The toilets are located at platform level, behind the lifts. The Ladies toilets are located at the end of Platform 3. The Gents toilets are located at the end of Platform 2. The National key toilets are located at platform level, behind the lifts, at the end of Platform 2; these toilets are operated by a radar key.
Baby change facilities
No cycle storage
The nearest taxi rank is at Terminal 1.
Information to plan your onward journey is available in a printable format here
The escalators at this station are currently not available due to refurbishment work. Lifts are available between the station platforms and the concourse.
From Sunday 19th May, the required notice period for cycle reservations on TransPennine Express will reduce to just 15 minutes.
How to book a bike space:
• WhatsApp: 07812 223 336
• Twitter: @TPEAssist
• Phone: Call 0345 600 1671 (Option 3)
• Online/App: Reserve your bike when you buy your ticket at tpexpress.co.uk or on our app. Search TPExpress in the app/play store.
• Booking Office: Cycle reservations can be requested at any booking office.
Don't forget, you MUST have a reservation to take your bike on board.
PICK UP / DROP OFF at the station
From Tuesday 10th July 2018, Manchester Airport introduced a charge for dropping off at the airport by the entrance to the rail station. Further details of the charge and alternative pick up / drop off points are available here
The National key toilets are located at platform level, behind the lifts, at the end of Platform 2; these toilets are operated by a radar key.
Step free access
Step free access note
Step free access is provided from the Ground Transport Interchange to all platforms via lifts or ramps.
This station is staffed for all services.
Station staff can provide assistance from Meeting Point 1 (adjacent to the Station Booking Office) and throughout the railway station, and with boarding and alighting the train.
Customers requiring assistance should make themselves known to station staff no less than 20 minutes prior to the departure time of their train.
Customers requiring assistance to access other services or to connect with terminals should request this from their airline or Manchester Airport Group.
Assistance can be requested in advance by contacting the TransPennine Express Assisted Travel Team on 0800 107 2149 (18001 prefix for TextRelay).
Impaired mobility set down
Railway staff will assist customers arriving by train from their train to Station Assistance Point 1, near the front of the station. If onward assistance is needed, for example to an airport terminal, customers will need to contact their airline directly to arrange this.