Step free access onto both platforms: Direct from station front onto Preston platform and via long ramp with several rest landings, or by 26 steps, from Balshaw Lane road overbridge onto Wigan/Liverpool platform. There is also a stepped ramp from Balshaw Lane road overbridge to the Preston platform with 22 steps each with a height of 10cm at least 135cm apart.
Impaired mobility set down
A set down area is provided at the station front for general use.