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Customer Information -
New timetables and planned disruption

Cleaning (Train Presentation)

Our Train Presentation Teams are the people who make sure our trains offer a clean and welcoming environment for our customers. And because we operate 7 days a week covering 24 hours completing three clean types, it’s more of a challenge than you think.

On the team you’ll find Managers, Supervisors, Facilitators, Shift Leaders, Operatives and Support - all focused on delivering that true Northern experience - 24/7. So, if you’re someone who thrives on providing great customer service, you’ll discover a rewarding career with lots of opportunities for personal development and promotion and a genuine chance to go do your thing.

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Train Presentation Management (TPM)

Our Train Presentation Managers are responsible for providing real leadership that keeps our teams motivated and inspired, the Manager is responsible for recruitment within their Region and ensuring staffing levels are sufficient to cover the work load expected. Above all, it’s about keeping our people and customers safe by making sure our trains clean and ready to be able to leave our depots on time.  

Train Presentation Supervisors (TPS)

Train Presentation Supervisors look after things like rostering, people issues, and welfare situations. But they’re also responsible for ensuring the team’s work is at the right standard, working across flexible shifts over an average of 35 hours per week.

 

Train Presentation Facilitator (TPF)

Train Presentation Facilitators look after things like housekeeping, site audits, stock orders, producing risk assessments, updating site folders, and support the TPS to ensure standards are met. All while working across flexible shifts over an average of 35 hours per week.

 

Train Presentation Leaders (TPL)

When it comes to day to day tasks, our Team Leaders are responsible for making things happen. They make sure that all cleaning tasks are completed by the teams who are on duty, working across flexible shifts over an average of 35 hours per week they also check trains to make sure we hit the highest standards when it comes to cleanliness.

 

Train Presentation Operatives (TPO)

Working at our depots and outstations in these manual and rewarding roles, our Train Presentation Operatives spend their time jumping on and off trains to make sure they’re clean. Our TPO's work across flexible shifts over an average of 35 hours per week, making sure we provide a safe and welcoming environment for our customers to enjoy.

 

Train Presentation Support

Finally, The Train Presentation Support team provide all necessary support to the TP team members to ensure the smooth running of the TP operation by taking care of rostering, training, auditing, administration, ordering and much more.   

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Northern App

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Northern App

Streamline your journey and get tickets straight to your phone. Making your journey contact-free.