Brough to Mortlake train times
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Brough facilities
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Ticket office
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Ticket Office
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Prepurchase CollectionTicket Office: Yes
Ticket Machine: Yes -
Ticket Machine
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Smartcard Issued
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Smartcard TopupTicket Office: Yes
Ticket Machine: Yes -
Smartcard Validator
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Smartcard Comments
Smartcards are available from the ticket office, and can be topped up there or using the ticket machine.
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Penalty Fares
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Facilities
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Car Park
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First Class Lounge
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Seated Area
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Waiting Room
Heated waiting rooms are available on both platforms.
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Trolleys
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Station Buffet
Refreshments available from the Coffee Kiosk Monday to Saturday 0600 to 1130.
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Toilets
There are no toilet facilities available at this station.
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Accessible toilets
There are no toilet facilities available at this station.
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Baby Change
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Telephones
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Wi Fi
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Web Kiosk
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Post Box
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Tourist Information
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Atm Machine
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Bureau De Change
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Shops
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Rail replacement locations
Replacement coaches depart from the Short Stay Car Park.
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CCTV
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Toilets
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Accessible toilets
There are no toilet facilities available at this station.
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Wifi
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Annotation
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Available
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Staffing and customer services
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Staffing LevelPart time
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Lost property
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Contact Details
Url: https://www.nationalrail.co.uk/0345 600 1671 -
Available
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Information Available From StaffYes - From the ticket office (when open) and using the help point.
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Passenger Information SystemsDeparture Screens
Announcements -
Customer Help Points
Help Points are available on both platforms to contact a member of our team in an emergency or for information when the ticket office is closed. When using the Help Point our CCTV will be monitoring your position for the duration of the call.
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Ticket gates
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Parking
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Contact Details
Url: https://www.nationalrail.co.uk/ -
Operator NameAPCOA on behalf of TransPennine Express
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NameStation Car Park
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Spaces172
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ChargesOff-peak: N/A
Per Hour: N/A
Daily: £4.80
Weekly: £22.00
Monthly: £68.00
Three Monthly: £178.00
Six Monthly: N/A
Annual: £540.00
Saturday: £4.80
Sunday: £4.80 -
Number Accessible Spaces6
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Accessible Car Park Equipment
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Cctv
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Bicycle Facilities
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Spaces82
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ShelteredYes
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Cctv
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Location
Platforms 1 and 2
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TypeLockers
Stands
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Accessibility
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Helpline0800 107 2149
https://www.nationalrail.co.uk/ -
Helpline opening hoursMon-Sun 24h
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Staff help available opening hoursMon-Sat 05:15 to 19:45
Sun 09:00 to 18:30 -
Induction Loop
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Accessible Ticket Machines
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Height Adjusted Ticket Office Counter
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Ramp For Train Access
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Nearest stations with more facilitiesHull
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Accessible toilets
There are no toilet facilities available at this station.
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Step Free Access
This station is category A. Ramped access is provided from the station entrance to all platforms. This station is partially staffed. There are train boarding ramps available at this station, and they are also carried on board all TransPennine Express trains.
Coverage: whole Station -
Impaired Mobility Set Down
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Wheelchairs Available
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Mortlake facilities
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Ticket office
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Ticket Office
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Prepurchase Collection
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Ticket Machine
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Oystercard Topup
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Smartcard Issued
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Smartcard TopupTicket Office: Yes
Ticket Machine: Yes -
Smartcard Validator
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Smartcard Comments
Mortlake ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.
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TravelcardZone 3
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Penalty FaresPenalty fares apply for SW
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Facilities
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Car Park
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First Class Lounge
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Seated Area
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Waiting Room
There is no waiting room but seating is available.
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Trolleys
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Station Buffet
Coffee Shop on platform 1.
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ToiletsOnly accessible toilets are available. The National key toilets are located on Platform 2; these toilets are operated by a radar key. The toilet facilities are only available during Ticket Office opening hours.
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Accessible toiletsThe National key toilets are located on Platform 2; these toilets are operated by a radar key. The toilet facilities are only available during Ticket Office opening hours.
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Baby Change
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TelephonesUsage Type: Cards And Coins
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Wi Fi
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Web Kiosk
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Post Box
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Tourist Information
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Atm Machine
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Bureau De Change
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Shops
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Rail replacement locations
To Barnes: Mortlake High Street, bus stop A
To Richmond: Mortlake High Street, bus stop B
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CCTV
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Toilets
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Available
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LocationOnly accessible toilets are available. The National key toilets are located on Platform 2; these toilets are operated by a radar key. The toilet facilities are only available during Ticket Office opening hours.
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Accessible toiletsThe National key toilets are located on Platform 2; these toilets are operated by a radar key. The toilet facilities are only available during Ticket Office opening hours.
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Wifi
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Annotation
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Available
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Staffing and customer services
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Staffing LevelPart time
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Lost property
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Contact Detailshttps://www.southwesternrailway.com/contact-and-help/lost-property
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OpenOpening times are for the Lost Property office at London Waterloo. There is no Lost Property office at Mortlake.
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Customer Help Points
Help points are available on all platforms
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Ticket gates
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Parking
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Contact Details
Weekend tickets available after 1200 Fridays £7.90
Off Peak from 1600 Monday to Friday
Url: https://www.nationalrail.co.uk/ -
NameStation Car Park
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Spaces13
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ChargesOff-peak: £3.50
Per Hour: N/A
Daily: £6.90
Weekly: £34.50
Monthly: £105.90
Three Monthly: £317.70
Six Monthly: N/A
Annual: £1089.00
Saturday: £3.50
Sunday: £3.50
Note:Bank Holiday £3.50
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Number Accessible Spaces1
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Accessible Car Park Equipment
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Cctv
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Bicycle Facilities
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Spaces132
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ShelteredYes
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Cctv
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Location
Platform 2
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TypeCompound
Wheel Racks
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Accessibility
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Helpline0800 5282100
https://www.nationalrail.co.uk/ -
Helpline opening hoursMon-Sun 24h
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Staff Help Available
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Staff help available
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Induction Loop
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Accessible Ticket Machines
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
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Height Adjusted Ticket Office Counter
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Ramp For Train Access
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Accessible toiletsThe National key toilets are located on Platform 2; these toilets are operated by a radar key. The toilet facilities are only available during Ticket Office opening hours.
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Step Free Access
Step-free category B Station - There is step-free access to both platforms.
Interchange is via the stepped footbridge, or step-free via the road level crossing beside the station.
Please be aware that this station has no tactile paving on the platform edge.
Coverage: whole Station -
Impaired Mobility Set Down
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Wheelchairs Available
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