Trains from New Pudsey
to Hackney Downs
Book your tickets
New Pudsey facilities
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Ticket office
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Ticket Office
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Prepurchase Collection
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Ticket Machine
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Smartcard Issued
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Smartcard Topup
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Smartcard Validator
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Smartcard Comments
More information at www.northernrailway.co.uk/smart
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Penalty FaresPenalty fares apply for Northern
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Facilities
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Car Park
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Seated Area
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Waiting Room
Waiting area in booking office and indoor shelters on both platforms which are open during booking office hours.
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Station Buffet
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Toilets
The toilets are available when the station is staffed
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Accessible toilets
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Baby Change
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Telephones
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Wi Fi
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Rail replacement locations
Pick Up / Drop Off at the junction of slip road and Owlcotes Lane 100 yards from station
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CCTV
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Toilets
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Available
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Location
The toilets are available when the station is staffed
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Accessible toilets
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Staffing and customer services
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Staffing LevelFull time
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Lost property
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Contact Details
Url: https://www.nationalrail.co.uk/08002006060 -
Open
Open 0700-2200 7 days per week
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Information Available From StaffIf the station is not staffed please use our helpline 08002006060
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Information Services Open
Information available 24/7 through the customer experience centre 0800 200 6060
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Passenger Information SystemsDeparture Screens
Announcements -
Customer Help Points
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Ticket gates
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Parking
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Contact Details0800 200 6060
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Operator NameNorthern
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NameStation Car Park
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Spaces271
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ChargesFree
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Number Accessible Spaces10
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Accessible Spaces Note
The station car park has a vehicle height barrier - 6 feet 10 inches (2.1 metres) in height.
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Accessible Car Park Equipment
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Cctv
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Bicycle Facilities
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Spaces11
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ShelteredNo
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Cctv
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Location
Within car park
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Annotation
5 lockers and 6 cycle stands
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TypeLockers
Stands
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Accessibility
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Helpline
0800 138 5560 text relay 18001 0800 138 5560
https://www.nationalrail.co.uk/ -
Helpline opening hoursMon-Sun 24h
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Staff help available opening hoursMon-Sat 05:50 to 18:20
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Induction Loop
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Accessible Ticket Machines
Accepts Cash & Cards
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Height Adjusted Ticket Office Counter
staff will come out of the office to assist
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Ramp For Train Access
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Accessible toilets
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Step Free Access
- Category A Station
- Scooter Friendly Station
The booking office is situated on platform 1. There is a level access to both platforms via a ramped footbridge.
To find our more about travelling around this station, please see the 360 map click here
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Ticket Gates
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Impaired Mobility Set Down
No designated area is provided. The station front may be used for set down purposes.
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Hackney Downs facilities
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Ticket office
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Ticket Office
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Prepurchase CollectionTicket Office: Yes
Ticket Machine: Yes -
Ticket Machine
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Oystercard TopupTicket Office: Yes
Ticket Machine: Yes -
Smartcard Issued
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Smartcard Validator
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Smartcard Comments
Tickets can be collected onto Greater Anglia smartcards at this station.
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TravelcardZone 2
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Penalty FaresPenalty fares apply for LE
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Facilities
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Car Park
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Seated Area
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Waiting Room
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Station Buffet
Cold drinks vending machine Food vending machine
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Toilets
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Accessible toilets
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Baby Change
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Telephones
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Wi Fi
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Shops
Located on platform 1
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Rail replacement locations
Use Bus stop P in Amhurst Road for northbound services to Enfield Town/Cheshunt/Chingford
Use Bus stop D in Amhurst Road for southbound services to Liverpool Street
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CCTV
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Toilets
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Accessible toilets
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Wifi
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Annotation
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Available
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Staffing and customer services
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Staffing LevelPart time
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Lost property
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Contact Details
Url: https://www.nationalrail.co.uk/0343 222 1234 -
Available
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Information Available From StaffYes - from ticket office
Yes - from help point -
Passenger Information SystemsDeparture Screens
Arrival Screens
Announcements -
Customer Help Points
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Ticket gates
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Bicycle Facilities
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Spaces32
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ShelteredNo
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Cctv
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Location
Alongside station entrance
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TypeStands
Racks
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Accessibility
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Helpline
0343 222 1234
https://www.nationalrail.co.uk/ -
Staff Help Available
Please note that assistance is only available during the station staffed hours (see above), unless pre-booked.
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Staff help available opening hoursMon-Sat 06:20 to 20:00
Sun 08:20 to 15:30 -
Induction Loop
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Accessible Ticket Machines
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Ramp For Train Access
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Accessible Taxis
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Accessible toilets
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Step Free Access
There are steps to all platforms. Step-free is access only available on southbound (Platform 1) only This is only possible via the Hackney Walkway and exiting at Hackney Central. Please ensure the Hackney Walkway lift is operational
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Ticket Gates
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Impaired Mobility Set Down
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Wheelchairs Available
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