Trains from Manchester Victoria Station
to Moorfields
Book your tickets
Station Message
The accessible toilets are out of order at Manchester Victoria station.
Manchester Victoria Station facilities
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Ticket office
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Ticket Office
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Prepurchase CollectionTicket Office: Yes
Ticket Machine: Yes -
Ticket Machine
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Smartcard Issued
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Smartcard Topup
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Smartcard Validator
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Smartcard Comments
More information at www.northernrailway.co.uk/smart
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Penalty FaresPenalty fares apply for Northern
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Facilities
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Car Park
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Seated Area
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Waiting Room
There are no designated waiting rooms, but the station concourse and platforms are fully canopied
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Trolleys
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Station Buffet
There is a large cafe with seating plus a number of smaller cafes and coffee / news outlets on the main concourse area.
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Toilets
A key is available in the Duty's Manager's office.
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Accessible toilets
April 2024, Toilets are currently out of service due to refurbishment
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Baby Change
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Telephones
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Wi Fi
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Post Box
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Rail replacement locations
Pick up point is on Station Approach (M3 1WY) directly outside the station main entrance, outside the M & S shop."Л"Л"Л"Л"Л"Л"Л
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CCTV
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Toilets
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Available
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Location
A key is available in the Duty's Manager's office.
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Accessible toilets
April 2024, Toilets are currently out of service due to refurbishment
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Staffing and customer services
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Staffing LevelFull time
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Lost property
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Contact Details
Url: https://www.nationalrail.co.uk/08002006060 -
Open
Open 0700-2200 7 days per week
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Information Available From StaffIf the station is not staffed please use our helpline 08002006060
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Information Services Open
Information available 24/7 through the customer experience centre 0800 200 6060
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Passenger Information SystemsDeparture Screens
Announcements -
Customer Help Points
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Ticket gates
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Bicycle Facilities
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Spaces38
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ShelteredNo
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Cctv
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Location
Next to lifts by platform 3
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Annotation
38 cycle stands on platform and approach
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TypeStands
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Accessibility
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Helpline
0800 138 5560 text relay 18001 0800 138 5560
https://www.nationalrail.co.uk/ -
Helpline opening hoursMon-Sun 24h
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Staff Help Available
Customer Service Office at the end of the barriers, Meeting point in front of the customer service office branded for passenger assistance
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Staff help available opening hoursMon-Sun 05:45 to 00:25
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Induction Loop
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Accessible Ticket Machines
Accepts Cash & Cards
Located near the ticket office.
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Height Adjusted Ticket Office Counter
There is a disabled counter at the station and can be used when requested
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Ramp For Train Access
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Accessible toilets
April 2024, Toilets are currently out of service due to refurbishment
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Step Free Access
- Category A Station
- Scooter Friendly Station
Step free access around the whole station via use of lifts between platforms 3-6, connection with Manchester Metrolink using ramps
To find our more about travelling around this station, please see the 360 map click here
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Ticket Gates
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Impaired Mobility Set Down
No designated area is provided. The station front may be used for set down purposes.
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Wheelchairs Available
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Station Message
Un-booked assistance? No problem.
This station offers assistance to customers who have not pre-booked any passenger assistance. We recognise that some customers already travel without having pre-booked assistance. Assistance can still be pre-booked for travel from/to this station
Moorfields facilities
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Ticket office
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Ticket Office
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Prepurchase Collection
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Ticket Machine
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Smartcard Issued
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Smartcard Topup
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Smartcard Validator
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Smartcard Comments
Metro Cards, local Saveaway and Railpass season tickets only. For more information Click here.
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Penalty FaresPenalty fares apply for ME
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Facilities
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Car Park
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Seated Area
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Waiting Room
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Station Buffet
Food vending machine
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Toilets
Moorfields Station Toilets are currently being refurbished and the works are due to be complete on both male and female toilets by March 2024.
The National key toilets are located in the Concourse at the Moorfields Entrance of the station; these toilets are operated by a radar key. Access to the National key toilets is controlled by the barrier line station staff.
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Accessible toilets
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Baby Change
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Telephones
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Wi Fi
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Post Box
Outside the station
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Atm Machine
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Shops
News agent Convenience store
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Rail replacement locations
Moorfields Station, Moorfields , Liverpool L2
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CCTV
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Toilets
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Accessible toilets
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Wifi
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Annotation
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Available
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Staffing and customer services
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Staffing LevelFull time
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Lost property
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Contact Details
Url: https://www.nationalrail.co.uk/0151 955 2368 -
Information Available From StaffYes - from help point
Yes - from ticket office -
Passenger Information SystemsDeparture Screens
Arrival Screens
Announcements -
Customer Help Points
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Ticket gates
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Bicycle Facilities
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Spaces0
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ShelteredNo
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Cctv
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Location
Entrance to station
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Annotation
Apply for Free Secure Cycle storage access www.merseyrail.org/cycle
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Accessibility
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Helpline
0151 555 1111
https://www.nationalrail.co.uk/ -
Helpline opening hoursMon-Fri 07:00 to 19:00
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Staff help available opening hoursMon-Sat 05:31 to 00:14
Sun 07:41 to 00:14 -
Induction Loop
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Accessible Ticket Machines
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Height Adjusted Ticket Office Counter
All disabled passengers will be offered assistance by station staff.
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Ramp For Train Access
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Accessible Taxis
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Accessible toilets
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Step Free Access
Category A: "œThis station has step free access to all platforms / the platform" Platforms via Moorfields entrance are accessible via lifts. However the Old Hall Street entrance has no disabled access.
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Ticket Gates
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Impaired Mobility Set Down
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