Trains from Chester Train Station
to Loughborough
Book your tickets
Chester Train Station facilities
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Ticket office
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Ticket Office
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Prepurchase CollectionTicket Office: Yes
Ticket Machine: Yes -
Ticket Machine
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Smartcard Issued
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Smartcard Validator
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Penalty FaresPenalty fares apply for AW
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Facilities
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Car Park
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Seated Area
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Trolleys
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Station Buffet
Coffee shop.
Buffet.
Public House/Bar.
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Toilets
The toilets are located on Main Concourse and on Platform 7a. The National key toilets are located on the Main Concourse and on Platform 7a; these toilets are operated by a radar key.
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Accessible toilets
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Baby Change
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Telephones
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Wi Fi
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Post Box
Located on the platform(s).
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Atm Machine
Located on the concourse.
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Shops
News agent
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Rail replacement locations
The rail replacement bus stop is the local bus stop near the station.
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CCTV
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Toilets
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Available
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Location
The toilets are located on Main Concourse and on Platform 7a. The National key toilets are located on the Main Concourse and on Platform 7a; these toilets are operated by a radar key.
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Accessible toilets
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Staffing and customer services
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Staffing LevelFull time
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Lost property
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Contact Details
Url: https://www.nationalrail.co.uk/03333 211 202 -
Available
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Operator Name
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Information Available From StaffYes - from information point
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Passenger Information SystemsDeparture Screens
Arrival Screens
Announcements -
Customer Help Points
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Ticket gates
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Parking
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Car Park 1
Notes
Operator Name: A P C O A
Name: Chester East
Spaces: 113
Number Accessible Spaces: 6
Accessible Car Park Equipment: Yes
Cctv: YesWebsite
https://www.apcoa.co.uk/tfwrOpening Times
Mon-Sun 24h -
Car Park 2
Notes
Operator Name: A P C O A
Name: Chester West
Spaces: 123
Number Accessible Spaces: 6
Accessible Car Park Equipment: Yes
Accessible Car Park Equipment Note:This car park is accredited with a Disabled Parking Award run by D M U K. Visit https://www.disabledmotoring.org for further information.
Cctv: NoWebsite
https://www.apcoa.co.uk/tfwrOpening Times
Mon-Sun 24h
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Bicycle Facilities
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Spaces76
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ShelteredYes
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Cctv
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Location
Two tier rack cycle parking spaces provide for up to 76 bicycles to be parked.
To access them if you enter from City Road onto the station concourse, you need to turn right and continue along the side of the main station building, pass the current ticket office. and you will see the cycle parking in front of you, adjacent to the British Transport Police offices If entering the station from the direction of the Carriage Shed direction, will pass the cycle parking on route.
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TypeStands
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Accessibility
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Helpline
03333 211202
https://www.nationalrail.co.uk/ -
Helpline opening hoursMon-Sun 08:00 to 20:00
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Staff Help Available
The meeting point for customers who have booked assistance or wish to request assistance is the Customer Services Office in the main concourse.
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Staff help available opening hoursMon-Sun 03:00 to 01:00
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Induction Loop
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Accessible Ticket Machines
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Height Adjusted Ticket Office Counter
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Ramp For Train Access
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Accessible Taxis
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Accessible toilets
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Step Free Access
Category A.
Step free access is available to all platforms via lifts.
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Ticket Gates
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Impaired Mobility Set Down
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Wheelchairs Available
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Loughborough facilities
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Ticket office
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Ticket Office
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Prepurchase Collection
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Ticket Machine
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Smartcard Issued
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Smartcard TopupTicket Office: Yes
Ticket Machine: Yes -
Smartcard Validator
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Smartcard Comments
Collect and top your Smartcard at this location
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Penalty FaresPenalty fares apply for EM
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Facilities
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Car Park
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Seated Area
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Waiting Room
There is a heated waiting room, along with sheltered platform waiting areas with accessible seating.
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Station Buffet
Cafe (no seating available) and vending machine.
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Toilets
The toilets are located on Platform 1. The National key toilets are located on Platform 1; these toilets are operated by a radar key.
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Accessible toilets
The National key toilets are located on Platform 1; these toilets are operated by a radar key.
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Baby Change
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Telephones
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Wi Fi
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Post Box
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Shops
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Rail replacement locations
Outside the front of the station.
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CCTV
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Toilets
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Available
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Location
The toilets are located on Platform 1. The National key toilets are located on Platform 1; these toilets are operated by a radar key.
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Accessible toilets
The National key toilets are located on Platform 1; these toilets are operated by a radar key.
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Staffing and customer services
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Staffing LevelFull time
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Lost property
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Contact Details
Url: https://www.nationalrail.co.uk/03457 125678 -
Available
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Operator NameEast Midlands Railway lost property office is located at Nottingham. We will try to contact the owner if they can be identified, the item will be kept for 3 months (unless it is perishable) and a record is kept.
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Information Available From StaffYes - from help point
Yes - from information point
Yes - from ticket office -
Information Services Open
Weekdays (Mon - Fri) 05:00 - 01:45 Saturday 05:30 - 00:30 Sunday 07:30 - 01:00
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Passenger Information SystemsDeparture Screens
Announcements -
Customer Help Points
none
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Ticket gates
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Parking
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Contact Details
£2.00 Evening car park fare is available from 1800 until 0230.
Electric vehicle charging points are available for use within the barriered section of the station car park. This service is a chargeable service managed by E.ON Drive. The facility will require users provide their own charging cable.
Url: https://www.nationalrail.co.uk/ -
Operator NameEast Midlands Railway
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NameStation Car Park
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Spaces256
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ChargesDaily: £12.00
Weekly: £36.00
Monthly: £120.00
Three Monthly: £324.00
Six Monthly: £0.00
Annual: £1,200.00
Saturday: £5.00
Sunday: £5.00
Note:£2.00 Evening car park fare is available from 1800 until 0230.
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Number Accessible Spaces12
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Accessible Car Park Equipment
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Accessible Car Park Equipment Note
This station has Secure Stations Accreditation.
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Cctv
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Bicycle Facilities
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Spaces130
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ShelteredYes
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Cctv
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Location
Station front, behind the bus shelters.
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Annotation
Cycle hub open 24 hours.
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TypeCompounds
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Accessibility
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Helpline
08000 11 33 23
https://www.nationalrail.co.uk/ -
Staff Help Available
0515 - 0130 Monday - Friday0515 - 0000 Saturday0715 - 0100 Sunday
Please note that the station will be unstaffed outside the advertised opening hours below. All platforms will still be accessible via the stairs when unstaffed, however, if you require step-free access to platforms 2 or 3 during unstaffed hours please call 03457 125 678 so that alternative travel arrangements can be made for you.
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Staff help available opening hoursMon-Fri 05:00 to 01:45
Sat 05:00 to 00:00
Sun 07:00 to 01:00 -
Induction Loop
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Accessible Ticket Machines
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Ramp For Train Access
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Accessible Taxis
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Accessible Public Telephones
none
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Accessible toilets
The National key toilets are located on Platform 1; these toilets are operated by a radar key.
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Step Free Access
This is a Category A access station. There is a lift and ramps to all platforms.
This station has tactile paving at the edge of each platform, as well as in the car park near crossings.
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Ticket Gates
Passenger Assistance meet and greet point.
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Impaired Mobility Set Down
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Wheelchairs Available
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