Trains from Chester Train Station
to Severn Tunnel Junction
Book your tickets
Chester Train Station facilities
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Ticket office
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Ticket Office
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Prepurchase CollectionTicket Office: Yes
Ticket Machine: Yes -
Ticket Machine
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Smartcard Issued
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Smartcard Validator
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Penalty FaresPenalty fares apply for AW
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Facilities
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Car Park
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Seated Area
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Trolleys
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Station Buffet
Coffee shop.
Buffet.
Public House/Bar.
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Toilets
The toilets are located on Main Concourse and on Platform 7a. The National key toilets are located on the Main Concourse and on Platform 7a; these toilets are operated by a radar key.
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Accessible toilets
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Baby Change
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Telephones
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Wi Fi
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Post Box
Located on the platform(s).
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Atm Machine
Located on the concourse.
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Shops
News agent
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Rail replacement locations
The rail replacement bus stop is the local bus stop near the station.
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CCTV
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Toilets
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Available
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Location
The toilets are located on Main Concourse and on Platform 7a. The National key toilets are located on the Main Concourse and on Platform 7a; these toilets are operated by a radar key.
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Accessible toilets
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Staffing and customer services
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Staffing LevelFull time
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Lost property
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Contact Details
Url: https://www.nationalrail.co.uk/03333 211 202 -
Available
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Operator Name
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Information Available From StaffYes - from information point
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Passenger Information SystemsDeparture Screens
Arrival Screens
Announcements -
Customer Help Points
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Ticket gates
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Parking
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Car Park 1
Notes
Operator Name: A P C O A
Name: Chester East
Spaces: 113
Number Accessible Spaces: 6
Accessible Car Park Equipment: Yes
Cctv: YesWebsite
https://www.apcoa.co.uk/tfwrOpening Times
Mon-Sun 24h -
Car Park 2
Notes
Operator Name: A P C O A
Name: Chester West
Spaces: 123
Number Accessible Spaces: 6
Accessible Car Park Equipment: Yes
Accessible Car Park Equipment Note:This car park is accredited with a Disabled Parking Award run by D M U K. Visit https://www.disabledmotoring.org for further information.
Cctv: NoWebsite
https://www.apcoa.co.uk/tfwrOpening Times
Mon-Sun 24h
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Bicycle Facilities
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Spaces76
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ShelteredYes
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Cctv
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Location
Two tier rack cycle parking spaces provide for up to 76 bicycles to be parked.
To access them if you enter from City Road onto the station concourse, you need to turn right and continue along the side of the main station building, pass the current ticket office. and you will see the cycle parking in front of you, adjacent to the British Transport Police offices If entering the station from the direction of the Carriage Shed direction, will pass the cycle parking on route.
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TypeStands
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Accessibility
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Helpline
03333 211202
https://www.nationalrail.co.uk/ -
Helpline opening hoursMon-Sun 08:00 to 20:00
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Staff Help Available
The meeting point for customers who have booked assistance or wish to request assistance is the Customer Services Office in the main concourse.
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Staff help available opening hoursMon-Sun 03:00 to 01:00
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Induction Loop
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Accessible Ticket Machines
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Height Adjusted Ticket Office Counter
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Ramp For Train Access
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Accessible Taxis
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Accessible toilets
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Step Free Access
Category A.
Step free access is available to all platforms via lifts.
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Ticket Gates
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Impaired Mobility Set Down
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Wheelchairs Available
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Severn Tunnel Junction facilities
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Ticket office
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Ticket Office
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Prepurchase CollectionTicket Office: Yes
Ticket Machine: Yes -
Ticket Machine
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Smartcard Issued
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Smartcard TopupTicket Office: Yes
Ticket Machine: Yes -
Smartcard Validator
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Smartcard Comments
Load a pre-purchased season ticket onto a smartcard using the smartcard validator or the ticket vending machine.
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Penalty FaresTrain Operator: AW
Url: https://tfwrail.wales/policies-and-reports/revenue-protection-policy
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Facilities
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Car Park
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Seated Area
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Station Buffet
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Toilets
The toilets are located behind the Ticket Office.
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Accessible toilets
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Baby Change
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Telephones
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Wi Fi
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Rail replacement locations
The rail replacement bus stop is in the station car park.
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CCTV
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Toilets
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Available
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Location
The toilets are located behind the Ticket Office.
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Accessible toilets
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Staffing and customer services
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Staffing LevelPart time
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Lost property
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Contact Details
Url: https://www.nationalrail.co.uk/03333 211 202 -
Available
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Operator Name
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Information Available From StaffYes - from help point
Yes - from ticket office -
Passenger Information SystemsDepartureScreens
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Customer Help Points
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Ticket gates
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Parking
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Car Park 1
Notes
Operator Name: A P C O A
Name: Severn Tunnel Junction Station Car Park
Spaces: 114
Number Accessible Spaces: 2
Accessible Car Park Equipment: Yes
Cctv: YesWebsite
https://www.apcoa.co.uk/tfwrOpening Times
Mon-Sun 24h -
Car Park 2
Notes
Operator Name: Monmouthshire County Council
Name: Severn Tunnel Junction - South Side
Spaces: 168
Number Accessible Spaces: 10
Accessible Spaces Note:As there currently there is no direct access from the South Side Car Park to the rail station, after parking you will need to go back across the Station Road bridge and enter the station via the North Side main entrance.
Accessible Car Park Equipment: Yes
Accessible Car Park Equipment Note:As there currently there is no direct access from the South Side Car Park to the rail station, after parking you will need to go back across the Station Road bridge and enter the station via the North Side main entrance.
Cctv: NoWebsite
https://www.monmouthshire.gov.uk/car-parks/parking/Opening Times
Mon-Sun 24hCharges
Daily: £3.00
Note:Ten EV Charging Points are also available in this car park. Currently there is no direct access from the South Side Car Park to the rail station, and after parking you will need to walk back across the Station Road bridge and enter the station via the North Side main entrance. More information on charges can be found here Parking - Pay and Display - Monmouthshire
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Car Park 3
Notes
Operator Name: Monmouthshire County Council
Name: Severn Tunnel Junction Car Park - Rogiet Playing Fields
Spaces: 50
Number Accessible Spaces: 0
Accessible Car Park Equipment: No
Cctv: NoWebsite
https://www.monmouthshire.gov.uk/car-parks/parking/Opening Times
Mon-Fri 24hCharges
Daily: £2.20
Note:This car park has no marked out spaces. Access from it to the station is via a short section of road on a slight gradient, and then entry via the main station car park.
More information on charges can be found here Parking - Pay and Display - Monmouthshire
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Bicycle Facilities
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Spaces10
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ShelteredYes
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Cctv
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Location
5 Sheffield stands providing parking for up to ten bicycles are situated in a shelter to the east of the ticket office and adjacent to platform 4
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TypeStands
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Accessibility
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Helpline
03333 211202
https://www.nationalrail.co.uk/ -
Helpline opening hoursMon-Sun 08:00 to 20:00
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Staff Help Available
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Induction Loop
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Accessible Ticket Machines
The ticket machine takes debit and credit cards only.
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Ramp For Train Access
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Accessible Taxis
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Nearest stations with more facilitiesNewport (South Wales)
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Accessible toilets
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Step Free Access
Category B.
Step free access to all platforms via a footbridge with ramps.
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Ticket Gates
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Impaired Mobility Set Down
Set down and pick up in the station car park, adjacent to the station building.
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