You may view our Legal and Policy documents online. For any additional documentation, please contact the Northern team.
View Arriva Rail North Ltd. Revenue Protection Policy. (34kb, pdf).
ATOC Approved Code of Practice – Passenger Information During Disruption. (956kb, pdf).
Passenger Information During Disruption - Northern Delivery Plan. (3mb, pdf).
View Complaint Procedure Document. (116kb, pdf).
View Customer Promise. (531kb, pdf).
View Customer Report - 2019 (1.6mb, pdf).
View Disabled Peoples' Protection Policy. (488kb, pdf).
View How to Make a Complaint document. (69kb, pdf).
View Northern Refund Form (Mobile App). (34kb, pdf).
View Social Media Policy. (29kb, pdf).
View Website Accessibility Document. (24kb, pdf).
Strategic Airport Plan. (6.6mb, pdf).