You may view our Legal and Policy documents online. For any additional documentation, please contact the Northern team.
View Northern Trains Limited Revenue Protection Policy. (42kb, pdf).
Passenger Information During Disruption - Northern Delivery Plan. (72kb, pdf).
View Complaint Procedure Document. (71kb, pdf).
View Customer Promise. (1.1mb, pdf).
View Customer Report - 2021 (2.5mb, pdf).
View Northern Refund Form (Mobile App). (34kb, pdf).
View Social Media Policy. (31kb, pdf).
View Website Accessibility Document. (24kb, pdf).
View Strategic Airport Plan. (7.9mb, pdf).
View Wi-Fi Privacy Policy. (200kb, pdf).
View WiFi Terms and Conditions. (210kb, pdf).
View Booking Service Terms and Conditions. (230kb, pdf).
View Website Terms of Use. (210kb, pdf).
ATOC Approved Code of Practice – Passenger Information During Disruption. (956kb, pdf).