At Northern, we are committed to making rail accessible, inclusive and welcoming for everyone. That means ensuring customers feel safe and confident, removing barriers to travel and building a workforce that reflects the diverse communities we serve.
What we’ve done
We’ve been working hard to protect our colleagues and customers by installing 7,000 onboard cameras and over 1,000 body‑worn cameras. Through our partnership with White Ribbon UK, we’re also raising awareness of violence against women and girls by delivering training and improving our customer-reporting processes.
For customers with accessibility needs or who require additional support, we’ve launched our new Assisted Travel Support Team which provides personalised help via phone or WhatsApp. Alongside this, we’ve run a number of sessions to build confidence using our services and planning journeys through our Try the Train programme.
What’s next
In the next few years, we are looking to expand this programme and improve our assistance points across stations to ensure even more customers can access our services safely and travel with confidence.
Northern App
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Northern App
Streamline your journey and get tickets straight to your phone. Making your journey contact-free.