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How to buy a friends and family discounted ticket using online discount pin codes

For step-by-step instructions on using your discount pin codes to purchase discounted friends and family tickets using a desktop, mobile or via the app, download this helpful guide.


  1. The offer is available to the friends and family of Northern employees, Carlisle Support Services and ISS employees contracted to Northern.
  2. Discount travel pin codes are valid until 31 December 2021.
  3. Only one pin code can be used for each transaction. Up to four Northern journey tickets can be purchased in one transaction.
  4. All tickets can only be purchased online from or the Northern app. Tickets cannot be purchased on board our trains.
  5. Tickets can either be issued as an eTicket or Ticket on Departure, which can be collected from ticket vending machines or ticket offices.
  6. The child fare in this promotion applies to children aged 5–15 (inclusive). Children under the age of 5 travel free of charge. Children must be accompanied by an adult.
  7. Tickets must be retained for inspection while travelling.
  8. All travel must be made on the date shown on the ticket. Travel is for off-peak services on Mondays-Fridays on trains timed to depart from 09:30 – with no evening peak restrictions, and at any time on Saturdays, Sundays and Bank Holidays.
  9. Tickets can be booked up to 3 months in advance up to and including 31 December 2021.
  10. No other Railcard discount or promotional offers can be used in conjunction with this offer.
  11. Valid for travel on Northern services only. These tickets cannot be used on any other Train Operating Companies’ services.
  12. No refunds or changes can be made once the tickets are issued.
  13. Any infringement of these conditions and any misuse and/or abuse of this offer may lead to the withdrawal of the benefit and disciplinary action.
  14. The friends and family online discount travel pin codes are not for resale.
  15. Local travel restrictions may be in place due to COVID-19 and must be adhered to. Please check before travel at uk/coronavirus



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