Skip to main content
Customer Information -
Cancellations expected in the North West - Sunday 28 July
Check before you travel
Buy tickets
Looking for something?

Book Assistance

Our Passenger Assistance team  are on hand to help plan your journey, book assistance or answer any queries you may have. 

Visit our help site for more information.  

You can also book travel assistance online or via the passenger assistance app

If relevant, read our customer guide on mobility scooters

Information about our Accessible Travel Policy can be found below. 

Northern Accessible Travel Policy 2024

PDF document detailing Northern Accessibility Travel information.

Making Rail Accessible Easy Read

Easy read PDF detailing how Northern is making rail accessible.

What do you when you arrive at a station

Assistance is always available from our stations, whether that is delivered by the conductor on the train, or staff at the station.  If you have booked assistance and arrive at a staffed station, please make a member of staff at the ticket office aware that you have arrived. If you have booked assistance and the station is unstaffed, please wait on the platform and the conductor will assist you onto the train. Assistance is also available for customers who do not wish to book in advance, please speak to the station staff or conductor and they would be happy to help.

Station maps

You can find out more about all of our stations thanks to our dedicated station pages.

You can also visit many of our stations virtually before you travel thanks to our 3D interactive maps which are on each station page.

Carers

 If the person you care for has a Disabled Persons Railcard you will be able to get 1/3rd off your ticket too. 

Planning your journey and timetables

Plan your journey using our planning tool or view our timetables.

Alternative formats such as audio and large print versions of timetables or our Accessible Travel Policy are available on request. You can do this by calling our Customer Experience Centre by phone or Text Relay, and on our website, free of charge. We aim to provide this to you within seven working days. 

Strike action

Keep up to date with any strike or industrial action which may impact your journey.

Our trains 

View our dedicated train types page to learn about our different train types and their accessibility. 

A wheelchair user and a person wearing a sunflower lanyard next to the word "A better way to go for everybody". On a yellow background.

Accessibility Hub

Join us on the journey to a more accessible North. We believe train travel should be easier for everyone. That’s why we’re making some big improvements, working hard to make our stations, trains and communities more accessible based on your valuable ...

Visit our hub for more information

Northern App

Streamline your journey and get tickets straight to your phone. Making your journey contact-free.

Northern App

Streamline your journey and get tickets straight to your phone. Making your journey contact-free.