MetroCentre to New Cross train times
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MetroCentre facilities
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Ticket office
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Ticket Office
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Prepurchase Collection
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Ticket Machine
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Smartcard Issued
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Smartcard Validator
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Smartcard CommentsMore information at www.northernrailway.co.uk/smart
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Penalty FaresPenalty fares apply for Northern
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Facilities
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Car Park
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First Class Lounge
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Seated Area
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Waiting Room
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Trolleys
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Station Buffet
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Toilets
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Baby Change
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Telephones
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Wi Fi
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Web Kiosk
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Post Box
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Tourist Information
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Atm Machine
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Bureau De Change
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Shops
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Rail replacement locations
Replacement transport will pick up/drop off at the bus stop on the station front.
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CCTV
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Staffing and customer services
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Staffing Levelunstaffed
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Lost property
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Contact Details
Url: https://www.nationalrail.co.uk/08002006060 -
OpenOpen 0700-2200 7 days per week
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Information Available From StaffIf the station is not staffed please use our helpline 08002006060
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Information Services OpenInformation available from Help Point 24/7.
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Passenger Information SystemsDeparture Screens
Announcements -
Customer Help Points
Platform 1
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Ticket gates
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Bicycle Facilities
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Spaces0
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ShelteredNo
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Cctv
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Accessibility
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Helpline0800 138 5560 text relay 18001 0800 138 5560
https://www.nationalrail.co.uk/ -
Helpline opening hoursMon-Sun 24h
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Staff Help Available
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Staff help available
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Induction Loop
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Accessible Ticket Machines
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Height Adjusted Ticket Office Counter
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Ramp For Train Access
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Step Free Access
- Category A Station
Access via lifts that operate whilst ever services are operating through the station.
To find our more about travelling around this station, please see the 360 map click here
Coverage: whole Station -
Impaired Mobility Set Down
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Wheelchairs Available
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360° view
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New Cross facilities
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Ticket office
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Ticket Office
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Prepurchase Collection
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Ticket Machine
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Oystercard Topup
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Smartcard Issued
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Smartcard Topup
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Smartcard Validator
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Smartcard Comments
Seasons, Single and Return tickets are now available digitally on The Key. To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.
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TravelcardZone 2
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Penalty FaresPenalty fares apply for SE
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Facilities
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Car Park
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First Class Lounge
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Seated Area
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Waiting RoomHeated waiting Room on the platform only available up to 7pm
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Trolleys
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Station BuffetCoffee kiosk
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ToiletsPlatform C- Available during staffing hours
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Accessible toiletsPlatform c- Available during staffing hours
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Baby ChangeOnly available when staff present
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TelephonesUsage Type: Cards And Coins
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Wi Fi
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Web Kiosk
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Post Box
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Tourist Information
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Atm Machine
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Bureau De Change
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Shopsnewspapers
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Rail replacement locations
Bus stop V on New Cross Road.
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CCTV
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Toilets
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Available
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LocationPlatform C- Available during staffing hours
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Accessible toiletsPlatform c- Available during staffing hours
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Staffing and customer services
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Staffing LevelFull time
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Lost property
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Contact Details
Url: https://www.nationalrail.co.uk/0345 322 7021 -
Available
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Operator NameSoutheastern Customer Services
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Information Available From StaffYes - from help point
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Information Services OpenTrain running Information and advice on how to get assistance available through the Help Point.
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Passenger Information SystemsDeparture Screens
Announcements -
Customer Help PointsOn platform
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Ticket gates
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Bicycle Facilities
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Spaces22
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ShelteredYes
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Cctv
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Locationon platform c
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AnnotationYou may leave your cycle in the rack provided however you do so at your own risk.
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TypeStands
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Accessibility
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Helpline0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524
https://www.nationalrail.co.uk/ -
Staff help available opening hoursMon-Sun 06:10 to 00:20
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Induction Loop
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Accessible Ticket Machines
station forecourt/ booking hall
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Height Adjusted Ticket Office CounterCounters can be raised or lowered to suit all customers
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Ramp For Train Access
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Accessible Taxis
Accessible taxis are available to book
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Accessible Public Telephones
Public telephones are not wheelchair accessible
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Accessible toiletsPlatform c- Available during staffing hours
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Step Free AccessCategory B1. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details. Step free access from entrance direct to platforms C and D.Step free access to platforms A and B via lifts. Step access available via bridge and subway. Short steep ramp from side entrance.
Coverage: no Part Of Station -
Ticket Gates
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Impaired Mobility Set Down
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Wheelchairs Available
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