Trains from York Train Station
to Romford
Book your tickets
York Train Station facilities
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Ticket office
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Ticket Office
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Prepurchase CollectionTicket Office: Yes
Ticket Machine: Yes -
Ticket Machine
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Smartcard Issued
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Smartcard TopupTicket Office: Yes
Ticket Machine: Yes -
Smartcard Validator
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Penalty FaresPenalty fares apply for GR
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Facilities
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Car Park
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First Class Lounge
Opening hours
Monday - Saturday 06:00 - 20:00 Sunday 08:00 - 19:00
Location: On Platform 3.
Tickets Accepted in LNER First Class Lounge:
- Fully inter-available First Class Season Ticket (i.e. tickets not specific to one train company)
- Any First Class Anytime ticket valid for travel on the LNER route
- Any LNER First Class packages
- First Advance (routed LNER & connections)
- LNER First Class Reader Offer (routed LNER & connections)
- LNER First Class Flat Fare (routed LNER & connections)
- LNER Rewards First Class Leisure Single (routed LNER & connections)
- LNER Self-Print First Class Upgrade voucher (routed LNER & connections)
- Inclusive Tour Tickets (eg. Superbreak)
- Weekend First
Assistance dogs and other well behaved dogs on leads will be permitted in all LNER First Class Lounges
Facilities: Toilets, TV, charging points for mobile phones, screens with updated train information. Wi-Fi: Yes Showers: No
Our first class lounges offer a selection of complimentary refreshments such as tea, coffee, water, and various crisps and biscuits. Other items are also available to purchase through Lets Eat at Your Seat by scanning the QR code at your table taking you to the LEAYS portal where you will be able to purchase additional items.
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Seated Area
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Waiting Room
This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms
Waiting Room opening hours are at all times that the station is open
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Trolleys
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Station Buffet
Station concourse
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Toilets
The Ladies toilets are located in the Main Concourse and in the Waiting Room between Platforms 7 and 9. The Gents toilet is adjacent to Platform 2 and between Platforms 8 and 9. The National key toilets are adjacent to Platform 2 and between Platforms 8 and 9; these toilets are operated by a RADAR key. A RADAR key is available from station staff. Toilet opening hours are at all times that the station is open.
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Accessible toilets
The National key toilets are adjacent to Platform 2 and between Platforms 8 and 9; these toilets are operated by a radar key. A radar key is available from station staff.
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Baby Change
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Telephones
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Wi Fi
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Post Box
Outside the station
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Atm Machine
Located on concourse
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Shops
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Rail replacement locations
Pick Up / Drop Off at Bus Stand E outside the Principal Hotel
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CCTV
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Toilets
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Available
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Location
The Ladies toilets are located in the Main Concourse and in the Waiting Room between Platforms 7 and 9. The Gents toilet is adjacent to Platform 2 and between Platforms 8 and 9. The National key toilets are adjacent to Platform 2 and between Platforms 8 and 9; these toilets are operated by a RADAR key. A RADAR key is available from station staff. Toilet opening hours are at all times that the station is open.
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Accessible toilets
The National key toilets are adjacent to Platform 2 and between Platforms 8 and 9; these toilets are operated by a radar key. A radar key is available from station staff.
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Wifi
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Annotation
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Available
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Staffing and customer services
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Staffing LevelFull time
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Lost property
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Contact Details
Url: https://www.nationalrail.co.uk/03457 225333 -
Information Available From StaffYes - from help point
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Passenger Information SystemsDeparture Screens
Arrival Screens
Announcements -
Customer Help Points
Located at the front of the Station
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Ticket gates
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Parking
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Car Park 1
Notes
Operator Name: London North Eastern Railway
Name: Station Car Park
Spaces: 604
Number Accessible Spaces: 6
Accessible Spaces Note:Parking is chargeable for all vehicles
Accessible Car Park Equipment: Yes
Cctv: NoWebsite
https://www.nationalrail.co.uk/Opening Times
Mon-Sun 24hCharges
Off-peak: £7.50
Daily: £20.00
Weekly: £75.00
Monthly: £227.50
Annual: £1,925.00
Saturday: £7.50
Sunday: £7.50
Note:Short Stay 30-60 mins £3.50
Short Stay 61-120 mins - £6.50
Going away for a long weekend? Park from 10:00 on Friday until 23:59 on Monday for just £15.
Simply purchase your ticket at the car park on the day.
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Car Park 2
Notes
Operator Name: London North Eastern Railway
Name: Station Short Stay Car Park
Spaces: 30
Number Accessible Spaces: 6
Accessible Spaces Note:Parking is chargeable for all vehicles. £2.00 for first hour, then £10.00 per hour.
Accessible Car Park Equipment: Yes
Cctv: NoWebsite
https://www.nationalrail.co.uk/Charges
Per Hour: £3.50
Note:Short stay 21-60 mins - £3.50
Short stay 61-120 mins - £6.50
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Bicycle Facilities
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Spaces626
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ShelteredYes
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Cctv
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Location
Within station, within car park, and next to the ticket office
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Annotation
80 secure stands.
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TypeCompounds
Stands
Racks
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Accessibility
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Helpline
03457 225 225 or 18001 03457 225 225 (Text relay service)
https://www.nationalrail.co.uk/ -
Staff Help Available
When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point on the main concourse. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.
