Trains from Hartlepool
to West Malling
From £66.10
Hartlepool to West Mallingby train on average takes 4 hrs 59 mins
Hartlepool to West Malling one way only
Cheapest Advance Single
from £66.10
* Cheapest Advanced Single available when booked 9 weeks in advance
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Route info - Did you know!
- Trains depart every 52 minutes
- First train leaves Hartlepool at 07:15
- Last train leaves Hartlepool at 19:00
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Hartlepool to West Malling train times
| Last updated:
| Departs | Arrives | Train | Duration |
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Hartlepool facilities
- Ticket office
- Ticket OfficeYes
- Prepurchase CollectionTicket Office: Yes
Ticket Machine: Yes - Ticket MachineYes
- Smartcard IssuedYes
- Smartcard TopupYes
- Smartcard ValidatorNo
- Smartcard Comments
More information at www.northernrailway.co.uk/smart
- Penalty FaresTrain Operator: NT
Url: https://www.northernrailway.co.uk/about-us/playfare
- Facilities
- Car ParkYes
- Seated AreaYes
- Refreshment FacilitiesYes
Cafe and Craft Ale bar, both within station vacinity
- Toilets
These toilets are available during ticket office opening hours using a RADAR Key
- Accessible toilets
Toilets are available during ticket office opening times, after this they are locked as they are within the station building which is locked when unstaffed
- Baby ChangeYes
Inside booking hall
- TelephonesNo
- Wi Fi
- Rail replacement locations
Replacement transport will pick up/drop off at the station front.
- CCTVYes
- Toilets
- Accessible toilets
Toilets are available during ticket office opening times, after this they are locked as they are within the station building which is locked when unstaffed
- Staffing and customer services
- Staffing LevelFull time
- Lost propertyYes
- Contact Details
Url: https://www.nationalrail.co.uk/08002006060 - Open
Open 0700-2200 7 days per week
- Information Available From StaffYes - from help point
Yes - from ticket office - Information Services Open
Information available 24/7 through the customer experience centre 0800 200 6060
- Passenger Information SystemsDeparture Screens
Announcements - Customer Help PointsYes
Help points are outside the lifts on the platform and concourse lift entrances
- Ticket gatesYes
- Parking
- Contact Details
Email Address: enquiries@northernrailway.co.uk
Url: https://www.nationalrail.co.uk/0800 200 6060 - Operator NameLocal Council - 70 spaces
- NameStation Car Park - Operated by Hartlepool Council
- Spaces125
- ChargesDaily: £0.00
Note:Information as at 22/05/25 taken from the Hartlepool Council site
User 1 - 2hrs - £1.60 / 3hrs - £2.10 / 10hrs - £2.60 ~ User 2 - 24hrs £5 .70 (up to 7x24hrs)
- Number Accessible Spaces7
- Accessible Spaces Note
For information please see Town Centre Car Parks - Transport Interchange | Hartlepool Borough Council
- Accessible Car Park EquipmentYes
- Accessible Car Park Equipment Note
This station is not operated by Northern Trains
- CctvNo
- Bicycle Facilities
- Spaces8
- ShelteredYes
- CctvYes
- Location
Cycle Hoops are under the platform canapy on platform 2
- TypeStands
- Accessibility
- Helpline
0800 138 5560 text relay 18001 0800 138 5560
https://www.nationalrail.co.uk/ - Helpline opening hoursMon-Sun 24h
- Staff Help Available
Outside of ticket office opening hours barrier staff are available between 0700 and 1900 to assist.
- Staff help available opening hoursMon-Sat 07:00 to 19:00
- Induction LoopYes
- Accessible Ticket MachinesYes
- Height Adjusted Ticket Office CounterNo
staff will come out of the office to assist
- Ramp For Train AccessYes
- Accessible toilets
Toilets are available during ticket office opening times, after this they are locked as they are within the station building which is locked when unstaffed
- Step Free Access
- Category A Station
There are lifts to all platforms
To find our more about travelling around this station, please see the 360 map click here
- Ticket GatesYes
Ticket Gates are in operating during staffing hours to deter anti-social access onto the station. At other times they are left open so there is level access for wheelchair customers at all times.
