Trains from Hexham
to Brading
From £109.40

0800 138 5560 text relay 18001 0800 138 5560

There is now a Northern team member available from the first train of the day until the last, every day.

Category B Station

There is now a Northern team member available from the first train of the day until the last, every day. This means customers can rely on staff being present throughout the station's operating hours. If you need help crossing the tracks using the barrow crossing, a member of staff will always be on hand to assist. You'll find our team at the Hexham ticket office, ready to support all customers, including those with accessibility needs. You can also book Passenger Assistance in advance at northernrailway.co.uk/passenger-assist or by calling 0800 138 5560. Northern is committed to making rail travel more accessible and inclusive for everyone.

For customers who arrive on platform 1 (Newcastle bound) and need assistance, please use the call button located at the bottom of the stairs, which alerts the ticket office.

To find our more about travelling around this station, please see the 360 map click here

Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train. You can use our 24 hour Assisted Boarding Points service via WhatsApp or Telephone: 0800 528 6599. More information here: here

Only boarding/alighting assistance is available from the guard. If more help is required through the station, please contact our Assisted Travel team on 0800 528 2100.

Meeting point for assistance - Assisted Boarding Point on platforms.

A ramp to board the train is available at all times, both for pre-booked and Turn Up and Go assistance.

Step-free access category B1.

Step-free access to Ryde bound platform. Ramped walking route, c. 130m to get to Shanklin bound platform. 

A step-free path is provided between the station entrance and platform 2 (trains towards Sandown, Lake and Shanklin) which requires users to cross the line via a railway crossing. For your safety, wheelchair and mobility scooter users (or if you just require longer to cross the line for any reason), must use the yellow phones at the crossing to contact the signaller for permission to cross the line. You should aim to be at the station 10-15 minutes before the departure of a train to Sandown, Lake or Shanklin to ensure you have plenty of time to cross the line. Please be aware that if you arrive later than this, for your own protection, safety procedures mean that it may not be safe for you to cross the line until after the train has departed. 

This station does not have any Customer Information Screens or a PA system to announce train services from this station.