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How we're performing

We know arriving at your destination on time is one of the most important things when travelling by train and here at Northern, we do everything we can to keep trains running on time. Unfortunately, delays do happen many of which are out of our control. 

To ensure we remain transparent as a train operating company, we publish our performance figures for each railway reporting period so you can see how we're performing. 

Recent performance

Recently, our performance and reliability have not been up to scratch and for that we are sorry.

We are very actively managing higher levels of staff sickness, and on Sundays, which rely on crews volunteering to work additional hours, we have seen a reduction in train crew making themselves available on parts of the network. In addition, the ongoing industrial relations issues have their own impact.

We are working hard with our colleagues and other train operators to improve service reliability.

To help understand the complexity of our network, visit our Keeping NORTHERN moving page.

Latest performance data

Northern services operated

Services in the timetableServices removed from the plan by Northern (Mon – Sat)Services removed from the plan by Northern (Sunday only)Services removed from the plan by Northern (Total)Services plannedServices operated on the day
629593243016256233559495

‘Services removed from the plan’ (also known in the industry as P-coding) are planned changes to a timetable that can be made up to 10 pm the day before departure. They are used by the industry for a wide range of reasons including engineering works, strikes, shortage of traincrew and expectational circumstances like derailments that block routes for several days.

Northern network performance

Short formedAll cancellationsOn-timeTime to 3Time to 15
2,360
(4.0%)
2,339
(3.8%)
61.2%81.6%98.3%

 

 

 

Unfortunately, things don't always go to plan. The following incidents caused significant delay and cancellations:

The above incidents had a combined impact of 312 cancellations and 6,417 minutes delay which resulted in disruption to 884 Northern services.

Short Formed - Services run with less than the planned capacity

All cancellations - Services subject to cancellation (full/part)

On Time - Percentage of Recorded Station Stops called at on time or early

Time to 3 - Percentage of Recorded Station Stops called at within 3 minutes of the planned time

Time to 15 - Percentage of Recorded Station Stops called at within 15 minutes of the planned time

30-59 - Services arriving at the planned destination between 30 minutes and 59 minutes late

60-119 - Services arriving at the planned destination between 60 minutes and 119 minutes late

120+ - Services arriving at the planned destination more than 119 minutes late

Customer Promise P2412

Customer Promise P2412

On Time Graph P2412

On Time Graph P2412

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