Step free access to platform 1. Stepped subway to platforms 2-3. If you are unable to use the steps to access platforms 2-3 during ticket office opening times, our staff will unlock the 'barrow crossing' and help you across the track. If you are travelling when staff are not on duty (i.e. after 2000 Mondays to Saturdays and after 1800 Sundays), please call 0800 138 5560 for advice on alternative accessible road transport.