Working together with customers and communities, Northern is committed to transforming train travel in the North.
Whilst you've been away, we've been working on a series of new projects and upgrades right across our network.
We’re excited for you to experience these changes, large and small, firsthand when you return to travelling with Northern. But for now you can find a snapshot of these below.
Be sure to keep checking back for more!
Station improvements:
£2.5m renovation of 40+ stations
Making sure our stations look their best for your return to rail travel.
More accessible stations
Welcoming mobility scooters at 100+ stations to improve the journeys of all our customers.
New LED lighting
We have added new LED lighting at 388 stations, to ensure safer journeys on those later evenings.
Amazon lockers
We now have 157 Amazon lockers at Northern stations. A convenient way to collect your parcels on your commute.
Extra CCTV
We have installed and upgraded CCTV at many of our stations for extra peace of mind.
On-board improvements:
Travel in style
Our new look fleet is made up of 100 new state-of-the-art trains and another 240 fully-refurbished.
Extra-comfy seats
Sit back, take in the views and enjoy a more comfortable journey.
Extra clean carriages
Our 600-strong cleaning team are working round the clock. Thanks team.
You’ve got the power
Make use of the charging points at every seat on all new Northern trains.
Keep it streaming
Stay connected with free WiFi on our new trains. Browse until your heart's content.
Putting your safety first
We've invested in new on-board CCTV to give you added peace of mind.
Know on the go
We're trialling technology on selected routes to bring you real-time journey information.
Customer improvements:
Web Chat
Find help when you need it with web chat available 7am – 10 pm
Customer Panel
Join over 7,000 people on our customer panel and help improve Northern
Smart card refunds
Get faster refunds for Smart season tickets via our app
Rapid refunds
Refunds sent direct to your bank account
Donate your compensation
Make your delay compensation count by donate to the Samaritans or claim via PayPal
Autism friendly
Enjoy an autism-friendly experience as we make trains & stations more welcoming for all
Checkout faster with Apple Pay
No bank card, no problem
Commuter improvements:
More trains, more often
On selected routes across the network, it's now even easier for you to get to work
Free parking
Across 250 of our stations, you can take advantage of over 10,000 free parking spaces
Catch up on emails
Take advantage of our free WiFi on all of our new trains
Some key projects finished recently:
- Mobility scooter users given more freedom on Northern trains
- Station lighting transformed with £7m investment
- Cheadle Hulme and New Mills Newtown given £382,000 facelift
- More than 50 lifts upgraded at Northern stations
- Resurfacing work transforms car parks at Meadowhall Interchange, Dent & Disley stations
...and many, many more!
Keen to get more involved?
- Join our new customer panel to improve Northern for everyone
- Join a station adoption group at your local station