Trains from Manchester Victoria Train Station
to Heworth (Nexus)
Book your tickets
Manchester Victoria Train Station facilities
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Ticket office
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Ticket OfficeYes
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Prepurchase CollectionTicket Office: Yes
Ticket Machine: Yes -
Ticket MachineYes
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Smartcard IssuedYes
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Smartcard TopupTicket Office: Yes
Ticket Machine: Yes -
Smartcard ValidatorYes
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Smartcard Comments
More information at www.northernrailway.co.uk/smart
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Penalty FaresPenalty fares apply for Northern
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Facilities
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Car ParkNo
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Seated AreaYes
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Waiting RoomYes
There are no designated waiting rooms, but the station concourse and platforms are fully canopied
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TrolleysNo
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Refreshment FacilitiesYes
There is a large cafe with seating plus a number of smaller cafes and coffee / news outlets on the main concourse area.
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ToiletsYes
Accessible toilet is accessed using a radar key or via the remote access system
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Accessible toiletsYes
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Baby ChangeYes
Inside the accessible toilet
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TelephonesNo
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Wi Fi
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Post BoxYes
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Rail replacement locations
Rail replacement services pick up/drop off on Station Approach (M3 1WY) directly outside the station main entrance, outside the M&S shop.
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Click here to see the map -
CCTVYes
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Toilets
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AvailableYes
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Location
Accessible toilet is accessed using a radar key or via the remote access system
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Accessible toiletsYes
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Staffing and customer services
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Staffing LevelFull time
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Lost propertyYes
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Contact Details
Url: https://www.nationalrail.co.uk/08002006060 -
Open
Open 0700-2200 7 days per week
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Information Available From StaffYes - from information point
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Information Services Open
Information available 0700 - 2300 through the customer experience centre 0800 200 6060
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Passenger Information SystemsDeparture Screens
Announcements -
Customer Help PointsNo
Meeting point to the left of the barriers from the concourse, there is also a customer service office next to this area.
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Ticket gatesYes
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Bicycle Facilities
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Spaces38
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ShelteredYes
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CctvYes
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Location
Next to lifts by platform 3
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Annotation
38 cycle stands on platform and approach
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TypeStands
Racks
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Accessibility
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Helpline
0800 138 5560 text relay 18001 0800 138 5560
https://www.nationalrail.co.uk/ -
Helpline opening hoursMon-Sun 24h
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Staff Help Available
Customer Service Office at the end of the barriers, Meeting point in front of the customer service office branded for passenger assistance
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Staff help available opening hoursMon-Sun 06:15 to 22:45
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Induction LoopYes
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Accessible Ticket MachinesYes
Accepts Cash & Cards
Located near the ticket office.
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Height Adjusted Ticket Office CounterNo
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Ramp For Train AccessYes
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Accessible toiletsYes
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Step Free Access
- Category A Station
- Mobility Scooters - information about using your scooter at this station can be found here Mobility Scooters | Travel Information | Northern
Step free access around the whole station via use of lifts between platforms 3-6, connection with Manchester Metrolink using ramps
For guided wayfinding at this station, please download the Goodmaps App from the app store or click here: https://studio.prod.goodmaps.io/public-viewer?building=d85f4528-6045-4f21-a0a7-b4de035479c6®ion=UK&theme=light
To find our more about travelling around this station, please see the 360 map click here
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Ticket GatesYes
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Impaired Mobility Set DownNo
No designated area is provided. The station front may be used for set down purposes.
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Wheelchairs AvailableNo
Customer service office
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Heworth (Nexus) facilities
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Ticket office
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Ticket OfficeNo
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Prepurchase CollectionNo
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Ticket MachineNo
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Oyster Pre PayNo
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Oyster ValidatorNo
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Smartcard IssuedNo
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Smartcard ValidatorNo
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Facilities
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Car ParkYes
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First Class LoungeNo
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Seated AreaNo
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Waiting RoomNo
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TrolleysNo
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Refreshment FacilitiesNo
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ToiletsNo
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Baby ChangeNo
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TelephonesNo
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Wi FiNo
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Web KioskNo
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Post BoxNo
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Tourist Information OfficeNo
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Atm MachineNo
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Bureau De ChangeNo
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ShopsNo
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Rail replacement locations-
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Staffing and customer services
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Lost propertyYes
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AvailableNo
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Ticket gatesNo
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Parking
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Contact Details
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Spaces0
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Northern App
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Northern App
Streamline your journey and get tickets straight to your phone. Making your journey contact-free.