The RMT trade union is currently in dispute with Northern (Arriva Rail North) over proposed changes to the role of the conductor.
When the RMT announces strike action, this page will contain all of the latest information on the train services we are able to operate. It will include timetables, any special travel arrangements and how to claim compensation and refunds if your train is delayed or you decide not to travel.
On strike days Northern is only able to operate a limited service. For example, on weekday strikes, the majority of available trains typically operate between 7am and 7pm, with many last trains leaving before 7pm. During these hours, the overall number of trains running are significantly reduced, with around 40 per cent of the usual number of services in operation. These trains, and any replacement buses we run, are usually very busy. Therefore we ask our customers to carefully consider whether their journey is necessary.
Why is the RMT in dispute with Northern?
Northern has embarked on a programme to modernise its services that will help make the North a better place to live, work and visit. By 2020 Northern is committed to:
- Delivering better journeys with new and upgraded trains and improved station facilities
- Improved customer service, with more people to help you on your journey than ever before
- Keeping you safe and secure, with more visible staff on trains and stations – day and night
Our plans include 98 new trains, 243 upgraded trains and the recruitment of more people from across our business. Our new trains are now in production, the first ten of our upgraded trains are already out on the network and over 450 new people have joined the Northern team.
To bring our improvements to life, we are proposing some changes to the conductor role to give you a better service. We are clear there will be no job or pay cuts as a result of our proposed changes, however the RMT has entered into dispute with Northern, which has resulted in several days of strike action, so far, in 2017.
How do I claim compensation during a strike?
If you do travel and experience a delay of 30 minutes or more to your journey, you can claim compensation. To claim, please visit the Delay Repay page, or ask for a Delay Repay form at any staffed station.
If you have a season ticket and decide not to travel, you can claim compensation through the Delay Repay scheme. If you have an advance purchase ticket for travel on a strike day, you can claim a refund at the point of purchase.
For more information on how to claim compensation please go to the Frequently Asked Questions.
Northern’s priority during a strike is to keep you informed and on the move. At any time you can keep up-to-date by following us on social media:
Or by going to journeycheck.com/northern for train running information.
Please refer to our Frequently Asked Questions for more information.