- Impaired Mobility Set DownYes
Step free access from car park to station entrance
- Wheelchairs AvailableNo
West Malling facilities
- Ticket office
- Ticket OfficeYes
- Prepurchase CollectionYes
- Ticket MachineYes
- Smartcard IssuedYes
- Smartcard TopupTicket Office: Yes
Ticket Machine: Yes - Smartcard ValidatorNo
- Smartcard Comments
Seasons, Single and Return tickets are now available digitally on The Key. To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.
- Penalty FaresPenalty fares apply for SE
- Facilities
- Car ParkYes
- Seated AreaYes
- Waiting Room
Heated waiting area off booking hall only available when staff are present
- Refreshment FacilitiesYes
Coffee shop
- ToiletsYes
Booking Hall- Available during staffing hours
- Accessible toiletsYes
Booking Hall- Available during staffing hours. This toilet is stoma friendly
- Baby ChangeNo
- TelephonesYes
- Wi Fi
- Rail replacement locations
Bus stop in the station forecourt.
Please note a mini bus operates between West Malling and East Malling
- CCTVYes
- Toilets
- AvailableYes
- Location
Booking Hall- Available during staffing hours
- Accessible toiletsYes
Booking Hall- Available during staffing hours. This toilet is stoma friendly
- Staffing and customer services
- Staffing LevelPart time
- Lost propertyYes
- Contact Details
Url: https://www.nationalrail.co.uk/0345 322 7021 - AvailableYes
- Operator NameSoutheastern Customer Services
- Information Available From StaffYes - from help point
- Information Services Open
Train running Information and advice on how to get assistance available through the Help Point.
- Passenger Information SystemsDeparture Screens
Announcements - Customer Help PointsYes
On platform
- Ticket gatesNo
- Parking
- Contact Details
From 5th March 2023 - new off peak evening rate (after 18:00) - £2.50
Email Address: general.enquiries@apcoa.com
Url: https://www.nationalrail.co.uk/0330 333 9232 - Operator NameAPCOA Parking
- NameStation Car Park
- Spaces164
- ChargesOff-peak: £5.90
Daily: £6.50
Weekly: £27.90
Monthly: £102.80
Three Monthly: £307.10
Six Monthly: £613.00
Annual: £1,062.00
Saturday: £4.50
Sunday: £4.00
Note:Off peak evening rate (after 18:00) - £3.00
- Number Accessible Spaces8
- Accessible Spaces Note
Parking is free for disabled customers by displaying a valid Blue Badge in any car parking space, however you must register your vehicle in advance at https://bluebadge.apcoa.co.uk/.
- Accessible Car Park EquipmentNo
- CctvYes
- Bicycle Facilities
- Spaces64
- ShelteredYes
- CctvNo
- Location
Platform 1
- Annotation
You may leave your cycle in the rack provided however you do so at your own risk.
- TypeStands
- Accessibility
- Helpline
0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524
https://www.nationalrail.co.uk/ - Staff help available opening hoursMon-Fri 06:00 to 19:00
Sat 07:30 to 14:10
Sun 08:15 to 15:30 - Induction LoopYes
- Accessible Ticket MachinesYes
On platforms 1 and 2.
- Height Adjusted Ticket Office CounterYes
Counters can be raised or lowered to suit all customers
- Ramp For Train AccessYes
- Accessible Taxis
Accessible taxis are available to book
- Accessible Public Telephones
Public telephones are not wheelchair accessible
- Nearest stations with more facilitiesMaidstone East
- Accessible toiletsYes
Booking Hall- Available during staffing hours. This toilet is stoma friendly
- Step Free Access
Category B2. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step free access to booking hall and side entrance to Platform 1 for services to London. Step free access to Platform 2 for services towards Maidstone and Ashford via side entrance from Station Road North off Lucks Hill. No step free interchange between platforms. Stepped access between platforms via station footbridge.
- Ticket GatesNo
- Impaired Mobility Set DownYes
