Trains from Chester-le-Street
to Weston-super-Mare
Book your tickets
Station Message
The independent retailer, Chester-le-Track, that ran the ticket office at this station has gone into administration. Northern Rail will be staffing the station on a part time basis but may not be able to sell the full range of tickets, in particular Advance Purchase and longer term Season Tickets.
In addition, some of the station facilities may not always be available at the times shown below.
Chester-le-Street facilities
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Ticket office
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Ticket Office
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Prepurchase Collection
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Ticket Machine
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Smartcard Issued
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Smartcard Topup
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Smartcard Validator
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Smartcard Comments
More information at www.northernrailway.co.uk/smart
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Penalty FaresPenalty fares apply for Northern
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Facilities
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Car Park
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Seated Area
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Waiting Room
Situated on Platform 2. The indoor waiting room is open at the same times as the booking office.
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Station Buffet
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Toilets
There are toilets in the caf├й but this is not operated by the station operator and are for caf├й customers only
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Accessible toilets
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Baby Change
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Telephones
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Wi Fi
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Rail replacement locations
Pick Up / Drop off outside station entrance.
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CCTV
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Toilets
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Accessible toilets
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Staffing and customer services
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Staffing LevelPart time
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Lost property
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Contact Details
Url: https://www.nationalrail.co.uk/08002006060 -
Open
Open 0700-2200 7 days per week
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Information Available From StaffIf the station is not staffed please use our helpline 08002006060
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Information Services Open
Information available 24/7 through the customer experience centre 0800 200 6060
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Customer Help Points
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Ticket gates
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Parking
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Contact Details0800 200 6060
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Operator NameNorthern
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NameStation Car Park
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Spaces13
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ChargesDaily: £2.00
Weekly: £8.00
Monthly: £25.00
Annual: £250.00
Note:Ticket Machine Available
or
Ring Go Code 5720
Register www. My Ring Go.com or call 01138090070
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Number Accessible Spaces0
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Accessible Car Park Equipment
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Cctv
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Bicycle Facilities
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Spaces2
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ShelteredNo
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Cctv
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Location
Within Car park
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TypeStands
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Accessibility
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Helpline
0800 138 5560 text relay 18001 0800 138 5560
https://www.nationalrail.co.uk/ -
Helpline opening hoursMon-Sun 24h
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Staff Help Available
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Induction Loop
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Accessible Ticket Machines
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Height Adjusted Ticket Office Counter
staff will come out of the office to assist
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Ramp For Train Access
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Accessible toilets
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Step Free Access
- Category B Station
- Please note there are no tactile pavings at this station
Access to North Bound platform via ramp and roadside pavement
To find our more about travelling around this station, please see the 360 map click here
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Ticket Gates
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Impaired Mobility Set Down
Level access from car park.
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Weston-super-Mare facilities
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Ticket office
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Ticket Office
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Prepurchase Collection
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Ticket Machine
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Smartcard Issued
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Smartcard Validator
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Smartcard Comments
Smart ticketing is the easy way to buy your train tickets. There"Щs no paper to worry about, so you can skip any queues at the station.
More information at www.gwr.com/your-tickets/smart-tickets
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Penalty FaresTrain Operator: GW
Url: https://www.gwr.com/help-and-support/penalties-and-enforcements
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Facilities
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Car Park
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Seated Area
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Waiting Room
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Trolleys
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Station Buffet
Cafe
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Toilets
The toilets are located on Platform 2. The National key toilets are operated by a RADAR key. The RADAR key is available from station staff upon request.
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Accessible toilets
The radar key is available from station staff.
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Baby Change
Female toilets
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Telephones
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Wi Fi
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Post Box
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Shops
Cafe
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Rail replacement locations
Front of the station
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CCTV
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Toilets
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Available
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Location
The toilets are located on Platform 2. The National key toilets are operated by a RADAR key. The RADAR key is available from station staff upon request.
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Accessible toilets
The radar key is available from station staff.
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Staffing and customer services
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Staffing LevelFull time
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Lost property
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Annotation
Whether you"Щve lost something on one of our trains or at a station, we"Щll do our best to find it for you. Once we"Щve got your details, we"Щll start looking. Although it can take up to a week for things to reach us. Register your lost item here
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Contact Detailshttps://www.nationalrail.co.uk/
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Information Available From StaffYes - from help point
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Passenger Information SystemsDeparture Screens
Announcements -
Customer Help Points
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Ticket gates
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Parking
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Contact Details
Url: https://www.nationalrail.co.uk/BS23 1XY -
NameStation Car Park
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Spaces120
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ChargesDaily: £2.50
Weekly: £12.50
Monthly: £47.00
Three Monthly: £140.00
Annual: £520.00 -
Number Accessible Spaces0
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Accessible Car Park Equipment
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Cctv
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Bicycle Facilities
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Spaces52
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ShelteredNo
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Cctv
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Location
At the front of the station, platform 1 and 2
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TypeStands
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Accessibility
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Helpline
08001 971 329 or 18001 0800 197 1329 (Textphone)
https://www.nationalrail.co.uk/ -
Staff Help Available
Meeting point: Ticket office.
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Staff help available opening hoursMon-Sat 05:30 to 00:15
Sun 07:00 to 00:00 -
Induction Loop
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Accessible Ticket Machines
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Height Adjusted Ticket Office Counter
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Ramp For Train Access
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Accessible Taxis
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Accessible toilets
The radar key is available from station staff.
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Step Free Access
Step Free Category B2 station. This station has a degree of step free access as both platforms can be approached via adjacent roads to access step free however the Taunton bound platform can only be accessed on the station via a step bridge.
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Ticket Gates
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Impaired Mobility Set Down
No specific area.Assisted Travel meeting point - customer assistance office platform 2. Please notify a member of staff.
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Wheelchairs Available
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