Trains from Lancaster
to Reading
Book your tickets
Lancaster facilities
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Ticket office
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Ticket Office
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Prepurchase Collection
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Ticket Machine
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Smartcard Issued
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Smartcard TopupTicket Office: Yes
Ticket Machine: Yes -
Smartcard Validator
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Penalty FaresPenalty fares apply for VT
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Facilities
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Car Park
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Seated Area
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Waiting Room
Yes, located platform 4/5 and platform 3
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Trolleys
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Station Buffet
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Toilets
The accessible toilets are located on Platforms 3 and 4; these toilets are operated by a RADAR key.
Toilets are open while the station is open.
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Accessible toilets
The accessible toilets are located on Platforms 3 and 4; these toilets are operated by a RADAR key.
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Baby Change
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Telephones
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Wi Fi
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Atm Machine
Located on concourse Located by the ticket office
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Shops
News agent
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Rail replacement locations
Pick Up / Drop Off at the bus stop outside the station rear entrance adjacent to platform 3.
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CCTV
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Toilets
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Available
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Location
The accessible toilets are located on Platforms 3 and 4; these toilets are operated by a RADAR key.
Toilets are open while the station is open.
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Accessible toilets
The accessible toilets are located on Platforms 3 and 4; these toilets are operated by a RADAR key.
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Staffing and customer services
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Staffing LevelFull time
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Lost property
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Contact Detailshttps://www.nationalrail.co.uk/
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Available
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Operator Name
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Information Available From StaffYes - from help point
Yes - from information point
Yes - from ticket office -
Passenger Information SystemsDeparture Screens
Arrival Screens
Announcements -
Customer Help Points
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Ticket gates
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Parking
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Contact Details
For information on how to get to the car park, plus work out the cost of your stay visit the Avanti West Coast website.
Different rates apply to non rail users, please speak to a member of staff.
Url: https://www.nationalrail.co.uk/LA1 5NW -
Operator NameAvanti West Coast
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NameStation Car Park
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Spaces165
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ChargesDaily: £12.50
Monthly: £166.00
Three Monthly: £374.00
Annual: £1,200.00
Saturday: £4.50
Sunday: £4.50
Note:For information on how to get to the car park, plus work out the cost of your stay visit the Avanti West Coast Website.
Different rates apply to non rail users, please speak to a member of staff.
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Number Accessible Spaces6
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Accessible Car Park Equipment
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Cctv
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Bicycle Facilities
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Spaces188
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ShelteredYes
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Cctv
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Location
Platform 1 (south end)120 Stands
Platform 3 (middle) 16
Platform 4 (North End), 12 Stands
Platform 5, 40 Stands
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Annotation
120 stands by platform 1 (120 spaces) 8 hoops on platfrom 3 (2 x cycles per hoop = 16 spaces) 6 hoops on platform 4 (2 x cycles per hoop = 12 spaces) 20 hoops on platform 5 (2 x cycles per hoop = 40 spaces)
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TypeStands
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Accessibility
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Helpline
08000 158 123 (08000 158 124 Textphone)
https://www.nationalrail.co.uk/ -
Staff Help Available
Passenger Assist meeting point is the ticket office. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.
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Staff help available opening hoursMon-Sat 04:50 to 23:30
Sun 08:00 to 22:45 -
Induction Loop
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Accessible Ticket Machines
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Height Adjusted Ticket Office Counter
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Ramp For Train Access
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Accessible Taxis
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Accessible toilets
The accessible toilets are located on Platforms 3 and 4; these toilets are operated by a RADAR key.
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Step Free Access
Category A - This station has step-free access to all platforms
Lifts to All Platforms, accessible via taking the right hand entrance to the over bridge from the ticket office.
