Trains from York Train Station
to London Paddington
Book your tickets
York Train Station facilities
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Ticket office
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Ticket Office
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Prepurchase CollectionTicket Office: Yes
Ticket Machine: Yes -
Ticket Machine
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Smartcard Issued
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Smartcard TopupTicket Office: Yes
Ticket Machine: Yes -
Smartcard Validator
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Penalty FaresPenalty fares apply for GR
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Facilities
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Car Park
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First Class Lounge
Opening hours
Monday - Saturday 06:00 - 20:00 Sunday 08:00 - 19:00
Location: On Platform 3.
Tickets Accepted in LNER First Class Lounge:
- Fully inter-available First Class Season Ticket (i.e. tickets not specific to one train company)
- Any First Class Anytime ticket valid for travel on the LNER route
- Any LNER First Class packages
- First Advance (routed LNER & connections)
- LNER First Class Reader Offer (routed LNER & connections)
- LNER First Class Flat Fare (routed LNER & connections)
- LNER Rewards First Class Leisure Single (routed LNER & connections)
- LNER Self-Print First Class Upgrade voucher (routed LNER & connections)
- Inclusive Tour Tickets (eg. Superbreak)
- Weekend First
Assistance dogs and other well behaved dogs on leads will be permitted in all LNER First Class Lounges
Facilities: Toilets, TV, charging points for mobile phones, screens with updated train information. Wi-Fi: Yes Showers: No
Our first class lounges offer a selection of complimentary refreshments such as tea, coffee, water, and various crisps and biscuits. Other items are also available to purchase through Lets Eat at Your Seat by scanning the QR code at your table taking you to the LEAYS portal where you will be able to purchase additional items.
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Seated Area
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Waiting Room
This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms
Waiting Room opening hours are at all times that the station is open
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Trolleys
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Station Buffet
Station concourse
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Toilets
The Ladies toilets are located in the Main Concourse and in the Waiting Room between Platforms 7 and 9. The Gents toilet is adjacent to Platform 2 and between Platforms 8 and 9. The National key toilets are adjacent to Platform 2 and between Platforms 8 and 9; these toilets are operated by a RADAR key. A RADAR key is available from station staff. Toilet opening hours are at all times that the station is open.
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Accessible toilets
The National key toilets are adjacent to Platform 2 and between Platforms 8 and 9; these toilets are operated by a radar key. A radar key is available from station staff.
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Baby Change
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Telephones
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Wi Fi
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Post Box
Outside the station
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Atm Machine
Located on concourse
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Shops
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Rail replacement locations
Pick Up / Drop Off at Bus Stand E outside the Principal Hotel
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CCTV
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Toilets
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Available
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Location
The Ladies toilets are located in the Main Concourse and in the Waiting Room between Platforms 7 and 9. The Gents toilet is adjacent to Platform 2 and between Platforms 8 and 9. The National key toilets are adjacent to Platform 2 and between Platforms 8 and 9; these toilets are operated by a RADAR key. A RADAR key is available from station staff. Toilet opening hours are at all times that the station is open.
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Accessible toilets
The National key toilets are adjacent to Platform 2 and between Platforms 8 and 9; these toilets are operated by a radar key. A radar key is available from station staff.
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Wifi
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Annotation
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Available
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Staffing and customer services
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Staffing LevelFull time
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Lost property
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Contact Details
Url: https://www.nationalrail.co.uk/03457 225333 -
Information Available From StaffYes - from help point
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Passenger Information SystemsDeparture Screens
Arrival Screens
Announcements -
Customer Help Points
Located at the front of the Station
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Ticket gates
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Parking
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Car Park 1
Notes
Operator Name: London North Eastern Railway
Name: Station Car Park
Spaces: 604
Number Accessible Spaces: 6
Accessible Spaces Note:Parking is chargeable for all vehicles
Accessible Car Park Equipment: Yes
Cctv: NoWebsite
https://www.nationalrail.co.uk/Opening Times
Mon-Sun 24hCharges
Off-peak: £7.50
Daily: £20.00
Weekly: £75.00
Monthly: £227.50
Annual: £1,925.00
Saturday: £7.50
Sunday: £7.50
Note:Short Stay 30-60 mins £3.50
Short Stay 61-120 mins - £6.50
Going away for a long weekend? Park from 10:00 on Friday until 23:59 on Monday for just £15.
Simply purchase your ticket at the car park on the day.
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Car Park 2
Notes
Operator Name: London North Eastern Railway
Name: Station Short Stay Car Park
Spaces: 30
Number Accessible Spaces: 6
Accessible Spaces Note:Parking is chargeable for all vehicles. £2.00 for first hour, then £10.00 per hour.
