Trains from Hartlepool
to New Cross Gate
From £56.50
Hartlepool to New Cross Gateby train on average takes 4 hrs 27 mins
Hartlepool to New Cross Gate one way only
Cheapest Advance Single
from £56.50
* Cheapest Advanced Single available when booked 9 weeks in advance
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Route info - Did you know!
- Trains depart every 52 minutes
- First train leaves Hartlepool at 07:15
- Last train leaves Hartlepool at 19:00
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Hartlepool to New Cross Gate train times
| Last updated:
| Departs | Arrives | Train | Duration |
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Hartlepool facilities
- Ticket office
- Ticket OfficeYes
- Prepurchase CollectionTicket Office: Yes
Ticket Machine: Yes - Ticket MachineYes
- Smartcard IssuedYes
- Smartcard TopupYes
- Smartcard ValidatorNo
- Smartcard Comments
More information at www.northernrailway.co.uk/smart
- Penalty FaresTrain Operator: NT
Url: https://www.northernrailway.co.uk/about-us/playfare
- Facilities
- Car ParkYes
- Seated AreaYes
- Refreshment FacilitiesYes
Cafe and Craft Ale bar, both within station vacinity
- Toilets
These toilets are available during ticket office opening hours using a RADAR Key
- Accessible toilets
Toilets are available during ticket office opening times, after this they are locked as they are within the station building which is locked when unstaffed
- Baby ChangeYes
Inside booking hall
- TelephonesNo
- Wi Fi
- Rail replacement locations
Replacement transport will pick up/drop off at the station front.
- CCTVYes
- Toilets
- Accessible toilets
Toilets are available during ticket office opening times, after this they are locked as they are within the station building which is locked when unstaffed
- Staffing and customer services
- Staffing LevelFull time
- Lost propertyYes
- Contact Details
Url: https://www.nationalrail.co.uk/08002006060 - Open
Open 0700-2200 7 days per week
- Information Available From StaffYes - from help point
Yes - from ticket office - Information Services Open
Information available 24/7 through the customer experience centre 0800 200 6060
- Passenger Information SystemsDeparture Screens
Announcements - Customer Help PointsYes
Help points are outside the lifts on the platform and concourse lift entrances
- Ticket gatesYes
- Parking
- Contact Details
Email Address: enquiries@northernrailway.co.uk
Url: https://www.nationalrail.co.uk/0800 200 6060 - Operator NameLocal Council - 70 spaces
- NameStation Car Park - Operated by Hartlepool Council
- Spaces125
- ChargesDaily: £0.00
Note:Information as at 22/05/25 taken from the Hartlepool Council site
User 1 - 2hrs - £1.60 / 3hrs - £2.10 / 10hrs - £2.60 ~ User 2 - 24hrs £5 .70 (up to 7x24hrs)
- Number Accessible Spaces7
- Accessible Spaces Note
For information please see Town Centre Car Parks - Transport Interchange | Hartlepool Borough Council
- Accessible Car Park EquipmentYes
- Accessible Car Park Equipment Note
This station is not operated by Northern Trains
- CctvNo
- Bicycle Facilities
- Spaces8
- ShelteredYes
- CctvYes
- Location
Cycle Hoops are under the platform canapy on platform 2
- TypeStands
- Accessibility
- Helpline
0800 138 5560 text relay 18001 0800 138 5560
https://www.nationalrail.co.uk/ - Helpline opening hoursMon-Sun 24h
- Staff Help Available
Outside of ticket office opening hours barrier staff are available between 0700 and 1900 to assist.
- Staff help available opening hoursMon-Sat 07:00 to 19:00
- Induction LoopYes
- Accessible Ticket MachinesYes
- Height Adjusted Ticket Office CounterNo
staff will come out of the office to assist
- Ramp For Train AccessYes
- Accessible toilets
Toilets are available during ticket office opening times, after this they are locked as they are within the station building which is locked when unstaffed
- Step Free Access
- Category A Station
There are lifts to all platforms
To find our more about travelling around this station, please see the 360 map click here
- Ticket GatesYes
Ticket Gates are in operating during staffing hours to deter anti-social access onto the station. At other times they are left open so there is level access for wheelchair customers at all times.
- Impaired Mobility Set DownYes
Step free access from car park to station entrance
- Wheelchairs AvailableNo
New Cross Gate facilities
- Ticket office
- Ticket OfficeYes
- Prepurchase CollectionTicket Office: Yes
Ticket Machine: Yes - Ticket MachineYes
- Oystercard TopupTicket Office: Yes
Ticket Machine: Yes - Smartcard IssuedNo
- Smartcard ValidatorNo
- TravelcardZone 2
- Penalty FaresPenalty fares apply for LO
- Facilities
- Car ParkNo
- Seated AreaYes
- Waiting RoomNo
- Refreshment FacilitiesYes
Coffee shop
- ToiletsNo
- Accessible toiletsNo
- Baby ChangeNo
- TelephonesNo
- Wi Fi
- ShopsYes
- Rail replacement locations
Use bus stop R in New Cross Road for buses towards Canada Water, Dalston Junction/Dalston Kingsland, Crystal Palace, West Croydon, East Croydon, Norwood Junction and Sutton
Use bus stop Q in New Cross Road for buses towards London Bridge
- CCTVYes
- Toilets
- Accessible toiletsNo
- Wifi
- Annotation
- AvailableYes
- Staffing and customer services
- Staffing LevelPart time
- Lost propertyYes
- Contact Detailshttps://www.nationalrail.co.uk/
- AvailableYes
- Information Available From StaffYes - from help point
- Information Services Open
Customer service staff are available from first train until last, 7 days a week
- Passenger Information SystemsDeparture Screens
Arrival Screens
Announcements - Customer Help PointsYes
- Ticket gatesYes
- Bicycle Facilities
- Spaces0
- ShelteredNo
- CctvYes
- Accessibility
- Helpline
0343 222 1234
https://www.nationalrail.co.uk/ - Staff help available opening hoursMon-Fri 05:55 to 20:30
Sat 06:10 to 20:30
Sun 06:55 to 21:10 - Induction LoopYes
- Accessible Ticket MachinesYes
- Height Adjusted Ticket Office CounterYes
- Ramp For Train AccessYes
- Accessible Taxis
If required Taxis from this station can be arranged through www.addisonlee.com or www.gett.com
- Accessible toiletsNo
- Step Free Access
Step-free access to all platforms from concourse. One step from street to Ticket Office only.
- Ticket GatesYes
- Impaired Mobility Set DownNo
- Wheelchairs AvailableYes