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Staff help available opening hoursMon-Sun 24h
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Induction Loop
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Accessible Ticket Machines
Accessible machines are available on the main concourse
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Height Adjusted Ticket Office Counter
Available during Travel Centre opening times
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Ramp For Train Access
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Accessible Taxis
No advance booking is required but it will reduce the waiting time for a wheelchair access Taxi
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Accessible toilets
The National key toilets are adjacent to Platform 2 and between Platforms 8 and 9; these toilets are operated by a radar key. A radar key is available from station staff.
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Step Free Access
This station has step free access to all platforms.
This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.
Lifts and level access to all platforms. Lift available from station concourse (platform 3) to platforms 5 -11. Customer assistance available 'Call for Aid' button by taxi rank at front of station. No level access to National Rail Museum via platforms 10/11, exit at front of station and around Station Hotel.
Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.
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Ticket Gates
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Impaired Mobility Set Down
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Wheelchairs Available
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First Class lounge
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Details
Opening hours
Monday - Saturday 06:00 - 20:00 Sunday 08:00 - 19:00
Location: On Platform 3.
Tickets Accepted in LNER First Class Lounge:
- Fully inter-available First Class Season Ticket (i.e. tickets not specific to one train company)
- Any First Class Anytime ticket valid for travel on the LNER route
- Any LNER First Class packages
- First Advance (routed LNER & connections)
- LNER First Class Reader Offer (routed LNER & connections)
- LNER First Class Flat Fare (routed LNER & connections)
- LNER Rewards First Class Leisure Single (routed LNER & connections)
- LNER Self-Print First Class Upgrade voucher (routed LNER & connections)
- Inclusive Tour Tickets (eg. Superbreak)
- Weekend First
Assistance dogs and other well behaved dogs on leads will be permitted in all LNER First Class Lounges
Facilities: Toilets, TV, charging points for mobile phones, screens with updated train information. Wi-Fi: Yes Showers: No
Our first class lounges offer a selection of complimentary refreshments such as tea, coffee, water, and various crisps and biscuits. Other items are also available to purchase through Lets Eat at Your Seat by scanning the QR code at your table taking you to the LEAYS portal where you will be able to purchase additional items.
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Romford facilities
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Ticket office
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Ticket Office
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Prepurchase CollectionTicket Office: Yes
Ticket Machine: Yes -
Ticket Machine
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Oystercard Topup
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Oyster Comments
Oyster cards can only be purchased at the ticket machine.
Zone 6
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Smartcard Issued
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Smartcard Validator
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Smartcard Comments
Tickets can be collected onto Greater Anglia smartcards at this station.
Contactless Pay as you go is is valid from this station to any station within the London Pay as you go area.
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TravelcardZone 6
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Penalty FaresPenalty fares apply for LE
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Facilities
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Car Park
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Seated Area
Platform 1 - Waiting Shelter, multiple uncovered seats available across the platform.
Platform 2 - Multiple seats available covered by the canopy.
Platform 3 - No seats available
Platform 4 - Waiting Room, Multiple seats available covered by the canopy.
Platform 5 - Multiple seats available covered by the canopy.
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Waiting Room
- An accessible, heated waiting room is located on Platform 4.
- The waiting room is open from first to last train.
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Station Buffet
Coffee kiosk platform 4
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Toilets
Male and Female toilets are located inside the waiting room on platform 4.
Radar key operated accessible toilets are located on platforms 4 & 5.
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Accessible toilets
An accessible toilet is located on platform 4 and platform 5.
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Baby Change
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Telephones
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Wi Fi
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Atm Machine
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Rail replacement locationshttps://assets.nationalrail.co.uk/e8xgegruud3g/4Wl7hfarSuADwGJ3RqMMPA/92887013b9e34a91b4510862f5b561c1/DR_I_Romford_CRL-078.pdf
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CCTV
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Toilets
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Available
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Location
Male and Female toilets are located inside the waiting room on platform 4.
Radar key operated accessible toilets are located on platforms 4 & 5.
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Accessible toilets
An accessible toilet is located on platform 4 and platform 5.
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Wifi
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Available
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Staffing and customer services
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Staffing LevelFull time
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Lost property
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Contact Detailshttps://www.tfl.gov.uk/forms/12411.aspx
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Available
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Operator Name
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Information Available From StaffYes - from help point
Yes - from ticket office -
Information Services Open
Staffed from first train until the last train
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Passenger Information SystemsDeparture Screens
Announcements -
Customer Help Points
Visual and audible customer information is available via customer Information Screens (CIS), public announcements (PA) and staff at this station.
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Ticket gates
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Bicycle Facilities
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Spaces0
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ShelteredYes
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Cctv
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Location
Platform 5 and Platform 2
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Annotation
All storage covered
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TypeStands
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Accessibility
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Helpline
0343 222 1234
https://www.nationalrail.co.uk/ -
Staff Help Available
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Induction Loop
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Accessible Ticket Machines
- Accessible ticket machines are located within the stations ticket hall.
- The ticket machines are accessible via the stations main entrance.
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Height Adjusted Ticket Office Counter
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Ramp For Train Access
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Accessible Taxis
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Accessible toilets
An accessible toilet is located on platform 4 and platform 5.
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Step Free Access
- Accessibility Category B1. This station has step-free access to all platforms. For access to Platform 1&2, take Lift to subway and use accessible ramps to the platform. The ramps leading from the subway to the platforms are fairly steep.
- Staff ramp assistance is always available.
- Accessible seating is available on platforms 1,2,4 and 5
- Wheelchairs available from first to last train.
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Ticket Gates
Romford has a Secure Station accreditation
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Impaired Mobility Set Down
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Wheelchairs Available
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