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Customer Information -
Strike Action - Do Not Travel - 18 & 20 August
Customer Information -
Short notice cancellations North West and major events

Working together with customers and communities, Northern is committed to transforming train travel in the North.

Whilst you've been away, we've been working on a series of new projects and upgrades right across our network.

We’re excited for you to experience these changes, large and small, first hand when you return to travelling with Northern. But for now you can find a snapshot of these below. 

Be sure to keep checking back for more!

On-board improvements:

Travel in style

Our new look fleet is made up of 100 new state-of-the-art trains and 240 fully-refurbished.

Extra-comfy seats

Sit back, take in the views and enjoy a more comfortable journey.

Extra clean carriages

Our 600-strong cleaning team are working round the clock. Thanks team.

Dog Bowls

We have added dog water bowls at 138 Northern stations.

Amazon lockers

We now have 157 Amazon lockers at Northern stations.

InPost Lockers

We now have 39 InPost lockers at Northern stations.

Extra CCTV

We have installed and upgraded CCTV at many of our stations.

Station improvements:

£2.5m renovation of 40+ stations

Making sure our stations look their best for your return to rail travel.

More accessible stations

Welcoming mobility scooters at 100+ stations to improve the journeys of all our customers.

Contact-free parking

Pay for your parking in a few taps of the RingGo app. Now at all Northern car parks.

NEW Led lighting

We have added new LED lighting at 388 stations.

Commuter improvements:

Commute, your way

Our new flexi season ticket gives you 8 days of travel in 28 days.

Free parking

10,000 free parking spaces across 250 of our stations.

Catch up on emails

Take advantage of our free WiFi on all of our new trains.

Smarter Season Tickets

Renew without the queue online.

You’ve got the power

Make use of the charging points on all new Northern trains.

Keep it streaming

Stay connected with free WiFi on our new trains.

Putting your safety first

We've invested in new on-board CCTV to give you peace of mind.

Know on the go

We're trialing real time journey information on selected routes.

Customer improvements:

Web Chat

Find help when you need it with web chat available 7am – 10 pm.

Customer Panel

Join over 7,000 people on our customer panel and help improve Northern.

Smartcard refunds

Get faster refunds for Smart season tickets via our app.

Rapid refunds

Refunds sent direct to your bank account.

Donate your compensation

Donate to the Samaritans or claim via PayPal.

Autism friendly

An autism-friendly experience on our trains & at stations.

Checkout faster with Apple Pay

No bank card, no problem.

Some key projects finished recently:

  • Mobility scooter users given more freedom on Northern trains
  • Station lighting transformed with £7m investment
  • Cheadle Hulme and New Mills Newtown given £382,000 facelift
  • More than 50 lifts upgraded at Northern stations
  • Resurfacing work transforms car parks at Meadowhall Interchange, Dent & Disley stations

...and many, many more!

Keen to get more involved?

  • Join our new customer panel to improve Northern for everyone
  • Join a station adoption group at your local station

Northern App

Streamline your journey and get tickets straight to your phone. Making your journey contact-free.

Northern App

Streamline your journey and get tickets straight to your phone. Making your journey contact-free.