Accessible ticket machines
Accessible booking office counter
Accessible public telephones
In the station cafe on platforms 2 and 3
The National key toilets are located at platform level, behind the lifts, at the end of Platform 2; these toilets are operated by a radar key.
Step free access is provided from the Ground Transport Interchange to all platforms via lifts or ramps.
This station is staffed for all services.
Station staff can provide assistance from Meeting Point 1 (adjacent to the Station Booking Office) and throughout the railway station, and with boarding and alighting the train.
Customers requiring assistance should make themselves known to station staff no less than 20 minutes prior to the departure time of their train.
Customers requiring assistance to access other services or to connect with terminals should request this from their airline or Manchester Airport Group.
Assistance can be requested in advance by contacting the TransPennine Express Assisted Travel Team on 0800 107 2149 (18001 prefix for TextRelay).
Impaired mobility set down
Railway staff will assist customers arriving by train from their train to Station Assistance Point 1, near the front of the station. If onward assistance is needed, for example to an airport terminal, customers will need to contact their airline directly to arrange this.