Trains from Manchester Airport
to Maidenhead
Book your tickets
Station Message
From Sunday 02 February 2020 Penalty Fares will apply at this station.
If you wish to take a cycle on ANY TransPennine Express services you MUST make a cycle reservation BEFORE you travel. These can be made up to 15 minutes before the departure time.
How to book a bike space:
"в WhatsApp: 07812 223 336
"в Twitter: @TPEAssist
"в Phone: Call 0345 600 1671 (Option 3)
"в Online/App: Reserve your bike when you buy your ticket at tpexpress.co.uk or on our app. Search TPExpress in the app/play store.
"в Booking Office: Cycle reservations can be requested at any booking office.
PICK UP / DROP OFF at the station
From Tuesday 10th July 2018, Manchester Airport introduced a charge for dropping off at the airport by the entrance to the rail station. Further details of the charge and alternative pick up / drop off points are available here
Manchester Airport facilities
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Ticket office
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Ticket Office
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Prepurchase CollectionTicket Office: Yes
Ticket Machine: Yes -
Ticket Machine
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Smartcard Issued
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Smartcard TopupTicket Office: Yes
Ticket Machine: Yes -
Smartcard Validator
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Smartcard Comments
Smartcards are available from the ticket office, and can be topped up there or using the ticket machine.
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Penalty FaresPenalty fares apply for TP
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Luggage
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Contact Detailshttps://www.nationalrail.co.uk/
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Available
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Operator NameExcess Baggage Company
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Facilities
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Car Park
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Seated Area
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Waiting Room
There are heated waiting rooms located on platforms 1, 2 and 3.
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Trolleys
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Station Buffet
Refreshments are available from the shop on platforms 2 and 3.
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Toilets
The toilets are located at platform level, behind the lifts. The female toilets are located at the end of Platform 3. The male toilets are located at the end of Platform 2.
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Accessible toilets
The accessible toilets are located at platform level, behind the lifts, at the end of Platform 2, these toilets are operated by a radar key. There is also an accessible Changing Places facility located behind the lifts, at the end of platform 3. This is also accessed using a radar key.
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Baby Change
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Telephones
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Wi Fi
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Post Box
There is a post box located in the Airport Terminals.
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Tourist Information
There is a tourist information office located within the airport terminals.
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Atm Machine
There is an ARM located on the concourse beside the escalators.
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Bureau De Change
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Shops
There is a shop located on platforms 2 and 3.
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Rail replacement locations
Rail Replacement bus services depart from stands L and M of the adjacent Bus Station which is situated close to the ticket office.
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CCTV
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Toilets
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Available
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Location
The toilets are located at platform level, behind the lifts. The female toilets are located at the end of Platform 3. The male toilets are located at the end of Platform 2.
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Accessible toilets
The accessible toilets are located at platform level, behind the lifts, at the end of Platform 2, these toilets are operated by a radar key. There is also an accessible Changing Places facility located behind the lifts, at the end of platform 3. This is also accessed using a radar key.
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Wifi
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Annotation
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Available
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Staffing and customer services
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Staffing LevelFull time
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Lost property
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Contact Details
Url: https://www.nationalrail.co.uk/351 600 1671 -
Available
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Information Available From StaffYes - from ticket office
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Passenger Information SystemsDeparture Screens
Announcements -
Customer Help Points
Help Points are available on all platforms to contact a member of our team in an emergency or for information when the ticket office is closed. When using the Help Point our CCTV will be monitoring your position for the duration of the call.
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Ticket gates
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Bicycle Facilities
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Spaces0
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ShelteredNo
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Cctv
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Location
No cycle storage
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Accessibility
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Helpline
0800 107 2149
https://www.nationalrail.co.uk/ -
Helpline opening hoursMon-Sun 24h
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Staff help available opening hoursMon-Sun 24h
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Induction Loop
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Accessible Ticket Machines
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Height Adjusted Ticket Office Counter
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Ramp For Train Access
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Accessible Taxis
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Accessible toilets
The accessible toilets are located at platform level, behind the lifts, at the end of Platform 2, these toilets are operated by a radar key. There is also an accessible Changing Places facility located behind the lifts, at the end of platform 3. This is also accessed using a radar key.
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Step Free Access
This station is category A. Step free access is provided from the Ground Transport Interchange to all platforms via lifts or ramps. This station is staffed for all services. There are train boarding ramps available at this station, and they are also carried on board all TransPennine Express trains.
Please be aware that some platforms at this station have no or only partial tactile paving on the platform edge.
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Ticket Gates
A wide gate is provided for wheelchair users and customers with prams, push chairs and luggage.
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Impaired Mobility Set Down
Railway staff will assist customers arriving by train from their train to Station Assistance Point 1, near the front of the station. If onward assistance is needed, for example to an airport terminal, customers will need to contact their airline directly to arrange this.
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Wheelchairs Available
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Station Message
Step Free AccessUntil Autumn 2024, there is major improvement work happening to platform 2 and 3 at Maidenhead station. This will result in the lift being taken out of service during this time. Therefore, platform 2 and 3 will have no step free access.
