Keeping you safe
Our aim at Nothern is to ensure we keep you safe whilst travelling with us, whether that's on our trains, at our stations or in our car parks.
We ask that you keep your luggage and personal belongings with you at all times. Our staff work closely with the British Transport Police to ensure our customers and their belongings remain safe. We have CCTV throughout our trains and stations to protect our customers and colleagues.
As a security conscious operator we do recognise there are those out there who may use the rail network to commit crime. Click here for more information and how you can assist in detecting such behaviour.
Whilst travelling on the rail network you may see an enhanced presence of our BTP colleagues. This is nothing to worry about and they are operating to keep you safe. Under Project Servator specially trained officers work alongside stakeholders to provide a range of measures to disrupt any criminal activity on the rail network.
See it. Say it. Sorted
Please remain vigilant. If you see anything suspicious, for example someone being somewhere they shouldn't, strange behaviour or an unattended bag, if you witness a crime at one of our stations or on one of our trains, contact the British Transport Police immediately on 0800 40 50 40 or text on 61016. In an emergency, always call 999. To find out more head over to the BTP website.
Many of our stations are part of the Secure Stations scheme. This means that at many of locations we are increasing security and taking steps to reduce crime. The Secure Stations scheme is run by the Department for Transport and the British Transport Police. Click here for more information about the Secure Stations scheme.
Our main station car parks across our network are “Park Mark Secure”. The Safer Parking Scheme is a national standard for UK car parks that have low crime and measures in place to ensure the safety of people and vehicles. A Park Mark is awarded to each car park that achieves the challenging standards.
Please be aware that some of our services are designated ‘dry trains’, meaning no alcohol is allowed on board during the journey.
These designated ‘dry train’ operations are in place on certain services with previous reports of alcohol related antisocial behaviour and disorder.
When a ‘dry train’ operation is in place, staff will instruct customers against drinking or concealing alcohol on board the train. Being obviously drunk and therefore unsafe to travel, or trying to conceal alcohol, will lead to refusal of travel under the railway byelaws and potentially prosecution. Click here for more information.
Looking after you
The safety of our passengers and our employees is very important to us. This means that we won’t allow anti social behaviour. This means:
- Behaving aggressively
- Acting in a disorderly, indecent or offensive way
- Being drunk and disorderly
In some cases, a customer may be issued with a banning order which means they are not permitted on any Northern property. If they ignore the ban, they will be breaking the law.
Did you know?
Northern carry 100 million customers a year and 99.999% of them never have an accident. However, if you do have an accident:
- Tell the conductor, a member of station staff, or our Customer Experience Centre
- Give them full details of your journey as we may need to tell another train operator
- If it happened on board please tell us the train number (inside on a notice at the end of each carriage, and painted on the outside of each carriage).
- Running at the station can lead to trips and slips so take your time - arrive a little earlier to avoid rushing through the station
- Take care on stairs and escalators - keep left and hold the handrail
- Carrying luggage, extra bags or maybe a buggy? Use the lift where possible and don’t battle with the stairs
- When using the lift, stand clear of the doors and take care stepping in and out
- Phones and tablets can be distracting. Take extra care using them in the station
- Help others less able than yourself if they’re struggling
- If you can, fold your buggy and carry it on and off the train but don't leave small children alone while you do this
- If that isn't practicable leave the child in the buggy, pull the buggy to the door backwards, get off and then lift the buggy down after you
- Please don't block aisles or doors on the train
Wheelchairs and ramps
- If you have pre-booked assistance our staff should be waiting. However, if they are not, please tell the conductor
- Tell our staff what you need them to do. They will position the ramp for you but they will not push you up or down it unless you ask them to
- If your wheelchair is electric they will guide you onto the ramp but they cannot control the wheelchair down the ramp or stop you falling if you misjudge things
Mind the gap
- Let others off before you get on
- Use the train handrails where possible
- Ask the conductor for help with bags, cases, pushchairs etc.
- Help small children to get on and off safely
Help us to help you.
- Ask the conductor for help if you need it
- Take extra care in wet or icy weather
- Keep back from the platform edge even if no train is due
- Step in if you see someone struggling