You may view our Legal and Policy documents online. For any additional documentation, please contact the Northern team.
View Arriva Rail North Ltd. Revenue Protection Policy. (34kb, pdf).
ATOC Approved Code of Practice – Passenger Information During Disruption. (956kb, pdf).
View Complaint Procedure Document. (116kb, pdf).
View Cookies Policy. (30kb, pdf).
View Customer Promise. (531kb, pdf).
View Customer Report - April 2016. (316kb, pdf).
View Disabled Peoples' Protection Policy. (130kb, pdf).
View How to Make a Complaint document. (69kb, pdf).
View Northern Refund Form (Mobile App). (34kb, pdf).
View Social Media Policy. (29kb, pdf).
View Website Accessibility Document. (24kb, pdf).
View PIDD Local Delivery Plan - January 2017. (1.6mb, pdf).