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New timetables and planned disruption

Northern secures Carillion jobs

07 March 2018

Customer service and facilities management jobs secured

Northern has secured 240 jobs from collapsed Carillion by bringing its Customer Experience Centre in-house and through securing a new contract with facilities management provider ISS.

The customer excellence team, based in Sheffield, supports both Northern’s and Grand Central’s passenger operations and 40 colleagues will transfer across from Carillion to become permanent employees of Northern or Grand Central. This transfer will take place over the next few weeks following colleague consultation.

Carillion was also responsible for maintaining and cleaning Northern’s 477 stations at the same time as Northern invests £30m in new facilities for customers at those stations.  The station maintenance and cleaning programme is delivered by around 200 colleagues, who will transfer to become permanent ISS employees following consultation.  ISS has been awarded an initial 12 month contract during which time Northern will assess its long-term needs on facilities management with a view to putting in place a long-term plan.

David Brown, Managing Director, Northern, said:  ‘Whilst the collapse of Carillion caused some short-term operational issues, I am pleased that we now have a strong outcome for Northern and those colleagues who have been supporting our operations.

‘The collapse of Carillion was naturally very worrying for those impacted and so we’re pleased to be able to secure these roles supporting Northern’s customer service and facilities management operations. I’d like to thank those colleagues for their support and commitment during the last few weeks.’

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