Legal

Website and Wi-Fi policies

Each link below will take you to a page featuring the policy, except for the Website accessibility statement, which will take you to a PDF document.

Northern website terms of use

Privacy policy

Cookies policy

Booking service terms and conditions

Conditions of travel

Wi-Fi terms and conditions

Wi-Fi privacy policy

Website accessibility statement (PDF)

Accessibility, equality, gender and ethnicity policies

Selecting the links below will either take you to a page featuring the policy or direct you to a PDF of the policy. Policies directed to a PDF are noted.

Accessible travel policy

Gender and ethnicity pay gap report (PDF)

Equality statement (PDF)

Business policies

Each link below will take you to a PDF of the named policy.

Revenue protection policy (PDF)

Customer information pledges (PDF - on external website)

Complaints procedure (PDF)

Customer Report 2024 (PDF)

Mobile app refund form (PDF)

Social media policy (PDF)

Strategic airport plan (PDF)

Tax strategy document (PDF)

Purchase order terms & conditions (PDF)

Complaints handling review and continuous improvement report (PDF)