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Welcome to Northern’s accessibility hub

Join us on the journey to a more accessible North.

We believe train travel should be easier for everyone. That’s why we’re making some big improvements, working hard to make our stations, trains and communities more accessible based on your valuable feedback.

Look below for details about our latest improvements and innovations to help you along your journey – from lovely new loos to more mobility scooter passes.

And thank you for being part of our accessibility journey.

Plan and book ahead with our Passenger Assist team

Customer improvements:

Lovely loos

83 fully accessible toilets are being installed

Ramp roll out

Brand new ramps to board your train

More mobility

160+ stations are now mobility scooter friendly

Meet & greet

Up to 10 new passenger assist points at stations

Innovation:

Virtual reality simulation

Take your journey from the comfort of your own home

Braille tactile maps

New features will make access even easier

Visionary voices

Our focus group (NAUG) helps us do better

Improved app

Reduced assistance booking time to 2 hours before travel

Accessible formats

We are able to provide documents in a range of accessible formats upon request. To find out more or make a request please email [email protected]

Northern App

Streamline your journey and get tickets straight to your phone. Making your journey contact-free.

Northern App

Streamline your journey and get tickets straight to your phone. Making your journey contact-free.