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Ticket Gates
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Impaired Mobility Set Down
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Wheelchairs Available
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Reading facilities
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Ticket office
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Ticket Office
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Prepurchase Collection
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Ticket Machine
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Smartcard Issued
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Smartcard Topup
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Smartcard Validator
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Penalty FaresPenalty fares apply for GW
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Facilities
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Car Park
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Seated Area
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Trolleys
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Station Buffet
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Toilets
Toilets are located on Station Platforms and in The Brunel Arcade building
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Accessible toilets
Radar Key available from station staff. If you wish to buy a 'National Key Scheme' key, [RADAR]. Their address is 12 City Forum, 250 City Road, London EC1V 8AF, tel: 020 7250 8181, minicom: 020 7250 4119, fax: 020 7250 0212, email: [email protected], website: https://crm.disabilityrightsuk.org/
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Baby Change
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Telephones
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Wi Fi
Free Wi-Fi is available to passengers around the Station.
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Post Box
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Atm Machine
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Shops
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Rail replacement locations
At the North side of the station
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CCTV
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Toilets
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Available
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Location
Toilets are located on Station Platforms and in The Brunel Arcade building
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Accessible toilets
Radar Key available from station staff. If you wish to buy a 'National Key Scheme' key, [RADAR]. Their address is 12 City Forum, 250 City Road, London EC1V 8AF, tel: 020 7250 8181, minicom: 020 7250 4119, fax: 020 7250 0212, email: [email protected], website: https://crm.disabilityrightsuk.org/
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Wifi
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Annotation
Free Wi-Fi is available to passengers around the Station.
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Available
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Staffing and customer services
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Staffing LevelFull time
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Lost property
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Contact Details
Url: https://www.nationalrail.co.uk/03457 000 125 -
Available
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Information Available From StaffYes - from help point
Yes - from information point
Yes - from ticket office -
Customer Help Points
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Ticket gates
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Parking
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Car Park 1
Notes
Number Accessible Spaces: 0
Accessible Car Park Equipment: No
Cctv: NoWebsite
https://www.nationalrail.co.uk/ -
Car Park 2
Notes
Operator Name: A P C O A Parking ( U K) Limited
Name: Multi Storey Car Park
Spaces: 1387
Number Accessible Spaces: 14
Accessible Car Park Equipment: Yes
Accessible Car Park Equipment Note:Accessible ticket machine is available at the car park. step free access from the car park to the station via a lift.
Cctv: NoWebsite
http://www.apcoa.co.ukOpening Times
Mon-Sun 24hCharges
Daily: £23.70
Weekly: £118.50
Monthly: £215.00
Three Monthly: £565.50
Annual: £1,805.50
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Bicycle Facilities
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Spaces344
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ShelteredYes
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Cctv
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Location
Front of station, underground short stay car park and long stay car park.
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Annotation
Cycles can be carried free of charge,restrictions apply and you need to make a reservation up to two hours before the train leaves the station it is starting from. Please see our Cycling by train leaflet.
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TypeStands
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Accessibility
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Helpline
If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator.
https://www.nationalrail.co.uk/ -
Staff Help Available
Staff assistance is available; please request assistance from any member of staff if you have not booked assistance in advance.
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Staff help available opening hoursMon-Sun 24h
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Induction Loop
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Accessible Ticket Machines
Accessible ticket machines are located at the station entrance by the ticket office and at the car park.
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Height Adjusted Ticket Office Counter
Low-level accessible counter are located at the ticket office. All counters have hearing loop fitted.
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Ramp For Train Access
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Accessible Taxis
Accessible taxis are available at the station entrance. please request staff assistance if you need to.
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Accessible Public Telephones
Accessible low-level Pay Phone is available at the station main concourse. Please request staff assistance if you need to.
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Accessible toilets
Radar Key available from station staff. If you wish to buy a 'National Key Scheme' key, [RADAR]. Their address is 12 City Forum, 250 City Road, London EC1V 8AF, tel: 020 7250 8181, minicom: 020 7250 4119, fax: 020 7250 0212, email: [email protected], website: https://crm.disabilityrightsuk.org/
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Step Free Access
platforms can be reached via lift and bridge, ticket office is step free.
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Ticket Gates
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Impaired Mobility Set Down
Set- Down / Pick up Points are available at the station entrance by the Rail air link lounge. Assisted travel meeting point - Customer Help desk main concourse. Please notify a member of staff.
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Wheelchairs Available
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