Book Assistance
Our Passenger Assistance team are on hand to help plan your journey, book assistance or answer any queries you may have.
Visit our help site for more information.
You can also book travel assistance online or via the passenger assistance app.
If relevant, read our customer guide on mobility scooters.
Information about our Accessible Travel Policy can be found below.
Northern Accessible Travel Policy 2023
Northern Accessible Travel Policy 2023
Download Accessible Travel Policy - Northern.pdf
file size 683.11kb
Making Rail Accessible Easy Read
Easy read PDF detailing how Northern is making rail accessible.
Download Making Rail Accessible Easy Read.pdf
file size 9mb
What do you when you arrive at a station
Assistance is always available from our stations, whether that is delivered by the conductor on the train, or staff at the station. If you have booked assistance and arrive at a staffed station, please make a member of staff at the ticket office aware that you have arrived. If you have booked assistance and the station is unstaffed, please wait on the platform and the conductor will assist you onto the train. Assistance is also available for customers who do not wish to book in advance, please speak to the station staff or conductor and they would be happy to help.
Station maps
You can find out more about all of our stations thanks to our dedicated station pages.
You can also visit many of our stations virtually before you travel thanks to our 3D interactive maps which are on each station page.
Carers
If the person you care for has a Disabled Persons Railcard you will be able to get 1/3rd off your ticket too.
Strike action
Keep up to date with any strike or industrial action which may impact your journey.
Our trains
View our dedicated train types page to learn about our different train types and their accessibility.
Accessibility Hub
Join us on the journey to a more accessible North. We believe train travel should be easier for everyone. That’s why we’re making some big improvements, working hard to make our stations, trains and communities more accessible based on your valuable ...
Visit our hub for more informationNorthern App
Streamline your journey and get tickets straight to your phone. Making your journey contact-free.
Northern App
Streamline your journey and get tickets straight to your phone. Making your journey contact-free.