• You must be at the departure station shown on your ticket in good time to catch the train. If you miss the first train on which you are booked for any reason, a new ticket must be purchased.
  • If delays occur while travelling, you will be allowed to take the next available train(s) to complete your journey.
  • Railcard holders travelling on a discounted ticket must carry their Railcard when they travel. If a Railcard holder fails to produce a valid Railcard with their ticket, a new ticket must be purchased as if no Railcard and/or no ticket were held.
  • First Class Advance tickets do not always grant access to First Class Lounges at stations. Please check with the train company you are travelling with to confirm policy at specific stations.