Trains from Hellifield
to Ockendon
Book your tickets
Hellifield facilities
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Ticket office
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Ticket Office
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Smartcard Issued
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Smartcard Validator
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Smartcard Comments
More information at www.northernrailway.co.uk/smart
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Penalty FaresPenalty fares apply for Northern
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Facilities
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Car Park
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Seated Area
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Waiting Room
No waiting rooms or shelters provided at the station. There is a heritage glazed canopy covering the platforms offering shelter from the weather.
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Station Buffet
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Toilets
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Accessible toilets
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Baby Change
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Telephones
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Wi Fi
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Rail replacement locations
Pick Up / Drop Off at the bus stops on Kendal Rd at the junction with Midland Terrace. (Station side for Skipton, opposite side for Morecambe / Carlisle)Replacement transport will pick up/drop off at the bottom of the road leading to the station
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CCTV
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Toilets
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Accessible toilets
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Staffing and customer services
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Staffing Levelunstaffed
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Lost property
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Contact Details
Url: https://www.nationalrail.co.uk/08002006060 -
Open
Open 0700-2200 7 days per week
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Information Available From StaffIf the station is not staffed please use our helpline 08002006060
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Information Services Open
Information available from Help Point 24/7.
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Passenger Information SystemsDeparture Screens
Announcements -
Customer Help Points
Subway
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Ticket gates
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Parking
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Contact Details0800 200 6060
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Operator NameNorthern
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NameStation Car Park
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Spaces10
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ChargesFree
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Number Accessible Spaces0
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Accessible Car Park Equipment
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Cctv
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Bicycle Facilities
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Spaces0
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ShelteredNo
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Cctv
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TypeCompounds
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Accessibility
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Helpline
0800 138 5560 text relay 18001 0800 138 5560
https://www.nationalrail.co.uk/ -
Helpline opening hoursMon-Sun 24h
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Staff Help Available
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Induction Loop
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Accessible Ticket Machines
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Ramp For Train Access
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Nearest stations with more facilitiesSettleSkipton
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Accessible toilets
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Step Free Access
- Category A Station
- Station is unstaffed
However no access problems for mobility impaired or elderly customers as the access to the platforms is via ramp. Step free access from road to station entrance.
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Ticket Gates
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Impaired Mobility Set Down
step free access from road to station entrance. However a gently slop access via a underpass from the road level to the station.
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Ockendon facilities
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Ticket office
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Ticket Office
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Prepurchase CollectionTicket Office: Yes
Ticket Machine: Yes -
Ticket Machine
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Oystercard Topup
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Oyster Comments
Oyster top-up only from the self-service ticket machine
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Smartcard Issued
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Smartcard Validator
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Smartcard Comments
For additional details on 'c2c Smart' please visit http://www.c2c-online.co.uk/smartcard or pick up a leaflet at the station.
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Penalty FaresPenalty fares apply for CC
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Facilities
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Car Park
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Seated Area
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Waiting Room
Platform 1
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Station Buffet
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Toilets
The toilets are located on Platform 1.
The National key toilets are located on Platform 1; these toilets are operated by a RADAR key.
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Accessible toilets
Platform 1. This can be accessed using a radar key.
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Baby Change
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Telephones
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Wi Fi
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Rail replacement locations
Rail replacement services operate from the Bus Stop outside station entrance.
During disruption, ticket acceptance may be arranged on the TfL 370 Bus to Lakeside (for Chafford Hundred) and Romford via Upminster. These buses operate from bus stops on South Road, near the Royal Oak Public House.
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CCTV
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Toilets
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Available
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Location
The toilets are located on Platform 1.
The National key toilets are located on Platform 1; these toilets are operated by a RADAR key.
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Accessible toilets
Platform 1. This can be accessed using a radar key.
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Wifi
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Annotation
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Available
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Staffing and customer services
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Staffing LevelPart time
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Lost property
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Contact Details
Url: https://www.c2c-online.co.uk/help-feedback/lost-property/03457 44 44 22 -
Open
Not Christmas Day or Boxing Day
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Operator NameOperated by c2c
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Information Available From StaffYes - from ticket office
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Passenger Information SystemsDeparture Screens
Announcements -
Customer Help Points
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Ticket gates
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Parking
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Contact Details
Please note that the Off Peak parking rate applies after 10:00, Mondays to Fridays, all day Saturday and Sunday. Saturday and Sunday rates apply to Bank Holidays
Email Address: [email protected]
Url: http://www.ncp.co.uk0845 050 70 80 -
Operator NameNational Car Parks Ltd
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NameStation Car Park
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Spaces36
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ChargesPer Hour: £1.00
Daily: £7.70
Weekly: £29.00
Monthly: £115.00
Three Monthly: £335.00
Annual: £1,153.00
Saturday: £3.20
Sunday: £3.20
Note:Please note that the off peak parking rate applies after 10:00, Mondays to Fridays, all day Saturday and Sunday and on Bank Holidays
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Number Accessible Spaces5
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Accessible Car Park Equipment
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Accessible Car Park Equipment Note
Access to car park payment facilities is not required for wheelchair users as parking is free for disabled users in designated parking spaces
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Cctv
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Bicycle Facilities
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Spaces46
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ShelteredNo
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Cctv
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Location
Platform 1
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TypeStands
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Accessibility
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Helpline
03457 44 44 22
https://www.nationalrail.co.uk/ -
Helpline opening hoursMon-Sun 24h
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Staff help available opening hoursMon-Fri 06:30 to 19:30
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Induction Loop
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Accessible Ticket Machines
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Height Adjusted Ticket Office Counter
Customer Service Staff
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Ramp For Train Access
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Accessible Taxis
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Nearest stations with more facilitiesChafford Hundred Lakeside
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Accessible toilets
Platform 1. This can be accessed using a radar key.
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Step Free Access
Step free access is only available from street level to platform 1
Platform 2 is only used for certain trains during peak hours, Monday - Friday
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Ticket Gates
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Impaired Mobility Set Down
Outside station entrance
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