Accessible Car Park Equipment: Yes
Cctv: NoWebsite
https://www.nationalrail.co.uk/Charges
Per Hour: £3.50
Note:Short stay 21-60 mins - £3.50
Short stay 61-120 mins - £6.50
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Bicycle Facilities
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Spaces626
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ShelteredYes
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Cctv
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Location
Within station, within car park, and next to the ticket office
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Annotation
80 secure stands.
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TypeCompounds
Stands
Racks
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Accessibility
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Helpline
03457 225 225 or 18001 03457 225 225 (Text relay service)
https://www.nationalrail.co.uk/ -
Staff Help Available
When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point on the main concourse. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.
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Staff help available opening hoursMon-Sun 24h
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Induction Loop
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Accessible Ticket Machines
Accessible machines are available on the main concourse
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Height Adjusted Ticket Office Counter
Available during Travel Centre opening times
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Ramp For Train Access
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Accessible Taxis
No advance booking is required but it will reduce the waiting time for a wheelchair access Taxi
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Accessible toilets
The National key toilets are adjacent to Platform 2 and between Platforms 8 and 9; these toilets are operated by a radar key. A radar key is available from station staff.
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Step Free Access
This station has step free access to all platforms.
This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.
Lifts and level access to all platforms. Lift available from station concourse (platform 3) to platforms 5 -11. Customer assistance available 'Call for Aid' button by taxi rank at front of station. No level access to National Rail Museum via platforms 10/11, exit at front of station and around Station Hotel.
Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.
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Ticket Gates
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Impaired Mobility Set Down
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Wheelchairs Available
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First Class lounge
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Details
Opening hours
Monday - Saturday 06:00 - 20:00 Sunday 08:00 - 19:00
Location: On Platform 3.
Tickets Accepted in LNER First Class Lounge:
- Fully inter-available First Class Season Ticket (i.e. tickets not specific to one train company)
- Any First Class Anytime ticket valid for travel on the LNER route
- Any LNER First Class packages
- First Advance (routed LNER & connections)
- LNER First Class Reader Offer (routed LNER & connections)
- LNER First Class Flat Fare (routed LNER & connections)
- LNER Rewards First Class Leisure Single (routed LNER & connections)
- LNER Self-Print First Class Upgrade voucher (routed LNER & connections)
- Inclusive Tour Tickets (eg. Superbreak)
- Weekend First
Assistance dogs and other well behaved dogs on leads will be permitted in all LNER First Class Lounges
Facilities: Toilets, TV, charging points for mobile phones, screens with updated train information. Wi-Fi: Yes Showers: No
Our first class lounges offer a selection of complimentary refreshments such as tea, coffee, water, and various crisps and biscuits. Other items are also available to purchase through Lets Eat at Your Seat by scanning the QR code at your table taking you to the LEAYS portal where you will be able to purchase additional items.
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Station Message
London Paddington GWR ticket office reduced opening hoursThe ticket office will have the following changes to planned opening hours:
Saturday 20th April - 0610 to 2045
Sunday 21st April - 0740 to 2100
Monday 22nd to Saturday 27th April - 0610-2100
Tickets can be bought from the ticket machines or digitally.
London Paddington facilities
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Ticket office
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Ticket Office
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Prepurchase Collection
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Ticket Machine
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Oystercard Topup
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Smartcard Issued
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Smartcard Validator
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TravelcardZone 1
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Penalty FaresPenalty fares apply for NR
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Luggage
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Contact Details
Url: https://www.excess-baggage.com/020 3468 4709 -
Available
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Operator NameExcess Baggage Company
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Facilities
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Car Park
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First Class Lounge
Located
Platform 1.
Tickets Accepted
All First Class.
Facilities
The First Class lounge offers the choice of a modern, comfortable bar area or the traditional, Victorian feel lounge.
The modern extension has armchairs and tables with a bar offering complimentary refreshments. It also has workstations with access to the Internet.
There is a large screen TVs showing Sky News and also a departures board showing train times.
The Victorian lounge offers old world splendour and comfort, with large armchairs and soft lighting, making it the perfect area to relax.
There is also a pre-bookable conference room which can seat up to eight people. Call 0207 313 1109 for more information.
Refreshments
Bar offering complimentary refreshments.
Wi-Fi
Available.
Showers
No.
Concessions for Standard Class sleeper customers
Yes.
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Seated Area
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Waiting Room
Platform 12
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Trolleys
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Station Buffet
Coffee shop Buffet Coffee kiosk Public House/Bar Food outlet (Seating available) Food outlet (Seating unavailable)
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Toilets
Accessible toilets are located on Platforms' 1 and 12.