This affects all customers travelling from London and alighting at Maidenhead station. This also affects customers beginning their journey at Maidenhead, who need to travel West (towards Reading / Newbury / Oxford).
Customers travelling from London and alighting at Maidenhead who require step free access, should circulate via Reading station, where customers can use a service that arrives back at Maidenhead on platform 4 and 5.
Customers beginning their journey at Maidenhead and travelling West, should travel east to Slough or Taplow, where you can then board a train travelling west.
If you are unable to circulate via these stations, please speak to a member of staff on the day or call Great Western Railway Passenger Assist on 0800 197 1329 who can help provide an alternative solution for you.
Maidenhead facilities
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Ticket office
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Ticket Office
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Prepurchase Collection
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Ticket Machine
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Smartcard Issued
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Smartcard Validator
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Smartcard Comments
Smartcard Accepted
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Penalty FaresPenalty fares apply for GW
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Facilities
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Car Park
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Seated Area
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Waiting Room
Platform 4
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Station Buffet
Coffee shops
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Toilets
Platform 4
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Accessible toilets
The radar key is available from station staff.
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Baby Change
Accessible WC on platform 4
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Telephones
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Wi Fi
Connect to "GWR Free Station WiFi"
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Shops
WHSmith, Coffee shops
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Rail replacement locations
Station forecourt
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CCTV
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Toilets
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Available
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Location
Platform 4
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Accessible toilets
The radar key is available from station staff.
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Wifi
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Annotation
Connect to "GWR Free Station WiFi"
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Available
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Staffing and customer services
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Staffing LevelFull time
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Lost property
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Annotation
Whether you"Щve lost something on one of our trains or at a station, we"Щll do our best to find it for you. Once we"Щve got your details, we"Щll start looking. Although it can take up to a week for things to reach us. Register your lost item here
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Contact Detailshttps://www.nationalrail.co.uk/
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Information Available From StaffYes - from help point
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Passenger Information SystemsDeparture Screens
Announcements -
Customer Help Points
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Ticket gates
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Parking
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Car Park 1
Notes
Operator Name: A P C O A Parking ( U K) Limited
Name: Shoppenhangers Road
Spaces: 159
Number Accessible Spaces: 8
Accessible Car Park Equipment: Yes
Accessible Car Park Equipment Note:Parking is free for valid blue badge holders
Cctv: YesWebsite
https://www.apcoa.co.uk/parking-in/maidenhead/maidenhead-station-shoppenhangers-road/Opening Times
Mon-Sun 24hCharges
Off-peak: £5.00
Daily: £7.20
Weekly: £36.00
Monthly: £123.00
Three Monthly: £357.00
Annual: £1,210.00
Saturday: £5.00
Sunday: £5.00
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Car Park 2
Notes
Operator Name: A P C O A Parking ( U K) Limited
Name: Stafferton Way M S C P ( Ground Floor O N L Y)
Spaces: 84
Number Accessible Spaces: 0
Accessible Car Park Equipment: Yes
Accessible Car Park Equipment Note:Parking is free for valid blue badge holders
Cctv: YesWebsite
https://www.apcoaconnect.com/Opening Times
Mon-Sun 24hCharges
Off-peak: £6.20
Daily: £8.80
Weekly: £44.00
Monthly: £150.00
Three Monthly: £440.00
Annual: £1,480.00
Saturday: £6.20
Sunday: £6.20
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Bicycle Facilities
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Spaces0
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ShelteredYes
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Cctv
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Location
Front of Station
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Annotation
Please note cycles can be carried on our trains free of charge.
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TypeStands
Racks
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Accessibility
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Helpline
08001 971 329 or 18001 0800 197 1329 (Textphone)
https://www.nationalrail.co.uk/ -
Staff Help Available
Meeting point: Ticket Office.
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Staff help available opening hoursMon-Sun 24h
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Induction Loop
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Accessible Ticket Machines
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Height Adjusted Ticket Office Counter
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Ramp For Train Access
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Accessible Taxis
Accessible taxis are available. Please request staff assistance.
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Accessible Public Telephones
Yes
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Accessible toilets
The radar key is available from station staff.
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Step Free Access
From 6th November 2023 to Autumn 2024 this station is a Step-free category B3 station - "œSome step-free access, may be in one direction only." Platforms 1, 4 and 5 have step free access with Platform 1's step free access only via the Shoppenhangers Road Car Park. Passengers travelling from West of Maidenhead (Reading direction) and alighting at Maidenhead, have step free access.
Platform 2 and 3 have no step free access. This means any passengers alighting at Maidenhead and travelling from the London direction, have no step free access. Customers starting their journey at Maidenhead and needing to travel West will be effected.
If you require step free access you can circulate via the nearest station or you can contact GWR Passenger Assist team on 0800 197 1329 who can assist.
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Ticket Gates
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Impaired Mobility Set Down
Set- Down / Pick up Points are available at the station entrance. Assisted travel meeting point - gateline main entrance concourse or customer assistance office platform 4. Please notify a member of staff.
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Wheelchairs Available
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