU Commission's website via the following link): http://ec.europa.eu/justice/data-protection/article-29/structure/data-protection-authorities/index_en.htm)
The controller of your personal data is Northern.