A Changing Places facility is located on Platform 12.
There are dedicated breastfeeding rooms / Parent & Baby rooms;
- within the Ladies toilets on Platform 1
- within the public toilets on Platform 12.
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Accessible toilets
Accessible toilets are located on Platforms 1 and 12.
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Baby Change
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Telephones
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Wi Fi
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Atm Machine
Located on concourse
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Shops
News agent Flower stall Shoe repairer Wide range of shops Mini supermarket Pharmacy Convenience store High street shops Off Licence Passport Photo Booth
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CCTV
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Toilets
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Available
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Location
Accessible toilets are located on Platforms' 1 and 12.
A Changing Places facility is located on Platform 12.
There are dedicated breastfeeding rooms / Parent & Baby rooms;
- within the Ladies toilets on Platform 1
- within the public toilets on Platform 12.
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Accessible toilets
Accessible toilets are located on Platforms 1 and 12.
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Wifi
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Annotation
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Available
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Staffing and customer services
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Staffing LevelFull time
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Lost property
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Contact Details
Url: https://www.nationalrail.co.uk/0330 024 0215 -
Operator NameExcess Baggage Company
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Information Available From StaffYes - from help point
Yes - from information point
Yes - from ticket office -
Passenger Information SystemsDeparture Screens
Arrival Screens
Announcements -
Customer Help Points
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Ticket gates
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Parking
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Contact Details
Url: https://www.nationalrail.co.uk/0345 165 2030W2 6AA -
Operator NameAPCOA Parking (UK) Limited
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NameStation Car Park
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Spaces152
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Number Accessible Spaces7
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Accessible Spaces Note
Parking is chargeable for all vehicles
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Accessible Car Park Equipment
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Cctv
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Bicycle Facilities
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Spaces682
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ShelteredYes
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Cctv
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Location
On platform 8/9 and 10
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Annotation
Spaces are available on platforms 8, 9, 10 & 11 for all station users.
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TypeCompounds
Stands
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Accessibility
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Helpline
If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator.
https://www.nationalrail.co.uk/ -
Staff Help Available
Assistance is available to and from platforms. Please contact customer services of the appropriate train operator, 48 hours in advance: Great Western Railway - 0800 197 1329 Heathrow Express - 0208 757 2700.
Our Passenger Assistance meeting point is in our station reception area by Platform 1 and is open 7 days a week from 07:00 - 23:00. From 23:00 - 07:00, passengers requiring assistance can call the Shift Station Manager on 07799 337435. The meeting point for Passenger Assist during these hours will be on Platform 1 outside the Passenger Assist / Station Reception and The Taxi Rank area.
There are information and help points phones throughout the station, including platforms and Taxi ranks. They are large circular White and Yellow phones.
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Staff help available opening hoursMon-Sun 24h
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Induction Loop
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Accessible Ticket Machines
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Ramp For Train Access
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Accessible Taxis
All London Black Cabs can accommodate wheelchair passengers without wheelchair users having to leave their wheelchair. There is also a separate collection point for prebooked taxis also further away from the lifts.
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Accessible Public Telephones
Main Concourse
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Accessible toilets
Accessible toilets are located on Platforms 1 and 12.
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Step Free Access
Disabled passengers can access all areas of the station via lifts and escalators. There is level access to all platforms including access to the London Underground via lifts and escalators.
All exits in the station are able to be accessed by disabled passengers.
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Ticket Gates
Platforms 1, 8 & 9 don't have ticket gates but all gates are wide have access
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Impaired Mobility Set Down
There is a staffed drop-off point at the Taxi Deck above Platform 12.
Mobility assistance is available from this point. It is preferred if this assistance is booked in advance on 0800 197 1329.
Opening Times
Monday - Friday 07:00 - 23:00
Saturday & Sunday 07:00 - 23:00.
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Wheelchairs Available
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First Class lounge
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Details
Located
Platform 1.
Tickets Accepted
All First Class.
Facilities
The First Class lounge offers the choice of a modern, comfortable bar area or the traditional, Victorian feel lounge.
The modern extension has armchairs and tables with a bar offering complimentary refreshments. It also has workstations with access to the Internet.
There is a large screen TVs showing Sky News and also a departures board showing train times.
The Victorian lounge offers old world splendour and comfort, with large armchairs and soft lighting, making it the perfect area to relax.
There is also a pre-bookable conference room which can seat up to eight people. Call 0207 313 1109 for more information.
Refreshments
Bar offering complimentary refreshments.
Wi-Fi
Available.
Showers
No.
Concessions for Standard Class sleeper customers
Yes.
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