Travelling by train with Northern

At the station

• Running at the station can lead to trips and slips so take your time - arrive a little earlier to avoid rushing through the station 
• Take care on stairs and escalators - keep left and hold the handrail 
• Carrying luggage, extra bags or maybe a buggy? Use the lift where possible and don’t battle with the stairs
• When using the lift, stand clear of the doors and take care stepping in and out 
• Phones and tablets can be distracting. Take extra care using them in the station  
• Help others less able than yourself if they’re struggling 
• Stand back from the platform edge
• When the weather is wet or icy, make sure you take extra time as surfaces may be slippery.

Train doors 

• Train doors close 30-60 seconds before departure (depending on station). This is so the train can be dispatched safely, and timely from, the station
• Make sure you allow enough time to board the train, doors cannot be held
• Stand well back from closing doors, items may get trapped and doors do not automatically open
• Do not block doors with luggage or buggies.

Mind the gap  

• Let others off before you get on 
• Use the train handrails where possible and take your time
• Help small children to get on and off safely.

Feeling unwell? 

• If you feel unwell at the station, we’re in a better position to help you there whether that be station staff or via the help point
• If you feel unwell on the train, try and take a seat, open a window (where possible) and speak with the conductor. 
• You should avoid pressing the emergency buttons as this may delay getting help to you.