Trains from Hexham
to Hockley
Book your tickets
Hexham facilities
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Ticket office
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Ticket Office
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Prepurchase Collection
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Ticket Machine
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Smartcard Issued
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Smartcard Topup
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Smartcard Validator
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Smartcard Comments
More information at www.northernrailway.co.uk/smart
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Penalty FaresPenalty fares apply for Northern
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Facilities
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Car Park
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Seated Area
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Waiting Room
Indoor waiting rooms on each platform
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Station Buffet
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Toilets
The toilets are available when the station is staffed
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Accessible toilets
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Baby Change
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Telephones
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Wi Fi
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Rail replacement locations
Replacement transport will pick up/drop off at the station front
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CCTV
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Toilets
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Available
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Location
The toilets are available when the station is staffed
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Accessible toilets
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Wifi
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Annotation
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Available
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Staffing and customer services
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Staffing LevelPart time
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Lost property
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Contact Details
Url: https://www.nationalrail.co.uk/08002006060 -
Open
Open 0700-2200 7 days per week
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Information Available From StaffIf the station is not staffed please use our helpline 08002006060
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Information Services Open
Information available from Help Point 24/7.
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Passenger Information SystemsDeparture Screens
Announcements -
Customer Help Points
Help available 24 hours a day from help point
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Ticket gates
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Parking
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Contact Details
Cash payments use ticket machine
Card payments register with RingGo Code 5708
Call 01138090070 or visit www.MyRingGo.com/register
Email Address: [email protected]
Url: https://www.nationalrail.co.uk/0800 200 6060 -
Operator NameNorthern
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NameStation Car Park
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Spaces100
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ChargesDaily: £2.00
Weekly: £10.00 -
Number Accessible Spaces4
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Accessible Car Park Equipment
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Accessible Car Park Equipment Note
Accessible spaces available
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Cctv
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Bicycle Facilities
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Spaces4
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ShelteredNo
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Cctv
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Location
Platform 2
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TypeLockers
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Accessibility
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Helpline
0800 138 5560 text relay 18001 0800 138 5560
https://www.nationalrail.co.uk/ -
Helpline opening hoursMon-Sun 24h
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Staff Help Available
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Induction Loop
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Accessible Ticket Machines
Accepts Cash & Cards
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Height Adjusted Ticket Office Counter
staff will come out of the office to assist
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Ramp For Train Access
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Accessible Taxis
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Accessible toilets
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Step Free Access
- Category B Station
partial step free access. Level access to Carlisle platform. Access to the Newcastle bound platform is via a ramp from the north car park. Access between platforms is available via the barrow crossing, only with assistance from station staff during ticket office opening times. Outside of ticket office opening times, between platforms 600m step-free route between platforms via pavement and road.
To find our more about travelling around this station, please see the 360 map click here
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Ticket Gates
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Impaired Mobility Set Down
Step free access from car park to station entrance
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Wheelchairs Available
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Hockley facilities
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Ticket office
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Ticket Office
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Prepurchase CollectionTicket Office: Yes
Ticket Machine: Yes -
Ticket Machine
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Smartcard Issued
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Smartcard TopupTicket Office: Yes
Ticket Machine: Yes -
Smartcard Validator
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Smartcard Comments
Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart
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Penalty FaresPenalty fares apply for LE
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Facilities
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Car Park
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Seated Area
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Waiting Room
Heated waiting rooms on both platforms
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Station Buffet
Coffee stand, limited opening hours
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Toilets
The toilets including accessible (radar key) toilets are on platform 1
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Accessible toilets
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Baby Change
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Telephones
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Wi Fi
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Atm Machine
Located outside the station
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Rail replacement locations
Replacement transport stops are away from the Station, Located on Spa Road.
Customers wishing to travel to Shenfield/London should use the Public bus stop located opposite CO-OP Funeral care.
Customers wishing to travel towards Southend Victoria & Southend Airport should use the bus stop located next to CO-OP Funeral Care.
Directional Signage is provided at the station entrance and at both Public Bus Stops.
Check before travel.
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CCTV
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Toilets
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Available
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Location
The toilets including accessible (radar key) toilets are on platform 1
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Accessible toilets
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Wifi
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Annotation
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Available
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Staffing and customer services
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Staffing LevelPart time
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Lost property
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Contact Detailshttps://www.greateranglia.co.uk/lost-property
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Information Available From StaffYes - from help point
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Passenger Information SystemsDeparture Screens
Announcements -
Customer Help Points
Help point avaiable on platform 1.
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Ticket gates
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Parking
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Contact DetailsEmail Address: [email protected]
Url: http://www.ncp.co.uk -
Operator NameNational Car Parks Ltd
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NameStation Car Park
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Spaces147
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ChargesOff-peak: £5.80
Per Hour: £1.00
Daily: £8.40
Weekly: £35.00
Monthly: £150.00
Three Monthly: £430.00
Annual: £1,505.00
Saturday: £4.20
Sunday: £4.20 -
Number Accessible Spaces8
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Accessible Car Park Equipment
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Cctv
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Bicycle Facilities
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Spaces80
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ShelteredYes
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Cctv
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Location
Within car park
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TypeRacks
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Accessibility
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Helpline
0800 028 28 78
https://www.nationalrail.co.uk/ -
Helpline opening hoursMon-Sun 08:00 to 20:00
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Staff Help Available
Most services are operated as driver only meaning there are no other staff onboard. Customers requiring assistance who haven't booked are advised to speak to a member of staff at the ticket office when it's open or use the ticket vending machine help button outside of that time. Please be aware that it may take longer to arrange your assistance if you do not book. Mobile assistance teams also operate within the area and can be available to assist with boarding and alighting for booked assists between the hours of 06:00 - 21:00. Outside of this time alternative transport will be supplied.
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Staff help available opening hoursMon-Fri 06:00 to 19:30
Sat 06:00 to 19:40
Sun 08:10 to 15:40 -
Induction Loop
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Accessible Ticket Machines
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Ramp For Train Access
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Accessible Taxis
Details of nearest taxis are shown on station information poster
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Accessible toilets
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Step Free Access
This station has step free access to both platforms but not between platforms (footbridge only). Step free access to the Shenfield / London bound side is the same side as the ticket office. The Southend bound platform is accessed from Plumberow Avenue approximately 500 metres away.
This station is a category B2 station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the ticket office.
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Ticket Gates
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Impaired Mobility Set Down
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