How we're performing
We know arriving at your destination on time is one of the most important things when travelling by train at Northern, we do everything we can to keep trains running on time. Unfortunately, delays do happen many of which are out of our control.
To ensure we remain transparent as a train operating company, we publish our performance figures for each railway period so you can see how we're performing.
Recent performance
Recently, our performance and reliability have not been up to scratch and for that we are sorry.
We are very actively managing higher levels of staff sickness, and on Sundays, which rely on crews volunteering to work additional hours, we have seen a reduction in train crew making themselves available on parts of the network. In addition, the ongoing industrial relations issues have their own impact.
We are working hard with our colleagues and other train operators to improve service reliability.
To help understand the complexity of our network, visit the keeping Northern moving page.
Trust the train
Dive into the details of performance along key routes connecting Leeds, Bradford, Skipton, Ilkley, and Carlisle and see how we’re committed to keeping you on track.
Learn more about these routesLatest performance data
Northern services operated
| Services in the timetable | Services removed from the plan by Northern (Mon – Sat) | Services removed from the plan by Northern (Sunday only) | Services removed from the plan by Northern (Total) | Services planned | Services operated on the day |
| 62627 | 0 | 0 | 0 | 62627 | 58602 |
‘Services removed from the plan’ (also known in the industry as P-coding) are short notice planned changes to a timetable that can be made up to 10 pm the day before departure. They do not include services removed due to engineering works or long term disruption.
Northern network performance
Unfortunately, things don't always go to plan. The following incidents caused significant delay and cancellations:
The above incidents had a combined impact of 181 cancellations and 8,562 minutes delay which resulted in disruption to 703 Northern services.
Short Formed - Services run with less than the planned capacity
All cancellations - Services subject to cancellation (full/part)
On Time - Percentage of Recorded Station Stops called at on time or early
Time to 3 - Percentage of Recorded Station Stops called at within 3 minutes of the planned time
Time to 15 - Percentage of Recorded Station Stops called at within 15 minutes of the planned time
30-59 - Services arriving at the planned destination between 30 minutes and 59 minutes late
60-119 - Services arriving at the planned destination between 60 minutes and 119 minutes late
120+ - Services arriving at the planned destination more than 119 minutes late
You can review how your station is performing using the link below.
Customer Promise P2611
Customer Promise P2611
Download Customer Promise P2611.pdf
file size 217.43kb
On Time Graph P2611
On Time Graph P2611
Download 2611 On Time Graph.pdf
file size 4.55kb
Customer Report April 2025
P7 to P13.
Download Customer Report April 2025.pdf
file size 474.36kb
Operations Performance
| Measure | What It Means | Target | Latest | Moving Annual Average (MAA) | Monthly Trend |
|---|---|---|---|---|---|
| Time to 3 | The percentage of our trains that arrived within three minutes of their scheduled time (regardless of the cause of the delay). | XX% | YY% | ▲ / ▼ / ▬ | |
| All stations cancellations | The percentage of our trains that were cancelled (regardless of the cause of the cancellation). | XX% | YY% | ▲ / ▼ / ▬ | |
| TOC‑on‑self delay minutes | The total delay minutes attributed to Northern. | XX | YY | ▲ / ▼ / ▬ | |
| TOC‑on‑self cancellations | The percentage of all train cancellations attributed to Northern. | XX% | YY% | ▲ / ▼ / ▬ | |
| Short Formations | The percentage of our trains which ran with fewer carriages than planned. | XX% | YY% | ▲ / ▼ / ▬ |
Customer Experience
| Measure | What It Means | Target | Latest | Moving Annual Average (MAA) | Monthly Trend |
|---|---|---|---|---|---|
| CSAT | Customer satisfaction score - measured by | XX% | — | ▲ / ▼ / ▬ | |
| Service Quality | Independent assessment of service quality. | XX | — | ▲ / ▼ / ▬ | |
| Customer Complaints | The total number of complaints received by us. | This data is available on the ORR website | |||
| Ticket Office Opening | How we adhered to our published ticket office opening hours. | XX% | — | ▲ / ▼ / ▬ | |
| Ticketless Travel | The rate of customers travelling without a ticket across our network. | XX% | — | ▲ / ▼ / ▬ | |
Accessibility (Passenger Assist)
| Measure | What It Means | Target | Latest | Monthly Trend |
|---|---|---|---|---|
| Met by Staff | The percentage of customers who booked assitance which were met by our staff. | XX% | ▲ / ▼ / ▬ | |
| Assistance Received | The percentage of customers who booked assistance which received all of the booked assistance. | XX% | ▲ / ▼ / ▬ | |
| Satisfaction | Customer's satisfaction with the assistance they received. | XX% | ▲ / ▼ / ▬ |
Environment
| Measure | What It Means | Target | Latest | Monthly Trend |
|---|---|---|---|---|
| Traction Energy Emissions | The CO₂ emissions from traction (e.g., gCO₂e per train‑km) | XX | ▲ / ▼ / ▬ | |
| Non‑Traction Energy Consumption | How much energy we used outside of traction e.g. at depots and stations. | XX | ▲ / ▼ / ▬ | |
| Circular Economy | Our performance in reducing waste, increasing recycling rates and diverting waste from landfill. | XX% | ▲ / ▼ / ▬ | |
| Water Consumption | Our total water consumption. | XX | ▲ / ▼ / ▬ | |
| Diesel per vehicle‑km | How much diesel we have used per vehicle‑km. | XX | ▲ / ▼ / ▬ |
Northern App
Streamline your journey and get tickets straight to your phone. Making your journey contact-free.
Northern App
Streamline your journey and get tickets straight to your phone. Making your journey contact-free.