If you purchased your ticket online, details of how to claim a refund will be available on that website. If you purchased at a station that you are not able to return to, then you can apply via the Customer Relations team of the train operator that manages the station. National Rail Enquiries lists details of stations and relevant train operators.
- You are here:
- Strike Action
- Strike Action - Tickets FAQ
- What about my tickets and travel plans during a strike?
- What if I can’t return to where I purchased my ticket to claim the refund?